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Thomas Nissan of Joliet
Joliet, IL
1,112 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 15, 2014
Everyone was very friendly upon arrival. Kevin was very informative about vehicles and offered his own experiences with his nissan. The car we were test driving was brought out quickly. We test drove it a informative about vehicles and offered his own experiences with his nissan. The car we were test driving was brought out quickly. We test drove it and had numbers ran. Kevin had a great personality and was easy to talk to. We then moved over to Steve for the paperwork aspect. He was friendly and helpful as well. All in all, it was a smooth day, the prices were all very good, for the trade in and new vehicle. Would definitely recommend this location to anyone. More
by donthebean
Employees Worked With
Steve Gramera, Kevin Bombeck, Mike Gors
January 15, 2014
I have given this review because i feel that people who work in this dealership are very passionate and honestly with everything they told me. I believe they did not misrepresent or lie about what warranty work in this dealership are very passionate and honestly with everything they told me. I believe they did not misrepresent or lie about what warranty benefits, service and expected performance of the vehicle is going to be. I'm a very satisfied customer and kudos to AL Shalabi, the gentleman who helped me.And i may be going to get another vehicle from them soon. More
by dubem
Employees Worked With
Al Shalabi
January 14, 2014
This was the best car-buying experience I've ever had! Matt Richards was the nicest salesman and went above and beyond his job duties to make me 100% happy. Matt actually drove all the way to Ohio an had! Matt Richards was the nicest salesman and went above and beyond his job duties to make me 100% happy. Matt actually drove all the way to Ohio and back (400 miles round trip) to get me the truck I wanted! I will send everyone I know that needs a vehicle to Thomas Nissan. Their no hassle pricing, no pressure to buy, and life time warranty can't be beat! Thanks Matt! More
by Brianpaige1967
Employees Worked With
Matt Richards
January 14, 2014
Excellent service! Very attentive and Sandra and Sal helped me find the perfect car. for a first time car buyer, my expierence was very good! Very friendly and knowledgeable staff. helped me find the perfect car. for a first time car buyer, my expierence was very good! Very friendly and knowledgeable staff. More
by Maritzalemus
Employees Worked With
Sandra Avery, Mike Gors
January 14, 2014
BEST car buying experience EVER! No haggle, friendly, honest and to the point. They deliver what they advertise. We would recommend and will be back. honest and to the point. They deliver what they advertise. We would recommend and will be back. More
by rum4001
Employees Worked With
Matt Richards
January 14, 2014
i was actually referred by a friend to ben and ben put me in contact with tim . after the test ride with tim i had pretty much made my mind up that i was buying the car . the staff had me in and out and my o in contact with tim . after the test ride with tim i had pretty much made my mind up that i was buying the car . the staff had me in and out and my overall experience was probably one of the best from any dealership i've bought a vehicle from . it's been a very long time since i've purchased through an actual dealership and if/when myself or anyone in my family is looking to buy a vehicle i will highly recommend thomas nissan !!! More
by m6davmar
Employees Worked With
tim rohe, Ben Rosenberg
January 11, 2014
stay away. its tax season, don't waste your money at this place. they will hang up on you if you call them. they are money hungry twitches, go somewhere else this place. they will hang up on you if you call them. they are money hungry twitches, go somewhere else More
by chrisfosteryt1
Employees Worked With
Jose Barrera
January 10, 2014
This is the first dealer I had entered with title in hand for my 2 year old trade in and my checkbook ready to buy a car on the spot and be turned away... and it happened TWICE! They refused to take my trad for my 2 year old trade in and my checkbook ready to buy a car on the spot and be turned away... and it happened TWICE! They refused to take my trade-in until they had a buyer lined up for it. They promised to call in a couple days and let me know once they had confirmed they had someone to buy it. When I didn't hear back as promised, I called Ben, the sales manager (since my original salesman no longer worked there). Ben told me nothing and I continued to wait a few more days. After a week later they still hadn't contacted me so I call back and talk to Sal this time and AGAIN, they haven't "sold" my trade in yet. When I told them I had trade in offers in writing from other Nissan dealers, they offered me $3000 less than I was quoted by the other dealers (which was the same price three online services said it was worth as a trade in). When I asked if they could do any better, they told me to go to another dealer and "Good Luck!" Mike, the general manager refuses to take phone calls or respond to emails and forces customers to talk to people who can't make decisions or solve any issues. Not only would I not recommend Thomas Nissan, I will go out of my way to steer people VERY clear of them. Their one price guarantee is no better than the other Nissan dealers I spoke to while Thomas clearly wanted to make a LOT of money on my trade-in by lowballing me. If you decide to go to this dealer despite my review, I HIGHLY recommend finding out what your car is worth from online resources like Black Book, True Car, Kelly Blue Book, and Edmonds before you go. I used ALL 4 and they all gave me the same range of value for my trade-in. Despite having all 4 in hand AND having written estimates from the other dealers in the upper part of the range, Thomas was WAY lower. More
by JustJohn72
Employees Worked With
Mike Gors, Sal Luca, Ben Rosenberg
January 08, 2014
My husband and I were at ease when we spent the morning at Thomas. Everyone was very friendly. Not just our sales person Matt but everyone. Things happened in a timely matter which I was concered about sin at Thomas. Everyone was very friendly. Not just our sales person Matt but everyone. Things happened in a timely matter which I was concered about since I had to work that afternoon. Thanks again to Matt for making this a pleasant experience! More
by mclavenna
Employees Worked With
Matt Richards
January 08, 2014
Chris was great. The dealership is straightforward in the sales process. Chris went out of his way to make my process a good one. I liked the integrity with which this dealership handles business. the sales process. Chris went out of his way to make my process a good one. I liked the integrity with which this dealership handles business. More
by smdart
Employees Worked With
Chris Barrera
