Thompson Chrysler Dodge Jeep Ram of Baltimore

great service Had the car in the shop twice in one week do to rodent damage. The first time I worked with Jeff and the second time I worked with Devon. Both were ve Had the car in the shop twice in one week do to rodent damage. The first time I worked with Jeff and the second time I worked with Devon. Both were very professional and helpful. The shop there is very busy but they managed to have my vehicle completed fast. More

Outstanding Customer Service Everyone we have ever interacted with at Thompson has been professional and knowledgeable. Nothing is ever a big deal for them if you have a problem. Everyone we have ever interacted with at Thompson has been professional and knowledgeable. Nothing is ever a big deal for them if you have a problem. I also am impressed with the cleanliness of the waiting and rest areas. Believe me, not all dealerships take this part of the service experience seriously. More

no nonsense purchase We knew the exact car we were looking for, so our experience was fairly straight forward. That being said, everyone we dealt with at this dealership We knew the exact car we were looking for, so our experience was fairly straight forward. That being said, everyone we dealt with at this dealership was also straight forward. We never got a bad vibe or felt any weird pressure. The car we bought was as-advertised. Rich took our phone calls and answered our questions on a busy Saturday. Kathy was helpful but not pushy, and very kind. Mel Smith was very professional and handled the business part smoothly. We will start here when we look for our next car. More

Quick excellent service I came in to get a few factory recalls taken care of. The time estimated by Devon was spot on. He told me it would only take no more than 2 hours to c I came in to get a few factory recalls taken care of. The time estimated by Devon was spot on. He told me it would only take no more than 2 hours to complete. It took exactly two hours to complete. More

New Jeep & Service on ”Old Jeep” We’ve purchase 3 cars from Thompson over the years & have used the service center on service maintenance & unexpected issues. We LOVE everything a We’ve purchase 3 cars from Thompson over the years & have used the service center on service maintenance & unexpected issues. We LOVE everything about Thompson! More

Awesome Experience ! Mario and Mel were great! Mario was the sales rep who assisted me. Very pleasant, knowledgeable, personable, and made everything as simple/smooth as p Mario and Mel were great! Mario was the sales rep who assisted me. Very pleasant, knowledgeable, personable, and made everything as simple/smooth as possible. His customer service was A+. He assisted me with my initial call to schedule a test drive. He made sure to get all needed information so on the day of my appointment everything would be ready. He called and gave me a courtesy reminder about my appointment and on the day of the appointment he gave me the warmest greeting the moment I introduced myself. The finance manager Mel answered any questions I had and made sure I understood the process from beginning to end. This was my first time purchasing a new car, so Mel was very patient with me and made sure I felt confident in the purchase I was making. Awesome experience. I have no complaints. Nothing was negative about my experience. Lastly, both Mario and Mel made sure to give me their contact information and said “if I ever need anything give them a call!” I’m a forever customer! More

Excellent service Very personable employees. Explained things well, helped me with my decision quite a bit. Didn’t feel rushed or pushed into anything. Every time I get Very personable employees. Explained things well, helped me with my decision quite a bit. Didn’t feel rushed or pushed into anything. Every time I get service done they are quite accurate with wait times More

Great service Always a pleasure dealing with Thompson. Great advisers and techs working there to get my truck done quickly and efficiently. Would definitely recomme Always a pleasure dealing with Thompson. Great advisers and techs working there to get my truck done quickly and efficiently. Would definitely recommend to all my friends More

Efficient, pleasureable buying experience. I rated this dealership so highly because of the following reasons. My salesperson Kathy Mc Kinney handled all paperwork quickly and efficiently. She I rated this dealership so highly because of the following reasons. My salesperson Kathy Mc Kinney handled all paperwork quickly and efficiently. She answered all of my questions and concerns honestly. Everyone there treated me well. And I was out of the dealership in under an hour. More

Steph is awesome Deal with Steph and Leo. They make it happen with out pressure. Thay are extremely knowledgeable and were concerned about putting me on the right fit Deal with Steph and Leo. They make it happen with out pressure. Thay are extremely knowledgeable and were concerned about putting me on the right fit for needs and budget. More