Thomas Nissan of Joliet

My experience was exceptional. I was educated and treated with dignity and respect as a customer. The atmosphere was clean and the general attitude of the staff was welcoming and accommodating by those who w with dignity and respect as a customer. The atmosphere was clean and the general attitude of the staff was welcoming and accommodating by those who were not even serving me. 5 Stars all around... More

We originally went to Gerald Nissan in Naperville and they were very pushy. First they had to show us their 7 years of customer service awards. To us this seemed very weird and unnecessary since they they were very pushy. First they had to show us their 7 years of customer service awards. To us this seemed very weird and unnecessary since they should just do what it takes to earn those awards without having to brag about it. We asked what the list price was of certain vehicles and how much my Chase employee discount would be, they countered with asking us how much we made per year and what we expected our monthly payments to be. They told us the price of used showroom 2013 Altima SV would be $26,800 and wanted desperately to see our trade in (to lower the price of the Altima and hike the price of the trade in perhaps). We left with brochures and decided to look at Thomas Nissan closer to our home in Plainfield. They were the exact opposite. They informed us upfront, here is the price with what you told us you wanted in a vehicle, no pressure to buy, they weren’t pushing any cars on us. We didn’t talk monthly payments until after they disclosed price and then it was up to us to decide if we would like to put any additional money down to lower, or possibly trade in one of our current vehicles. Overall, they were much friendlier, less focused on sales, and more on customer service. The sales person was standing outside in the cold to let us in the door. Gerald Nissan saw me before as we approached they ignored me, and when we got there they decided to walk away as we were coming to the door. Overall Thomas Nissan would get a score of 10 whereas Gerald Nissan would be on the lower end of the spectrum, if they could even be compared to one another. Go Thomas. We would also like to thank Matt, Al, Ben, and Steven for their wonderful service in helping us purchase our brand new car. More

My father and I arrived to Thomas Nissan with Al greeting us as we got out of the car, even though it was 20 degrees outside. We went inside, I told him I was looking for a fuel-efficient vehicle, particula us as we got out of the car, even though it was 20 degrees outside. We went inside, I told him I was looking for a fuel-efficient vehicle, particularly the Nissan Versa. After test driving a couple and Al giving me honest and thoughtful information, I drove away in a new car. The process couldn't have been made simpler, thanks to Al. He was patient, thorough, and did not try to put me in a car I didn't want. Great experience thanks to Al's expertise. More

I rated Thomas Nissan to be excellent because they have taken their time and effort to make sure I am satisfied when my purchase. Jose Barrera was recommended to me by the refer-a-friend and he was the one taken their time and effort to make sure I am satisfied when my purchase. Jose Barrera was recommended to me by the refer-a-friend and he was the one that has impressed me the most about Thomas Nissan. He gave me a few questions of what price, style, and color of the car at my preference then went into work, which only took a few days to get my car for it was still in the factory. I would recommend this dealership to anyone else who is interested in a one time low price and come back for more in many years to come. Thank you for taking your time to meet my needs on this brand new car ;it has given me so much joy to be driving home safe and sound! More

I finally found the used car I wanted online - 2.5 hrs from my home. Thomas' no haggle pricing took the stress out of making the drive, the only thing I had to worry about is what they would give me for from my home. Thomas' no haggle pricing took the stress out of making the drive, the only thing I had to worry about is what they would give me for my trade-in but their offer was more than fair; borderline generous, especially when I add to the equation - the life time warranty and the fair and reasonable price of the car I was buying. I will definately check out their inventory online when I'm ready to trade again. Many thanks to Matt, Sal, Ben and Victor! More

My experience at Thomas Nissan in Joliet was wonderful. Kevin B. and Mike C. were a great help to me. They made sure I was purchasing the vechicle I loved. I never was pushed into purchasing any vechicle. Kevin B. and Mike C. were a great help to me. They made sure I was purchasing the vechicle I loved. I never was pushed into purchasing any vechicle. They greatly helped me in trying to get me everything I was looking for in a vechicle and kept me in my price range. I have been to other dealerships before but have to say this has been one of the best experences I have had and will definately continue to do business with Thomas Nissan of Joliet and will reccommend them to my family and friends. Overall great place and great group of people. More

My second experience of a new car purchase was great. The customer experience was incomparable and I felt special. My salesman Matt Richards was informative, knowledgeable, and provided exceptional customer customer experience was incomparable and I felt special. My salesman Matt Richards was informative, knowledgeable, and provided exceptional customer service. I would recommend this dealership to anyone interested in the Nissan line of cars. More

Thomas Nissan Of Joliet 1/18/13 I only stopped here on Thomas Nissan Of Joliet 1/18/13 I only stopped here on my way home from work to look at the new 2013 Pathfinder since they are located very close to Thomas Nissan Of Joliet 1/18/13 I only stopped here on my way home from work to look at the new 2013 Pathfinder since they are located very close to my home. I only wanted to see tne new body style because I had also considered a Buick Enclave but they could not find me an AWD Enclave. I had dealt with Thomas Nissan in the past and refused to ever deal with them again. It's been 8 years and I am happy to report that they have done a complete turn-around. Matt explained to me that they offered a bottom line price to everyone and the sales people were no longer on commission. I listened to him carefully, test drove a vehicle and ended up buying the same day. I felt I got a very good price, my trade-in value was within $200 of what I felt I should have received. I strongly recommend that everyone revisit Thomas Nissan of Joliet, just in case you have not been there lately. More

good people to deal with .liked up front price. didn't play any games, (like @ orland park) would recommend this dealer to friends . started out going to thomas for service, because we would not go back o play any games, (like @ orland park) would recommend this dealer to friends . started out going to thomas for service, because we would not go back orland park nissan for any thing. thomas service was good . so when it came tine to buy a new car we went to thomas nissan More

Having just moved to Illinois from another state I needed a new vehicle. I researched dealerships in the area and heard only good things about Thomas Nissan. I am always skeptical of online reviews and nev a new vehicle. I researched dealerships in the area and heard only good things about Thomas Nissan. I am always skeptical of online reviews and never write them myself but they were so friendly and helpful that I felt I owed it to them. First they don't work on commission so the salesmen are really out to help the customer as much as possible. My salesman Matt was great. There were many complications with my purchase because I was not a resident yet as it was my first day off the plane. Matt came and picked me up so I wouldn't have to pay for a cab, and the dealership worked out the many many issues that came with purchasing a car without an in state residence. On top of all the help with the car Matt also helped me out by telling me alot about the area as well as telling me to contact him anytime whether it is about the car or about getting acclimated to the area. Amazing first experience with Thomas Nissan and would recommend them to anyone! More