Thompson Toyota

Well organized speedy very competent clean pleasant well organized efficient and actually a pleasure to go to Thompson Toyota service department. This was a new car visit. According to my husband he lo well organized efficient and actually a pleasure to go to Thompson Toyota service department. This was a new car visit. According to my husband he loves the cookies! More

Was ok I went to the dealership for state inspection and an oil change, almost immediately I get a call saying I need services switch on the Toyota website I went to the dealership for state inspection and an oil change, almost immediately I get a call saying I need services switch on the Toyota website or not recommended for another 30,000 miles on my car. That came from heather when I asked Heather specific information she would not give it to me. I also told her came close to telling her to sell the car and I will take it elsewhere have it reinspected by someone else. Finally I got through the Dallas who actually took the time to figure out what was going on More

Good Service, Lack Luster Car Wash While in for my 1000mi inspection I opted for the complimentary car wash and vacuum. Everything went well with the inspection and when I went to meet While in for my 1000mi inspection I opted for the complimentary car wash and vacuum. Everything went well with the inspection and when I went to meet the valet the truck was still soaking wet inside and out. I understand the service is complimentary and it only states “wash & vacuum”, but if I’d know it was going to be done so haphazardly I would have probably declined. It took me only 10 mins of my time to dry the truck myself on site. Not impressed. More

Efficient way to buy car The cash back offer made me look into this particular dealership. Tim was very knowledgeable about the car and extremely friendly. He encouraged to as The cash back offer made me look into this particular dealership. Tim was very knowledgeable about the car and extremely friendly. He encouraged to ask questions and made sure we were familiar with the new car before we left the dealership. More

Recent Visit I am very disappointed with my recent visit. My remote start, i paid extra to have it installed, is not working properly. I took it in for the 1000 mi I am very disappointed with my recent visit. My remote start, i paid extra to have it installed, is not working properly. I took it in for the 1000 miled check and had them look into the remote start issue and a vibrating issue which i asked them to try balancing the back tires, which they didnt do. My remote start is still not working properly. When i arrived to pick up the car, the sevice advisor introduced me to a technician to show me how it operates and he stated i have to stand within 20 feet of the vehicle for it to work properly. When i questioned the technician he stated it has a low frequency and it will only properly start from that distance. You must agree that it is unrealistic for me to have to start to walk to me car stop 20 feet from it, take the time it takes to start the vehicle with the remote. Giving that amount of time i could just walk to my car and start it without the remote, especially since the toyota website states it should work up to 80 feet from the vehicle and i am not even asking for that. I had a previos car with a remote start and it worked around objects and over 100 feet. Please have the manager contact me regarding. More

Great Service and Sales Departments at Thompson Toyota The work was completed within one hour, which exceeded my expectations. The waiting area was spacious and clean, with a big screen TV. , coffee, and e The work was completed within one hour, which exceeded my expectations. The waiting area was spacious and clean, with a big screen TV. , coffee, and even chocolate chip cookies. The staff was friendly and courteous. These things are among the reasons why I've been a customer of Thompson Toyota since 2015. I'm now on my second new car from them because their sales department is as good as their service department. More

Great Service ... as always As always, the service at thompspan was outstanding. I greated quickly, checked my car in and was on my way. I left my car for the day and it was do As always, the service at thompspan was outstanding. I greated quickly, checked my car in and was on my way. I left my car for the day and it was done by 1:00. Check car repair off my list and worked on the rest of my to-dos. A truly wonderful expierence. More

Talk to Ben in Service Those cookies :) Had a remote starter put in, I learned a lot from the service department. I would recommend the service department. Ben was very info Those cookies :) Had a remote starter put in, I learned a lot from the service department. I would recommend the service department. Ben was very informative More

15M mile regular maintenance Scheduled online; registration was fast. Service writer added my remarks to the service order quickly and completely. Invoice included comments expl Scheduled online; registration was fast. Service writer added my remarks to the service order quickly and completely. Invoice included comments explaining how my concerns were addressed. Everything was taken care of and my vehicle was washed even though it was a rainy day. Very satisfied. More

Efficient service Went in for a 10,000 mile service, state inspection, and emissions. Service was completed quickly, and I was in and out faster than I expected. Went in for a 10,000 mile service, state inspection, and emissions. Service was completed quickly, and I was in and out faster than I expected. More