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Thompson Lexus Willow Grove
Willow Grove, PA
49 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 49 reviews
May 22, 2024
Mrs. Maria picked up a very wonderful car , I am satisfied with her work Audi Q5 satisfied with her work Audi Q5 More
by svyatoslav.s99
Employees Worked With
May 04, 2024
The service team is very disappointing. They arrived 1.5hrs late for an pickup after texting and calling to confirm our appointment. With no apologies or care. Our car was supposedly washed They arrived 1.5hrs late for an pickup after texting and calling to confirm our appointment. With no apologies or care. Our car was supposedly washed and not dried with water marks all over, which happens to be black so everything show. Was charged $180+ for an oil change and tire rotation. We could have that done at Firestone for less than $100. Will not take our car back. More
by Dee
Employees Worked With
Chris (Service)
October 22, 2023
Horrible service department. Blotched 2 service calls, but we had no choice bc they were the closest Lexus dealer. The other day I wanted to look at a Lexus Sports Sedan. Spent Blotched 2 service calls, but we had no choice bc they were the closest Lexus dealer. The other day I wanted to look at a Lexus Sports Sedan. Spent a while in the showroom. No one greeted me. No one helped me. It's not like I dressed poorly. I just came from an Acura dealer who gave me great service. I have decided not to buy a Lesxus as I want to avoid having to go to this dealer. We are actually needing two cars and will trade in our existing Lexus. This dealer just lost the sales of 2 $60k+ cars. Loom at their responses to reviews. I bet they hire a teenager to copy and paste responses as no improvements have been made in past several years. Don't waste your time here. More
by BReynolds
Employees Worked With
No body. Can't get anyone.
July 31, 2023
Never a return call. Lexus app not working Joe was going to call back. Never did. Going to call Lexus Corporate see if they can help without arbitration Lexus app not working Joe was going to call back. Never did. Going to call Lexus Corporate see if they can help without arbitration More
by joe.bauer13
Employees Worked With
Joe service manager , Alicia Hughes
July 01, 2023
Horrible from saleswomen to finance who didn’t payoff in 10 day to service department who did it keep appointment like stated to zero follow up from sales or service. Thompson has been horrible. Saleswoman 10 day to service department who did it keep appointment like stated to zero follow up from sales or service. Thompson has been horrible. Saleswoman told us to YouTube how to work electronics cause expert was off and she didn’t know More
by joe.bauer13
Employees Worked With
Not sure, Alicia Hughes
April 15, 2023
Most pleasant sales experience ever. Trish was great throughout the whole process and was very transparent. Luis in finance was clear and concise and was able to get the process complete Trish was great throughout the whole process and was very transparent. Luis in finance was clear and concise and was able to get the process completed quickly. The cherry on top was the top notch delivery for my wife on her birthday. I would gladly drive the 90+ miles again when we look for another vehicle. Highly recommended, 5 star service! More
by ChrisCass
Employees Worked With
Trish, Luis
January 04, 2023
It kills me to write this review, I am so very disappointed. The sales experience was everything you would expect from a premium brand; but, the service experience has been everything you would disappointed. The sales experience was everything you would expect from a premium brand; but, the service experience has been everything you would expect from a shady used car dealer. Now, don't get me wrong, the service staff has always been friendly and welcoming. But the overall experience has been atrocious. Everything from service advisors telling me my problems could be from dirty sensors in the wheel wells (let that roll around for a minute), to being argumentative and dismissive, to engine compartment panels being reinstalled with half of the retainers not reinstalled. The latest was a technician's report saying everything was A OK in direct contradiction to Lexus' own owner manuals that state those readings are 50% of full function. Now know that I reached out to the Thompson organization using their contact-us form and waited several days and had a subsequent service visit before writing this review. I hoped this latest visit would be an improvement, it was not. The Thompson motto is Experience Amazing, and I felt it with sales. With service, I feel like I've been duped. It's a shame. More
by RichSPA
Employees Worked With
Service Staff
