Thompson Toyota

I shopped around at many dealers before making my decision. I looked at another Toyota dealer as well. The service I received at Thompson made my decision! Especially the service I received from J decision. I looked at another Toyota dealer as well. The service I received at Thompson made my decision! Especially the service I received from John. He was knowledgeable, courteous and afforded me all the time I needed to make my decision, even going out of his way to help me decide on the color! The "other" Toyota dealer was much closer to my home, but they lost my business due to their poor customer service. Thompson has my business now and I highly recommend them to any one looking. More

Walter was kind and friendly on the phone. He listened to why we were asking for an older Toyota. What he promised us on the phone matched what we saw in the car. He did not change the price or try to influe why we were asking for an older Toyota. What he promised us on the phone matched what we saw in the car. He did not change the price or try to influence to over buy. I would buy from him again!! More

Tim was knowledgeable, straightforward. I got a quote, priced right, over the internet, no haggling. He went the extra mile in arranging a loaner car for me until I could pick the new car up. High-qualit priced right, over the internet, no haggling. He went the extra mile in arranging a loaner car for me until I could pick the new car up. High-quality customer service continues after you've bought the car. More

Tim is an amazing salesman!! He was very knowledgable and professional! No only do I know tim personally but he an excellent businessman bob the sales manager is very personable professional! No only do I know tim personally but he an excellent businessman bob the sales manager is very personable More

Tim Earles was very knowledgeable about the product and very nice to work with. He walked me through the process to find the right car for my family and I took a stack of his cards to pass out in my store very nice to work with. He walked me through the process to find the right car for my family and I took a stack of his cards to pass out in my store. As a local business owner is was nice to work with someone who really enjoys his job and truly cares about taking care of his customers. I will work with Tim in the future. Thank you Tim. More

May be best car-buying experience I have had !! I own or have owned premium autos from Acura, Audi, BMW, Infiniti, and this experience arguably tops them all. I live ~ 50 miles from the dealership, so d or have owned premium autos from Acura, Audi, BMW, Infiniti, and this experience arguably tops them all. I live ~ 50 miles from the dealership, so didn't have time to keep stopping-by. My wife and I drove out one afternoon, un-announced, stopped in, found Tim, and started not just a car-buying experience, but a friendship. Tim made himself available to us, test-drove the vehicle we were interested in, educated us about the vehicle without talking-down to us, and walked us around introducing us to the Thompson staff, who equally welcomed us. The vehicle we were interested in had an offer on it, so we had to wait and see if that went-through, or the vehicle would be available. We weren't sure when we left if we'd get that vehicle, but we knew we wanted to do business with Thompson Toyota. Thompson Toyota is first dealer to give me an actual trade-in figure based on my vehicle description and pictures, none of that "We can't really tell you without seeing the vehicle". Tim Earles worked tirelessly, and exchanged emails with me several times a day, getting me information, details for auto I was interested in, "running financial numbers", etc. We exchanged dozens of emails, I sent pics of vehicles from the internet with options I was interested in, and asked Tim for his honest opinion, which he provided without bias. It wasn't until all questions were answered, financial details had been worked out, that we realized Tim did not have our phone number, Tim placed one call to us, to get deposit to hold vehicle - that was it !!! Tim worked harder for me than he did the dealership (don't tell his boss) !!! Although we had to wait couple extra days to take delivery (Tim wanted "perfection" with prep, detailing, options installation), it was well worth. Day of delivery, Thompson even provided lunch !!! Only regret is Thompson is not closer, so I could occasionally stop by for service, detailing, and say hello to new friends !!! Recommendations don't come easily from me, this one does !!! Thanks Tim, Thompson Staff, for great experience, and new relationship !!! More

W met John Kelley through your internet sales rep. John took us on our first drives of the 2013 Avalon and Camry. He was very informative and easy to work with. Later when we made our decision to buy an A took us on our first drives of the 2013 Avalon and Camry. He was very informative and easy to work with. Later when we made our decision to buy an Avalon John was very responsive to my questions and phone calls. He made the negotiation process as easy as it can be. His conscienciousness was a significant factor in deciding to deal with Thompson Toyota. More

John was very helpful throughout and showed me all the "bells and whistles." I am sure I will still need to read the manual as well! "bells and whistles." I am sure I will still need to read the manual as well! More

Tim Earles is by far one of the best sales persons I have worked with. He is very professional and informative and someone whom i would not hestitate to refer my friends and family to. worked with. He is very professional and informative and someone whom i would not hestitate to refer my friends and family to. More

We test drove all 3 top-selling mini vans and I'm happy we saved the best for last. Tim showed us that Sienna just has a much higher level of finish and better drive than the Odyssey or Town and Cou happy we saved the best for last. Tim showed us that Sienna just has a much higher level of finish and better drive than the Odyssey or Town and Country and for a better price. Even after we added a 7 year, 100K bumper to bumper warranty package to our purchase (which was self-evidently a good choice given there's very few exclusions for the price), the monthly payment came in equivalent to the Odyssey we tested and we have keyless everything and a much higher end radio/nav system in the front, endless leg room in the second row, a much beefier feel in the engine performance, and a much smoother ride. Tim's knowledge of the competition and comparative features at our price point made it very low-stress to sign the paperwork on the loan for. More