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Thomas Nissan of Joliet
Joliet, IL
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January 14, 2014
i was actually referred by a friend to ben and ben put me in contact with tim . after the test ride with tim i had pretty much made my mind up that i was buying the car . the staff had me in and out and my o in contact with tim . after the test ride with tim i had pretty much made my mind up that i was buying the car . the staff had me in and out and my overall experience was probably one of the best from any dealership i've bought a vehicle from . it's been a very long time since i've purchased through an actual dealership and if/when myself or anyone in my family is looking to buy a vehicle i will highly recommend thomas nissan !!! More
by m6davmar
Employees Worked With
tim rohe, Ben Rosenberg
January 11, 2014
stay away. its tax season, don't waste your money at this place. they will hang up on you if you call them. they are money hungry twitches, go somewhere else this place. they will hang up on you if you call them. they are money hungry twitches, go somewhere else More
by chrisfosteryt1
Employees Worked With
Jose Barrera
January 10, 2014
This is the first dealer I had entered with title in hand for my 2 year old trade in and my checkbook ready to buy a car on the spot and be turned away... and it happened TWICE! They refused to take my trad for my 2 year old trade in and my checkbook ready to buy a car on the spot and be turned away... and it happened TWICE! They refused to take my trade-in until they had a buyer lined up for it. They promised to call in a couple days and let me know once they had confirmed they had someone to buy it. When I didn't hear back as promised, I called Ben, the sales manager (since my original salesman no longer worked there). Ben told me nothing and I continued to wait a few more days. After a week later they still hadn't contacted me so I call back and talk to Sal this time and AGAIN, they haven't "sold" my trade in yet. When I told them I had trade in offers in writing from other Nissan dealers, they offered me $3000 less than I was quoted by the other dealers (which was the same price three online services said it was worth as a trade in). When I asked if they could do any better, they told me to go to another dealer and "Good Luck!" Mike, the general manager refuses to take phone calls or respond to emails and forces customers to talk to people who can't make decisions or solve any issues. Not only would I not recommend Thomas Nissan, I will go out of my way to steer people VERY clear of them. Their one price guarantee is no better than the other Nissan dealers I spoke to while Thomas clearly wanted to make a LOT of money on my trade-in by lowballing me. If you decide to go to this dealer despite my review, I HIGHLY recommend finding out what your car is worth from online resources like Black Book, True Car, Kelly Blue Book, and Edmonds before you go. I used ALL 4 and they all gave me the same range of value for my trade-in. Despite having all 4 in hand AND having written estimates from the other dealers in the upper part of the range, Thomas was WAY lower. More
by JustJohn72
Employees Worked With
Mike Gors, Sal Luca, Ben Rosenberg
January 08, 2014
Chris was great. The dealership is straightforward in the sales process. Chris went out of his way to make my process a good one. I liked the integrity with which this dealership handles business. the sales process. Chris went out of his way to make my process a good one. I liked the integrity with which this dealership handles business. More
by smdart
Employees Worked With
Chris Barrera
January 08, 2014
My husband and I were at ease when we spent the morning at Thomas. Everyone was very friendly. Not just our sales person Matt but everyone. Things happened in a timely matter which I was concered about sin at Thomas. Everyone was very friendly. Not just our sales person Matt but everyone. Things happened in a timely matter which I was concered about since I had to work that afternoon. Thanks again to Matt for making this a pleasant experience! More
by mclavenna
Employees Worked With
Matt Richards
January 07, 2014
Went in knowing what I wanted to look at (seen online), was immediately helped by the staff and was test driving the car I seen. One hour later had my deal, no hassling, no haggling, got the price I needed was immediately helped by the staff and was test driving the car I seen. One hour later had my deal, no hassling, no haggling, got the price I needed and an extended warranty. Best car buying experience I ever had! Thanks THomas Nissan More
by garciamartin023
Employees Worked With
Jose Barrera
January 04, 2014
Our experience at Thomas was awesome, Product specialist Al Shalabi was the nicest, friendliest and most honest person we have encountered when car shopping. Everyone at Thomas was very friendly, they went Al Shalabi was the nicest, friendliest and most honest person we have encountered when car shopping. Everyone at Thomas was very friendly, they went out of there way to help us! Kudos to Al Shalabi and Thomas! The Statlers More
by 2014bob
Employees Worked With
Al Shalabi
January 03, 2014
My fiance and I had a fantastic experience at Thomas Nissan. The customer service surpasses any other dealership around. We would especially like to thank Kevin Bombeck, Mike Gors, and Ben Rosenberg for Nissan. The customer service surpasses any other dealership around. We would especially like to thank Kevin Bombeck, Mike Gors, and Ben Rosenberg for going out of their way to make our decision that much easier. We love our new 2014 Rogue and look forward to a lasting relationship with Thomas Nissan! More
by tgaver
Employees Worked With
Kevin Bombeck, Mike Gors, Ben Rosenberg
January 02, 2014
EVERYONE AT THOMAS NISSAN WAS GREAT. ESPECIALLY MATT RICHARDS. HE EXPLAINED EVERYTHING TO ME IN LAYMEN TERMS. DAVID WHO DID ALL THE PAPERWORK WAS ALSO GREAT. I COULN'T HAVE ASKED FOR A BETTER PLACE TO RICHARDS. HE EXPLAINED EVERYTHING TO ME IN LAYMEN TERMS. DAVID WHO DID ALL THE PAPERWORK WAS ALSO GREAT. I COULN'T HAVE ASKED FOR A BETTER PLACE TO BUY MY NEW CAR (WHICH I JUST THISK IS FANTASTIC!!!) THANK YOU CAROL More
by cskwarek
Employees Worked With
DAVID - PAPERWORK, Matt Richards
January 01, 2014
On our first visit to the dealership. We were very pleased upon our first visit to Thomas Nissan. Al was very pleasant upon meeting us. He was very personable and went out of his way to make sure I pleased upon our first visit to Thomas Nissan. Al was very pleasant upon meeting us. He was very personable and went out of his way to make sure I got the car of my dreams! Although they didn't have the car I wanted at their dealership Ben was another pleasant gentleman that called another dealer to inquire if they had the car that I requested. Ben also mentioned how difficult it may be as dealerships don't like to give up new cars. But they did it! Words cannot express my joy!! The thing that really impressed me with Al was he was not pushy! He did not try to sell me a different car. Al was with us every step of the way! I will definitely recommend Thomas Nissan!!! Thanks guys! Al a raise! :) Warmest Regards, Juanita and Harold Tyler More
by ladynita
Employees Worked With
Al Shalabi
