Thompson Chrysler Dodge Jeep Ram of Baltimore

Shady Went in for rotation and alignment they tried to tell me I needed an oil change even though I still had 1k and 3 months to go also didn't recommend wh Went in for rotation and alignment they tried to tell me I needed an oil change even though I still had 1k and 3 months to go also didn't recommend wheel balancing. Car now shakes. More

Vaccuum hose Service Manager is awesome, Jim fit us in and the price of my repair was awesome. I was surprised the price was so cheap coming from the dealer. Service Manager is awesome, Jim fit us in and the price of my repair was awesome. I was surprised the price was so cheap coming from the dealer. More

Oil change Wait time was 2 hours for oil change. If that could change then the experience would of been better overall. Not sure if the point check was done bc I Wait time was 2 hours for oil change. If that could change then the experience would of been better overall. Not sure if the point check was done bc I wasn’t informed. More

Quick and Easy Service Took RAM in too have a recall addressed with no appt. The service team got me in and out in an hour. WHOA! Thank you. Took RAM in too have a recall addressed with no appt. The service team got me in and out in an hour. WHOA! Thank you. More

Salesman Rich Steelman is the only reason I keep coming back to this dealership. My wife’s vehicle has had nothing but issues since we got it. Hopefully they f Rich Steelman is the only reason I keep coming back to this dealership. My wife’s vehicle has had nothing but issues since we got it. Hopefully they fixed it for good this time. More

Awesome well done The quality of work was excellent and everyone was very polite I'll recommend this service to any of my family members who have a Chrysler The quality of work was excellent and everyone was very polite I'll recommend this service to any of my family members who have a Chrysler More

Key fob replacement & safety recall I always deal with Big Jim in the service department because of his courteous and professional demeanor. Service in your shop is always done correctl I always deal with Big Jim in the service department because of his courteous and professional demeanor. Service in your shop is always done correctly and to my satisfaction. I have never had to fear unfair charges or shoddy workmanship under Jim ‘s supervision. More

Great service The service at this location was awesome. The manager whose name I believe is mike treated me so well. I called on a busy Monday where I knew there wa The service at this location was awesome. The manager whose name I believe is mike treated me so well. I called on a busy Monday where I knew there was probably a low possibility of getting seen. I had an emergency with my vehicle that couldn’t wait several days to fix and he made sure my car was serviced that day. I am really appreciative of that and I will always come back. More

Great The customer sevice and the service shop was very informative. They kept in touch with me because they had to order parts for my Jeep and was being sh The customer sevice and the service shop was very informative. They kept in touch with me because they had to order parts for my Jeep and was being shipped out of state, which means I left my vehicle there over the Memorial Day holiday. They got right on it that Tuesday More

Noise My Jeep has been making a noise and I have taken it in 3 times and it’s still not fixed. I have taken the Manager for a ride and he heard the sound bu My Jeep has been making a noise and I have taken it in 3 times and it’s still not fixed. I have taken the Manager for a ride and he heard the sound but was not sure what it is, the mechanic took it and says he can’t hear it. I hear it ALL the time. Very upset with the amount of money I paid for my Jeep, purchased at Thompson and this is the service I get. More