Thompson Chrysler Dodge Jeep Ram of Baltimore

Salesman Rich Steelman is the only reason I keep coming back to this dealership. My wife’s vehicle has had nothing but issues since we got it. Hopefully they f Rich Steelman is the only reason I keep coming back to this dealership. My wife’s vehicle has had nothing but issues since we got it. Hopefully they fixed it for good this time. More

Quick and Easy Service Took RAM in too have a recall addressed with no appt. The service team got me in and out in an hour. WHOA! Thank you. Took RAM in too have a recall addressed with no appt. The service team got me in and out in an hour. WHOA! Thank you. More

Oil change Wait time was 2 hours for oil change. If that could change then the experience would of been better overall. Not sure if the point check was done bc I Wait time was 2 hours for oil change. If that could change then the experience would of been better overall. Not sure if the point check was done bc I wasn’t informed. More

Vaccuum hose Service Manager is awesome, Jim fit us in and the price of my repair was awesome. I was surprised the price was so cheap coming from the dealer. Service Manager is awesome, Jim fit us in and the price of my repair was awesome. I was surprised the price was so cheap coming from the dealer. More

Shady Went in for rotation and alignment they tried to tell me I needed an oil change even though I still had 1k and 3 months to go also didn't recommend wh Went in for rotation and alignment they tried to tell me I needed an oil change even though I still had 1k and 3 months to go also didn't recommend wheel balancing. Car now shakes. More

Service advisor was amazing! Had an issue with my audio system and after a couple attempts to repair this on their own, my service advisor, Gary and his team of technicians worked Had an issue with my audio system and after a couple attempts to repair this on their own, my service advisor, Gary and his team of technicians worked with Dodge to resolve this issue. Unfortunately, through no lack of trying, they were unable to fix the problem. It is an equipment issue and Dodge is unable to resolve. Gary kept me informed and helped me understand everything they were doing to try to fix this. More

Very professional and knowledgeable . The service team kept you constantly in the loop of things. The prices weren't outrageous. Just overall great customer service. and knowledgeable . The service team kept you constantly in the loop of things. The prices weren't outrageous. Just overall great customer service. More

Service and sales I have been using the service department for a while now. Which drove me to purchase a 2017 RT Challenger in June 2017. Nice job see you soon. I have been using the service department for a while now. Which drove me to purchase a 2017 RT Challenger in June 2017. Nice job see you soon. More

Great service Good shops takes good care of their customers. This is why I rate this shop with all 5s. I’ll keep coming back here for as long as I have my vehicle Good shops takes good care of their customers. This is why I rate this shop with all 5s. I’ll keep coming back here for as long as I have my vehicle More

Excellent Customer Service Devon Duncan and Jim Umpleby always provide ‘Excellent Customer Service’. Davon always keeps me updated as to what’s going on with my vehicle and expe Devon Duncan and Jim Umpleby always provide ‘Excellent Customer Service’. Davon always keeps me updated as to what’s going on with my vehicle and expected time for the repair(s). More