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Thompson Lexus Doylestown

Doylestown, PA

3.7
99 Reviews

50 W Swamp Rd

Doylestown, PA

18901

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Showing 99 reviews

April 07, 2021

The entire buying process at Thompson was tremendous. Peter Chan was insightful, courteous, professional, friendly and knowledgeable. This was the easiest, most stress free car buying experience I have More

by Dalecassidy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Chan, Sharon Gigliotti
Apr 08, 2021 -

Thompson Lexus Doylestown responded

There are so many compliments in your review which we love! Thank you for sharing such kind words about Peter and recommending Thompson Lexus Doylestown. We hope that your new vehicle is treating you well and that we get the chance to work together again in the future.

March 04, 2021

My wife and I had a great experience working with Peter Chan. He was very knowledgeable, friendly and very willing to help us. Matt Sawicki More

by Maps814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Chan
Mar 05, 2021 -

Thompson Lexus Doylestown responded

We're thrilled to hear that Peter made your car-shopping experience so exceptional, Matt! Thank you for trusting Thompson Lexus Doylestown with your business!

February 04, 2021

The service is great there but charging a customer 600 dollars to install a water pump is horrible. something that takes an hour to do More

by Mvance765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chistopher lalica
Feb 04, 2021 -

Thompson Lexus Doylestown responded

While your confidence in our service team means a lot to us, I'm sorry to hear that you weren't satisfied with the cost of your visit. We strive to deliver competitive prices, and I'm disappointed to hear that that didn't come through this time around. If there are any questions I can answer for you about your bill, please don't hesitate to reach out. Thank you for your business, Ryan Alderfer - Service Manager - 267-898-2673

December 01, 2020

Buying a car can be exhausting but if you are dealing with someone who is professional, knowledgeable and customer oriented, the car buying experience can be truly wonderful. Buying our 2021 Lexus ES350 More

by fdc2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Chan
Dec 02, 2020 -

Thompson Lexus Doylestown responded

We understand that the car-buying process can be challenging and love to hear that Peter made it enjoyable! Thank you so much for taking the time to share this feedback and so many kind words about Peter. We are delighted that he helped you get into your 2021 Lexus ES 350. Congratulations from all of us here at Thompson Lexus Doylestown! We are grateful for your business.

November 14, 2020

Had a pleasure of working with Joh Leirer purchasing our new RX 350. Big thanks for being straight up and forward, helpful and making sure we get the right deal. We highly recommend Thompson Lexus of Doyles More

by Vlad V.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Leirer
Nov 16, 2020 -

Thompson Lexus Doylestown responded

Vlad, thank you for taking the time to leave us a review! We are so glad you had a good experience working with our team at Thompson Lexus Doylestown, and we hope that you continue to enjoy your new Lexus RX 350!

Jan 04, 2021 -

Thompson Lexus Doylestown responded

Vlad, thank you for taking the time to leave us a review! We are so glad you had a good experience working with our team at Thompson Lexus Doylestown, and we hope that you continue to enjoy your new Lexus RX 350!

October 22, 2020

My experience with Thompson Lexus in Doylestown was outstanding! I worked with Peter Chan, who was professional, knowledgeable and very responsive. He answered all of my questions and provided amazin More

by sam913
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Chan
Oct 22, 2020 -

Thompson Lexus Doylestown responded

Hi Sam - Thank you for taking the time to review us! It is great to hear that you had such a seamless purchase experience working with Peter. We appreciate your support and hope to work with you again at Thompson Lexus Doylestown. Safe travels!

October 10, 2020

I bought a 2011 Lexus 350 from PETER CHAN with Thompson Lexus long distance from NC. My brother-in-law flew up and drove the car back, and Peter made this long distance transaction seamless. I love my ne More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Chan
Oct 12, 2020 -

Thompson Lexus Doylestown responded

Thank you so much for recommending Peter, Tina! We are happy to hear that he helped your buying process go smoothly, even from a distance. It's great to know that you're enjoying your 2011 Lexus 350 and we wish you safe driving. - Thompson Lexus Doylestown team

October 07, 2020

Overall I was disappointed with my experience. Both Peter and Chris weren’t the best to work. Since it was a work day - I had to come after 5pm and I let Peter know that. However when we arrived everything w More

by MQK5085
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter and Chris
Oct 07, 2020 -

Thompson Lexus Doylestown responded

This doesn't sound like the considerate and accommodating service I expect from my team, and I'd like to apologize. We would never want a customer to feel rushed. I will bring up your concerns with the team so we can work toward improving. We value your business and your feedback, so if there's anything else I can help with, please don't hesitate to give me a call. Thank you, Ryan Alderfer - Service Manager - 267-898-2673

September 11, 2020

Peter Chan of Thompson Lexus in Doylestown, PA was outstanding - made our recent purchase of a luxury SUV a highly efficient and stress-less experience, I have never been more pleased with a car buyi More

by lSnow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Chan
Sep 14, 2020 -

Thompson Lexus Doylestown responded

Thank you for the review! We are so glad you had a good experience working with Peter here at Thompson Lexus Doylestown, and we will certainly let him know that you appreciate his help. We are proud that we earned your business, and we hope that you continue to enjoy your newly purchased SUV!

July 25, 2020

Best car purchase experience I ever had with Peter Chan at Thompson Lexus in Dolyestown. Everything was very clear and comfortable with the entire process. More

by Sok
Recommend Dealer
Yes
Employees Worked With
Peter Chan
Jul 27, 2020 -

Thompson Lexus Doylestown responded

Reviews like this one always make our day! We're so proud to hear that Peter delivered such an exceptionally friendly and transparent car-buying experience. Thank you for your confidence in Thompson Lexus Doylestown, and we hope you're enjoying your new vehicle!