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Thompson Lexus Doylestown

Doylestown, PA

3.7
99 Reviews

50 W Swamp Rd

Doylestown, PA

18901

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Showing 99 reviews

February 15, 2024

When I was not happy about a KBB offer $5,000 less than another dealer’s offer, I was completely ghosted. No contact after. Would not recommend this dealership. More

by charliec.best
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Multiple sales people
Feb 16, 2024 -

Thompson Lexus Doylestown responded

We appreciate your feedback, and we've passed it along to our management team. If you'd like to discuss your experience with our General Manager, Lee, please feel free to contact him directly (267) 898-2612

February 08, 2024

This was one of the best experiences I’ve had buying a used car. Paul was so nice and took us on an informative and fun test drive. It felt like buying with a friend helping get us the best price. No More

by Karen&Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Colman
February 02, 2024

New vehicle dropped off at 9:15 am for 5k maintenance and 2nd key programming. Had to call them at 3:15 to be asked if I would like the 5k maintenance done at this time. Totally incompetent! More

by Markdf63
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Staff
Feb 05, 2024 -

Thompson Lexus Doylestown responded

We apologize for any inconvenience caused by the miscommunication. We understand your frustration and will address this issue with our team to improve our service. Please feel free to contact our Service Manager, Ryan, for further assistance. (267) 898-2673

December 03, 2023

I spent six months finding the Lexus RX350 for my wife. It had to be the right color and the right package F Sport. Thompson Lexus had it and we traveled two in a half hours to purchase it. The vehicle loo More

by DFHillSr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
October 14, 2023

Good Dealership and the staff was friendly and professional. We were disappointed about the condition of the RX350 Lexus we purchased. After a couple we noticed what appears to be a over spray on More

by DFHillSr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
Oct 26, 2023 -

Thompson Lexus Doylestown responded

We appreciate your honest feedback about your experience at Thompson Lexus Doylestown

October 02, 2023

Mr. Peter Chan as my sales consultant demonstrated outstanding service when I purchased a Lexus 2019 NX 300 in September 2023 at Thompson Lexus Doylestown. Peter was extremely helpful in selecting the More

by Rose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Chan
December 01, 2022

Peter and Thompson Lexus operates with integrity! !! On this ground, they will always have my business. Thank you. More

by TonyT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Chan
Dec 05, 2022 -

Thompson Lexus Doylestown responded

Thank you for the wonderful review of Thompson Lexus Doylestown!

September 14, 2022

Mike the service manager called to speak about my experience was extremely unprofessional and even disconnected our call because he was finished with the conversation. I will raise my issues with cor More

by Mausherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike and Keith
Sep 15, 2022 -

Thompson Lexus Doylestown responded

Meagan, we are sorry that your experience was unsatisfactory. Our General Manager will be contacting you to discuss all your concerns.

August 01, 2022

Nothing but great things to say. My sales rep was super friendly and made the whole process very simple and quick. Not one complaint. More

by sdsde43e43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Chan
Aug 10, 2022 -

Thompson Lexus Doylestown responded

Thank you for taking the time to share about your experience with Thompson Lexus Doylestown!

July 30, 2022

I just bought a pre-owned Lexus ES350 and had the best experience at Thompson Lexus Doylestown. My sales consultant, Wayne Habersham, made great efforts to make me feel welcome and comfortable and guided More

by Mark B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Habersham, Michael Kaplan, Chris Hagan, Dylan Beck
Aug 10, 2022 -

Thompson Lexus Doylestown responded

Wow Mark, thank you for taking the time to write such a thorough review of Thompson Lexus Doylestown!

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