Thompson Toyota

Don’t understand the question The overall experience ended well thanks to Toyota Corporate relative to the Loyalty Incentive, Domenick and Steve. The other Sales Manager Paul did n The overall experience ended well thanks to Toyota Corporate relative to the Loyalty Incentive, Domenick and Steve. The other Sales Manager Paul did not,not did he care, to understand that I Qualified for the Loyalty Incentive. 3 Toyota’s in 10 years is Loyalty yet he let me walk out over $6.00 per month: $216.00 total. I had to call Toyota Customer Service to determine that I did in fact qualify. Once that got resolved Domenick and Steve worked it out. I should NOT have had to make that call. Given all that happened Paul never even called to apologize, or to explain his lack of understanding of the Loyalty Incentive. More

Quick service, tire repair I was able to get the same day service and had my car up and running in less than 2 hours. Very happy with the service received. I was able to get the same day service and had my car up and running in less than 2 hours. Very happy with the service received. More

Considerate, helpful, professional Ben was so helpful. So considerate. And knew exactly how to handle the issue. He even took the initiative to make sure I had an extended warranty. Ben was so helpful. So considerate. And knew exactly how to handle the issue. He even took the initiative to make sure I had an extended warranty. Thank you! More

Secret Squeak New car developed an annoying squeak. I thought it was the suspension. Shop found it was faulty seat frame. Problem soon to be fixed! only well traine New car developed an annoying squeak. I thought it was the suspension. Shop found it was faulty seat frame. Problem soon to be fixed! only well trained mechanics can diagnose these crazy hidden problems! More

Best Dealership EVER! We have been customers of Thompson for over 20 years and highly recommend this franchise for their dependability, courtesy, knowledge, and reliability We have been customers of Thompson for over 20 years and highly recommend this franchise for their dependability, courtesy, knowledge, and reliability. We have also been extremely pleased with our Priuses over the years. More

excellent As always, service was timely and staff competent and friendly. Service rep explained results clearly. Waited room is comfortable. Cookies were delici As always, service was timely and staff competent and friendly. Service rep explained results clearly. Waited room is comfortable. Cookies were delicious! Vehicle was cleaned efficiently. More

Fair Service My car was inspected satisfactorily but I was disappointed with the car wash and interior vacuum. There were water spots on the windows and no sign of My car was inspected satisfactorily but I was disappointed with the car wash and interior vacuum. There were water spots on the windows and no sign of vacuuming or wiping down interior surfaces. It looked as if the detail staff did not care. More

Customer service beyond the call of duty. The best customer service! Jaison and Heather who work there went beyond the call of duty. Friendly, considerate and very helpful. 10 stars and h The best customer service! Jaison and Heather who work there went beyond the call of duty. Friendly, considerate and very helpful. 10 stars and highly recommended! More

5000 mile check Easy and professional from beginning to end. Friendly and answered all of my questions. Wait time was for service was minimal, plenty of staff to hand Easy and professional from beginning to end. Friendly and answered all of my questions. Wait time was for service was minimal, plenty of staff to handle morning rush. More

Awesome, as always I have been coming to this dealership for nearly 12 years now, and the service is absolutely impeccable: very professional, with good explanations of I have been coming to this dealership for nearly 12 years now, and the service is absolutely impeccable: very professional, with good explanations of what must be done, what should be done, and other suggestions, always factoring in timing and pricing considerations. Very friendly and accommodating, nice waiting facility. I own two Sequoias with each over 250,000 miles, and I attribute their longevity in great part to the top-notch service provided by the superb team at Thompson Toyota. I would not go anywhere else - they earned my business. More