Thompson Hyundai

Great Experience Sam was great, all my needs were handled accurately and professionally. Jayde, the receptionist was very friendly and helpful as well. My car is wonde Sam was great, all my needs were handled accurately and professionally. Jayde, the receptionist was very friendly and helpful as well. My car is wonderful and I'm very happy with my purchase. More

Great everything was great from the dealership to the vehicle. Beth Ridgely recommended us and Brian and Jim took got us taken care of and explained everyt everything was great from the dealership to the vehicle. Beth Ridgely recommended us and Brian and Jim took got us taken care of and explained everything to us. More

The review I absolutely love my new car and I have already told other people about it and how they should go get one and that way they can enjoy it as well. I absolutely love my new car and I have already told other people about it and how they should go get one and that way they can enjoy it as well. More

Professionalism Sam Gibson is a true professional. I have purchased all my vehicles from him. He would spend his own money to make you happy if there was a problem. Sam Gibson is a true professional. I have purchased all my vehicles from him. He would spend his own money to make you happy if there was a problem. More

Sales Guys Here are Good, Service Guys are Not When we drove the car off the lot the tire pressure in all tires was low, which I found out later was normal. I am new to the tire pressure monitor t When we drove the car off the lot the tire pressure in all tires was low, which I found out later was normal. I am new to the tire pressure monitor the car has so I wasn't checking it regularly, but did notice that the right front was down from 28 to 25 within a day, and fell below 23 the next day, prompting the system to issue a warning. I filled the tires to the recommended 33 psi, but the next morning the right front was down to 13 and I had to fill it before I brought the car in for the Zurich treatment we purchased. I advised my salesman James of the tire issues we had had since purchasing the car and asked service to take a look at it when we brought it in at 9am for our Zurich treatment.. We were supposed to get a call from service by 12pm to come get the car. I called Service at 12:40 and was told that the car was ready. Upon arrival I was told that the right front tire had a hex bolt in the inner edge too close to the sidewall to be plugged, and that a new tire needed to be ordered. Service Manager Tom told me he could order a new tire and I asked what I was going to do for a vehicle in the meantime. He told me "you've been driving this one with no problem, just bring it back tomorrow when we get the tire in." That's right, the service manager suggested I drive a car out of his shop with a bolt stuck in the sidewall that would cause a flat in a matter of hours, and could cause a blowout while I was driving it. I have never heard a service technician recommend driving a vehicle in such a condition. He kind of laughed it off as no big deal... He then told me he would get me a price for the tire and let me know when it came in, and got someone to arrange a loaner vehicle for me since I wouldn't drive my car in that condition. When I told him that sales had offered to at least help cover the cost based on the history of that tire having low pressure since day one he said he knew nothing about that. I know for a fact that James had spoken to him about it, and Sales Manager Dave Gruber eventually took care of the cost, which I greatly appreciate, and which I told him definitely earned the sales department a return customer. The next day we expected an early call from Service since we were told the tire came in the previous evening, but I ended up having to call them to check on the car at around noon. After I spoke to someone who told me it was ready, I got a call from Tom and then 2 other service reps to let me know it was ready. I was able to pick it up on the way to my son's little league game at around 5:15 that evening. When I got there we had to wait 5 minutes for anyone from service to bee seen in the office. Once I spoke to a rep they had difficulty finding my bill and keys. Once they found the keys I was told the car was just outside the service bay, even though I said I had parked right there and didn't see it there. After walking to where I was told the car "should be" I found it was not there and returned to the office. The rep walked with me to the side lot and around back to look for it, using the key fob ti attempt to locate it - no luck. After walking back to the office we got another rep who said he would go find it. While we were outside Tom came and told us that the car was parked on the other side of the dealership (the Mazda side) because there was no room on the service side. My son and I walked over to that side and the car wasn't there. In fact the last rep who went looking for it had found it there and driven it back to the service side for us, only to find that Tom told us to go to where it had been parked. He finally drove it around to us. Mind you, we had 2 water bottles, baseball gloves, a bat, etc that we were lugging around the lot for 10 minutes because our car could not be found. Needless to say, the experience we have had thus far with the service dept has been subpar. I am happy with the sales department, but would not recommend the service dept based on my experience thus far. I have informed Dave of a vibration or rattle that seems to be coming from the driver's side dash area, which began after we picked the car up after the Zurich treatment. It is most notable when the car is idling high, as at a stop on a hill, but it does occur at other times as well. I am a little hesitant to bring it to the service dept for fear of dealing with similar delays and mix ups but it needs to be addressed at some point soon. More

Mike Working with Mike was a great experience. I didn't have anyone to help me with buying a vehicle. I took my thirteen year old grandson. My son did h Working with Mike was a great experience. I didn't have anyone to help me with buying a vehicle. I took my thirteen year old grandson. My son did help when I went to purchase the vehicle. Mike explained everything to me and answered all my questions. I have referred him to my friend. I hope she buys a Tucson too. More

Sales Team Earns Repeat Customers James and Dave were a pleasure to work with, we are happy with our new Elantra and would refer friends to this dealership for a new car. James and Dave were a pleasure to work with, we are happy with our new Elantra and would refer friends to this dealership for a new car. More

Ashley Review Great experience, Sam is a great salesman. I would recommend this dealership to others. I definitely left a satisfied customer. I will return in the f Great experience, Sam is a great salesman. I would recommend this dealership to others. I definitely left a satisfied customer. I will return in the future. More

Review The staff was very personable and amiable. All of my questions and any concerns, if any, were answered and addressed. I didn't feel pressured or coerc The staff was very personable and amiable. All of my questions and any concerns, if any, were answered and addressed. I didn't feel pressured or coerced in any way for anything. They walked me through and explained the whole process as we went along to make sufmre i understood and was satisfied. More