Thomas Nissan of Joliet

My experience at Thomas was great! Sergio, Ben, and the rest of the staff are incredibly friendly and very knowledgeable. No one was pushy or pressured me into making any decision that I may not have been rest of the staff are incredibly friendly and very knowledgeable. No one was pushy or pressured me into making any decision that I may not have been happy with in the long-run. In fact, Sergio made it a point to ensure that I was comfortable with my purchase long before I even decided to buy, allowing me to take the vehicle I ultimately purchased on an extended test for 2 days. I had been to 2 other dealerships in Joliet before heading over to Thomas. In fact, when I arrived at Thomas, I had thought I would be making a purchase at one the other dealerships, but I wanted to take a couple days to consider the deal I was being offered. At the other dealership, I was nervous that I was being out-haggled and was not getting the best deal I could. I quickly realized that Thomas was different. The prices are great to begin with, so it is an added bonus that there is no need to be a master negotiator. Right away, Sergio explained that Thomas offers vehicles at their "One Low Price". No negotiating, no haggling, nothing hidden. Everything was very upfront. There was no shell game with my trade and the purchase price. Throughout the entire process I was fully aware of every figure contributing to my final purchase. It truly was a pleasure working with Sergio and the rest of the Thomas. Sergio was great to work with, going above and beyond to make sure I was happy and satisfied. Even sales staff that had I had not been working with did their best to make sure I was comfortable and happy with my purchase. I would not hesitate in recommending Thomas Nissan, Sergio Martinez, and the rest of the staff to anyone looking to purchase a car. More

Went to two other Nissan dealers after talking to their internet people but when made it to the dealer either someone else who was not well informed about the car I was looking for took over or they offere internet people but when made it to the dealer either someone else who was not well informed about the car I was looking for took over or they offered me a different option. This was not the case with Thomas Nissan. Chris responded to my internet inquiry and told me he had the car I was looking for and was very quick and professional answering my questions. Went to Thomas Nissan with my family that night and bought the car from them. Chris worked with me through the whole process and made the car shopping experience a good one. Sal and the rest of the team are very friendly and professional people. I would definitely recommend Thomas Nissan. RC More

I gave the Rating above because the service and friendliness of the Dealership and it's staff was great. Were were not only told about cars, but we had genuine conversations with the staff there. M friendliness of the Dealership and it's staff was great. Were were not only told about cars, but we had genuine conversations with the staff there. Multiple employees also asked us if we would like anything like Coffee, water, etc. I would recommend the dealership to others. More

Very reliable staff and excellent service. I needed a used car that I could afford and was trustworthy and they picked out the perfect car for me. I am extremely happy with my purchase and would not shop used car that I could afford and was trustworthy and they picked out the perfect car for me. I am extremely happy with my purchase and would not shop anywhere else if I ever needed a car again. Thank you guys for everything! More

The Thomas Nissan Sales Team was great. They went out their way to get the SUV that I wanted. Matt had to drive to Michigan to pick the one I wanted. That's great customer service, going over and beyond their way to get the SUV that I wanted. Matt had to drive to Michigan to pick the one I wanted. That's great customer service, going over and beyond your job duties. Sal Luca has always been a pleasure to work with and makes sure I'm happy with the service I'm recieving. Special thank you to Jose for initially introducing the Nissian Pathfinder to me and following up to see if I was still interested in purchasing the vehicle. This is a top notch dealership and would love to do business with again and again. I would recommend all my friends to visit this dealership especially over the naperville location. Love you guys, Dana Scacco. More

I am writing to make note of the excellent customer service I continue to receive by Service Advisor Nicole Hupp at Thomas Nissan of Joliet during the service appointments related to my 2010 Nissan Alt service I continue to receive by Service Advisor Nicole Hupp at Thomas Nissan of Joliet during the service appointments related to my 2010 Nissan Altima. In our unfortunate environment of poor customer service, it is important to bring credit to individuals truly making a difference in a company. Given the plethora of media-related marketing, let it be known that word-of-mouth remains one of the most important marketing tools, as I communicate with friends and family to call upon Thomas Nissan Service Department for excellent customer service and competitive pricing. Nicole listens to her customers and recommends services based on upcoming Nissan warranty guidelines and my current budget constraints. This is extremely helpful in that I am able to set aside money for my next visit for recommended maintenance if it is not financially possible during a particular oil change visit. Nicole consistently takes initiative by going above and beyond in possessing effective communication skills both in service-related issues and the timeframe required for services to be completed. Nicole handles all of my oil change appointments and service calls and she possesses great efficiency and exudes concern in all my dealings with her. During my most recent visit, I asked her to call my cell phone when my service was completed, as I visited the shopping center across the street to spend time, and she did just that. I headed back across Larkin Avenue and entered the service area where my Altima was washed and ready for me to pay to head home! Rest assured I am quite satisfied with the Service Department at Thomas Nissan of Joliet and also highly recommend the service portion of your dealership to friends and family! I am sincerely thankful to the Nicole Hupp for her professionalism and concern for her customers. I appreciate you taking the time to share this with management in hopes that Nicole Hupp is realized as an asset to your company and therefore recognized and compensated appropriately. Please feel free to contact me should you have any questions. Thank you for the excellent job you are doing – car maintenance is a necessary evil and Nicole Hupp takes the sting out of this portion of car ownership! More

Excellent car buying experience! Chris Barrera was more than willing to go the extra mile with any questions or concerns I had. All staff were very respectable and professional. No sales pressure at all. I than willing to go the extra mile with any questions or concerns I had. All staff were very respectable and professional. No sales pressure at all. If you're looking for a great car for a reasonable price Thomas Nissan in Joliet is the place to go! I would definitely recommend this dealership to anyone who is looking for a used or new car. 5 stars! More

This was my 2nd purchase in 30 days and Matt was my salesman on both purchases. He was extremely helpful and I will definitely be using Thomas Nissan for any future purchases.! salesman on both purchases. He was extremely helpful and I will definitely be using Thomas Nissan for any future purchases.! More

Despite bad news about my Murano in the morning and the fact that it would be too costly to fix, Will and the Thomas team made the experience much better. I hadn't planned to buy a car that day, but it wa fact that it would be too costly to fix, Will and the Thomas team made the experience much better. I hadn't planned to buy a car that day, but it was a great experience. More

I have been thru the process of buying cars many time over the years and I have to say that this was the easiest I have ever had. William was a great sales person and so was the rest of the crew. I will over the years and I have to say that this was the easiest I have ever had. William was a great sales person and so was the rest of the crew. I will be back in a few years to buy again, in the meantime I look forward now to working with the service dept. The warranty they provide is a big selling point as well. I felt relaxed while I was there, Thanks guys you were all great. Frank J Hunt More