Thompson BMW

Service was great. My car was picked up at my home and delivered when it was finished. Just a little disappointed that it did not get washed before I got it back. That’s the second time that happened. delivered when it was finished. Just a little disappointed that it did not get washed before I got it back. That’s the second time that happened. More

I've written to you to complain about the service I received. Review my previous correspondence. Horrible service! Not sure who waited on me but they were both awful. received. Review my previous correspondence. Horrible service! Not sure who waited on me but they were both awful. More

Great Service , thank you , Joe Young is the best, he made the difference , will never go to any other dealer. My car feels new again. made the difference , will never go to any other dealer. My car feels new again. More

Very friendly, location is convenient. Made it very easy for me to be scheduled and everything done to my schedule. I love going there! Right down the street for me to be scheduled and everything done to my schedule. I love going there! Right down the street More

Great service but not the cheapest. Best if under warranty still. Prompt and friendly. I feel confident they know what they are doing for rather complex cars warranty still. Prompt and friendly. I feel confident they know what they are doing for rather complex cars More

Worthless Warranty & Sloppy Lease Return At the end of my lease the power steering on my 3 series failed so the car had to be towed in. The service advisor told me a power cable had been dam At the end of my lease the power steering on my 3 series failed so the car had to be towed in. The service advisor told me a power cable had been damaged and could not provide an explanation as to how that could happen so I paid $350 to fix my fully warrantied lease. Then Thompson BMW never told BMW's lease department that I had returned the car so 3 weeks later I start getting notices from BMW saying I need to return the car or else I'll be charged an additional month. Turns out it was there sitting on their lot the whole time. Since then this lease return process has been an absolute nightmare and I'm still dealing with almost 4 months returning my car. I should have just gone back to Flemington where I got the car originally. I don't know why its asking me to select a sales person because this was a service issue not sales. More

I've been using this dealership for probably the last 20 years. Used to be very impressive. But something has definitely changed. The last time I had my car in there for service they charged me a lot of years. Used to be very impressive. But something has definitely changed. The last time I had my car in there for service they charged me a lot of money to replace one bolt. I took my car to a local mechanic a few days later for the same problem and he said to drive this car is extremely dangerous. The rear differential needed to be either replaced or rebuilt immediately. So instead of fixing my problem, Thompson BMW charged me hundreds of dollars and on top of that damaged my car while they were trying to bring it into the garage. Then they told me that they couldn't fix the damage right away because the body shop was closed due to the coronavirus. I called The body shop 2 months later and they told me that they have been there every day and that they never closed. so I'm still waiting for the damage that was done by the dealership to be fixed. Right before all this I had body work done at their collision center, from an accident, which was done incomplete. So now I have more problems than I had originally and my car is still damaged, front and back. I cannot recommend Thompson BMW any longer. A shame More

Took the car in for planned service and Inspection — all services were completed effectively and efficiently — I’ll be back for future services — thanx again services were completed effectively and efficiently — I’ll be back for future services — thanx again More

Recently I came in with my wife’s 2018 X5 for state inspection Dan got me in and out on a Monday morning with no problem. I was completely surprised because I had planned on walking around and looking inspection Dan got me in and out on a Monday morning with no problem. I was completely surprised because I had planned on walking around and looking at the new cars since everything was closed because of COVID-19. But the excellent work by the service department didn’t give me enough time to speak with someone in sales. So when I told my wife what happened she was very happy with Dan’s prompt attention to her X5. I do plan on coming back real soon . We are certainly apart of the Thompson family. More

I will always continue to use Thompson BMW for service as long as the service manager Andi is still there .... she is the real deal....no one, anywhere else have made us feel confident and comfortable eve as long as the service manager Andi is still there .... she is the real deal....no one, anywhere else have made us feel confident and comfortable everytime we bring our vehicle there! More