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Thompson Hyundai
Baltimore, MD
1,520 Reviews
Welcome to Thompson Hyundai Buy Your Way!! Shop from home using our Online Retailing tool. A few key strokes saves you so much time at the store. With everything completed online, you'll be on your way in less than an hour!! Our vehicles are priced to move, (less any conditional offers listed below - if you qualify) is what you pay Plus tax, tags and $500 processing fee (not required by law).
Thompson Buy Your Way and AN HOUR OR LESS FROM THE TIME YOU SAY YES are just 2 more reasons when you buy at Thompson Automotive "You don't just buy a car, You buy a company"!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,520 reviews
November 06, 2016
Aconner Great service, loved working with Chris. He did everything he could to make me happy and find a car that worked for me. I will recommend this dealersh Great service, loved working with Chris. He did everything he could to make me happy and find a car that worked for me. I will recommend this dealership to friends and family in the future. More
by conner.anna
Verified CustomerEmployees Worked With
November 05, 2016
Very good Try this dealership they care. They are knowledgeable about cars which help when selecting one that best suits your needs and finances. I would high Try this dealership they care. They are knowledgeable about cars which help when selecting one that best suits your needs and finances. I would highly recommend them. More
by alkat762
Employees Worked With
Dominick
November 02, 2016
Excellent experience The experience you husband and I had was wonderful. I went in just looking at a car I saw online,which was a 2016 and walked out with a 2017 car with The experience you husband and I had was wonderful. I went in just looking at a car I saw online,which was a 2016 and walked out with a 2017 car with payments I could afford. Thank you. More
by jetdiva21
Employees Worked With
Nelson Rivera
November 01, 2016
NEW RIDE IN Dundalk Thompson HYUNDAI has always given me quality customer service they are willing to go out of their way to make your car purchase a great experience ,t Thompson HYUNDAI has always given me quality customer service they are willing to go out of their way to make your car purchase a great experience ,that is why we keep coming back Chris Bowen is a great asset to the company he is caring, kind and always has the customers best interest. More
by mkeating0
Employees Worked With
November 01, 2016
Great dealing at Thompson Hyundai Mike couldn't be there when we came back because of a doctors appointment but Chris and Dave took care of us. Dave made us an offer we couldn't refus Mike couldn't be there when we came back because of a doctors appointment but Chris and Dave took care of us. Dave made us an offer we couldn't refuse. Chris set up our radio, set the clock, connected our phones and explained all the features on the vehicle. I have never had someone so thorough before. Great Job Dave, Great Job Chris. More
by johnnymoe1
October 26, 2016
DO NOT BUY FROM THOMPSON I have owned my 2017 Tucson for less than one month. My brand-new car is currently being towed back to the Thompson dealership. This is my second se I have owned my 2017 Tucson for less than one month. My brand-new car is currently being towed back to the Thompson dealership. This is my second service visit within 24 hours. Yesterday, I lost the use of my brand new car because the panoramic sunroof was making a noise and they needed to have it for the entire day. This was a problem I experienced within the first 2 1/2 weeks of ownership but I was unable to get a service appointment until over a week after I contacted the service department. I had asked about a Saturday appointment. I was told no because they don't have a full staff on Saturdays. It was at this point that I also found out Thompson doesn't offer loaner service. To be honest, after owning a Hyundai Elantra for over 8 years that required no more than regular maintenance at Jones Hyundai in Bel Air, I hadn't bothered to ask about loaner car service. This morning when I started my car, three different indicator lights turned on and even though the message said that it should be serviced soon and BlueLink indicated that it should be serviced within a day or two, my car could not be driven because it would not accelerate. BlueLink dispatched a service provider to tow my vehicle back to Thompson. I immediately contacted Thompson to let them know the vehicle would be towed there. I asked about next steps considering this is the second serviceable issue I have had within my first month of ownership. I was told by Tom, the service manager, again, that Thompson didn't offer any loaner car service for customers other than the standard coverage provided by Hyundai if the vehicle will require 72 hours off the road for service. Tom further said that he couldn't provide me any time estimate of when I could expect to hear from them since they had a full schedule of appointments. He said he would have to see about fitting me in. It was clear by his tone and word choice that my issue was not a priority, despite being a new customer to Thompson AND having service issues that NO brand new car should have. Even though this is a HUGE inconvenience that includes me having to WASTE a day of leave as a teacher and not being something I would have expected within four weeks of spending over $30,000 on a brand new vehicle, I have no doubt that whatever the issue is, it will be fixed, at some point. Unfortunately, this frustrating situation has been made worse by my interactions with the front end of the service department. While I understand that a loaner car maybe not be a service that Thompson could afford to provide for all of its customers at all times, I cannot understand how you would not offer any type of assistance to customers who have purchased a new car within the last few weeks or months. But my disappointment is about more than just a lack of a loaner car. My experience has shown me that the front end of the service department's idea of customer service is not what I would expect from any dealership. This is beyond frustrating, especially after having such a positive experience with the sales and finance departments during my purchase. I have clearly made a mistake in where I purchased my vehicle and should have continued to drive the extra 40 minutes to Jones Hyundai in Bel Air where I always received service that made it clear to me that my business mattered to them. I suggest you look elsewhere for your new Hyundai. More
by Disappointed in Bmore
Employees Worked With
Tom Sibiski (?)
October 26, 2016
Easy as ever Although my dad helped with getting the best pricing I feel like this was the easiest process ever. Domonic took the time to figure out my needs, talk Although my dad helped with getting the best pricing I feel like this was the easiest process ever. Domonic took the time to figure out my needs, talked to my dad the next day and made life easy. More
by hcurd89
Employees Worked With
Domonic Pauling
October 20, 2016
Home away from home As soon as i walked in, my salesperson was right there waiting to assist. After that, i was in and out of there. I definitely would recommend Domonic As soon as i walked in, my salesperson was right there waiting to assist. After that, i was in and out of there. I definitely would recommend Domonic and his co workers to everyone who wants a Hyundai. More
by gebbyj1982
Employees Worked With
Domonic Pauling
October 15, 2016
Hyundai Santa Fe Sport Thompson Hyundai had the best price, and service towards me and my family. Mr Gibson was very helpful, and knowledgeable about my vehicle purchase. T Thompson Hyundai had the best price, and service towards me and my family. Mr Gibson was very helpful, and knowledgeable about my vehicle purchase. Thankyou More
by 1luckybundy
Employees Worked With
Sam Gibson
October 15, 2016
Good Very very good I love this place a whole lot. I never had a problem at this dealer ship I always tell my friends about Thompson Hyundai all the time. Very very good I love this place a whole lot. I never had a problem at this dealer ship I always tell my friends about Thompson Hyundai all the time. More
by GREEN2PASCAL
Employees Worked With
Dax brooks, Sam Gibson
