Thomas Nissan of Joliet

The dealership was extremely friendly and helpful. The employees attempted to meet all my requirements which helped in making my decision for purchasing a new vehicle. employees attempted to meet all my requirements which helped in making my decision for purchasing a new vehicle. More

EL SERVICIO AL CLIENTE, LA BUSQUEDA DE SOLUCIONES Y OPCIONES QUE TIENE EL CLIENTE PARA LOGRAR UNA MEJOR SATISFACCION, DISPONIBILIDAD DE HORARIOS PARA LOS SERVICIOS Y LA PRONTITUD . OPCIONES QUE TIENE EL CLIENTE PARA LOGRAR UNA MEJOR SATISFACCION, DISPONIBILIDAD DE HORARIOS PARA LOS SERVICIOS Y LA PRONTITUD . More

Purchased a used Camry from Matt Richards. Upon initial phone call to purchase Matt was very helpful and would do business again. Cant wait for my free carwashes.Thanks phone call to purchase Matt was very helpful and would do business again. Cant wait for my free carwashes.Thanks More

I normally have no trust in any car dealership. I was Debating with myself whether or I should buy a car from a dealership. I had really bad experience with card dealership. I was impressed with Thomas N Debating with myself whether or I should buy a car from a dealership. I had really bad experience with card dealership. I was impressed with Thomas Nissan; particularly the car salesperson that dealt with me (I don’t have his name right now). He was not like most car salespeople. He was honest and when he did not know the answer, he told me he did not know and he will check with his superior. Most car salespeople would want you to believe they have answers for everything. Sales manger was great too. And the finance manager was also professional person. The only thing if I have to suggest that needs improvement is that the whole process took too long. Even though it took too long, the entire sales were very accommodative on my concerns; like allowing picking up my son during the waiting time. I thought that was very smart and a key factor for me to buy the car. They allowed me to take the new car to my house to pick up my son since he would have been by himself when my wife was going to work. This decision I believe came from the sales manager. I am currently reviewing the sales with others who would know about car sales and process. However, I was very impressed with entire dealership and would like to thank them for their outstanding service. I will be coming to your service a lot since I have two Nissans now. More

These people and this dealership care about great customer service. They want the customer to be totally satisfied with the experience. EVERYTHING is a breeze. customer service. They want the customer to be totally satisfied with the experience. EVERYTHING is a breeze. More

Al Shalabi, he is so friendly and what a great guy! Al is the guy to go with if you are thinking of purchasing a vehicle. He puts no pressure on the buyer, unlike other dealerships I looked at. Also, I can t the guy to go with if you are thinking of purchasing a vehicle. He puts no pressure on the buyer, unlike other dealerships I looked at. Also, I can tell Al takes pride in his work. I've already recommended this dealership and Al to all of my friends that are looking for their first car.I purchased the '03 Pontiac Grand Am as my first car and I'm so glad Al was the employee I was able to work with! I rated everything 5 out of 5 because I had such a great experience at Thomas Nissan of Joliet. More

Called the dealership to see if a truck we were interested in was still available. William took my phone call and personally looked for the vehicle on both the front and back lots; promptly calling interested in was still available. William took my phone call and personally looked for the vehicle on both the front and back lots; promptly calling me back. He was with us throughout the purchase experience and even set the Bluetooth on the truck for us. Thanks. More

David was awesome! He was not pushy like other car lots. David was friendly and a great help to us buying our first NEW car! Thank you again!!!! David was friendly and a great help to us buying our first NEW car! Thank you again!!!! More

I definitely recommend these guys to everyone,they helpd me get into the car that was right for me,my sales guy Al was amazing! Good job guys thanx....p.s. a very satisfied customer!!!:-) me get into the car that was right for me,my sales guy Al was amazing! Good job guys thanx....p.s. a very satisfied customer!!!:-) More

I had read so many seemingly over-the-top positive reviews of Thomas Nissan that I felt I had to go check it out for myself. So, even though it is not exactly my local dealer (I live in Glendale Heig reviews of Thomas Nissan that I felt I had to go check it out for myself. So, even though it is not exactly my local dealer (I live in Glendale Heights) I drove down there to shop for a new car. I might have been skeptical of some of the reviews, but I am a believer now. I bought a new Altima there and this was easily the best car-shopping experience I have ever had. First, I loved the one-price approach. I got what I thought was a very good price and I didn't have to work for it at all -- it was right on the windshield. My salesman, Ethan Quinn, was very helpful and knowledgeable. I told him what I was looking for and he checked and found exactly the car I wanted on the lot. He then explained the one-price approach and showed me exactly what they were asking for the car. He then brought the car around and walked me through its various features and finally we took it out for a nice test drive. Ethan was very friendly and easy-going and I never felt pressured in any way. I liked the car a lot and said I wanted to buy it. Everyone at the dealership was extremely friendly and helpful. As I waited to speak with the finance manager, both the sales manager and the general manager stopped by to thank me for driving so far to visit their dealership. The general manager, Mike Gors, even sat down with me for a bit to chat while I was waiting and made me feel very welcome. The finance manager (Steve?) was also very friendly and helpful -- he made sure that I understood the terms of the loan and explained every step of the sales transaction, which was driven by an online application they use to manage the paper work. At one point, they lost connection to the internet (which appeared to be due to a problem with their internet service provider). While they worked at trying to get back online to finish the sale, at least three people stopped in to check on the status and everyone kept apologizing for the delay. I kept explaining that I understood that the problem was beyond their control but they apologized anyway and, in the end, threw in some free oil changes "for my trouble" (in addition to some they had already given me as part of a new car buyer's package). Since taking my new car home, I have heard from them two or three times, just checking in to make sure that I am happy with the car, letting me know that they'd be happy to answer any questions or help me out if I should experience any problems. All in all, a first-rate experience. Even though it would be a bit of a hassle taking my car there for service, particularly if I need to drop it off and go to work since I doubt that I'm going to find anyone willing to drive to Joliet to pick me up, I think I'm going to try getting my service done there, anyway -- if their service department is anything like their sales department, it will likely be worth the hassle. More