Thomas Nissan of Joliet

Prior to arriving at Thomas Nissan to purchase our Frontier, my husband and I had driven 40 miles to an appointment with another dealership about a Frontier we saw online. The agent who made the appoi Frontier, my husband and I had driven 40 miles to an appointment with another dealership about a Frontier we saw online. The agent who made the appointment never showed, and we spent an hour waiting for the manager to find the vehicle we wanted only to learn they had sold it the previous day (even before that agent contacted us for the appt.!). Furious and disenchanted, my husband and I were on our way home when my husband noticed Thomas Nissan and wanted to drop in. We did not have much time (having wasted the morning at another dealership), because we had show tickets for the afternoon. I was so upset by what occurred at the previous dealership that, initially, I did not even leave my car to go in with my husband. After several minutes, my husband returned with a smile and asked be to go into the dealership. Wayne Baker greeted me warmly as he took us out to look at a vehicle. Considering it was a horribly cold and snowy Midwest day, Wayne made sure the car was heated and we were comfortable. He was very pleasant and knowledgeable, explaining the vehicle and the Thomas Nissan price guarantee. At no point did we feel as if he was trying just to sell a car. When my husband asked about the newer model Frontiers, Wayne offered to show us the two he had, again without being pushy or pressuring. While we initially wanted to purchase an older vehicle, when Wayne explained the benefits of the newer model and gave us the price, we began to consider the new Frontier. When we began to talk price, again Wayne was not pushy but helpful. Since we were in quite a hurry to make our show, he was sure to not waste our time and gave us his best price. Having spent the previous week researching online (Edmunds, KBB.com), we really felt that the price he quoted was more than fair for what we were getting. We had only 20 minutes left, so Wayne told us he could hold the car until the next day. Later that evening on our way home from the show, I called Wayne to see whether it would be possible to stop by and finish our purchase. Even though we would not arrive at the dealership until 20min. before they closed on Saturday, he told us not to rush (there was a bad snow storm), and that he would have everything ready when we arrived. Sure enough, when we finally made it in through the snow, Wayne and the entire team at Thomas Nissan made the car buying process seamless and efficient. Wayne even had a small piggy bank to give our son. Wayne Baker and everyone who we had contact with that day (and evening) made the purchase of our new Nissan Frontier the best car-buying experience we have ever had. I would not hesitate to recommend this highly professional dealership to anyone and would definitely come back in the future. More

Matt Richards was really everything you would want a car salesman to be - knowledgeable, patient, and good-natured. He asked good questions, he listened to the answers, and he knew when to offer more info salesman to be - knowledgeable, patient, and good-natured. He asked good questions, he listened to the answers, and he knew when to offer more information. Thank you! More

Our sales person Chris was very knowledgeable with my Nissan Frontier. He showed me all the bells and whistles with my new truck. He was not only very informed, but was also very friendly, I felt right a Nissan Frontier. He showed me all the bells and whistles with my new truck. He was not only very informed, but was also very friendly, I felt right at home. Customer service was his specialty. I look forward to coming back for any of my future Nissan vehicle purchases with Chris. Overall I am extremely satisfied with my new Nissan Frontier sales experience. Thanks again and GOD bless. Eddie Vargas More

I was recommended by two friends,whom I work with. I would definitely agree with them, that the experience was outstanding. They do relate to our needs as customers and relationships are built at Thomas would definitely agree with them, that the experience was outstanding. They do relate to our needs as customers and relationships are built at Thomas Nissan. I have referred and will continue to tell my friends and family. Thank you Al for taking your time,finding the best model for my needs and showing me all the new gadgets in my 2013 Nissan Rogue Limited Edition. More

Matt was a great person to work with. Took time to explain things. Was very polite and knowledgeable. Would refer anyone to buy a car from you. After sale Matt took the time to explain the vehicle and explain things. Was very polite and knowledgeable. Would refer anyone to buy a car from you. After sale Matt took the time to explain the vehicle and the things in it. More

I gave the above score because this is the second time i buy a car from Jose and he has always been very helpful and makes the buying experience great. i have recommend Jose and this dealer to friends and f buy a car from Jose and he has always been very helpful and makes the buying experience great. i have recommend Jose and this dealer to friends and family because of the great experience i have had with Jose and Nissan. keep up the great work Jose/Nissan More

Sandra was very helpful from the very beginning of our visit and after describing what we were looking for, she took us to the perfect car! She made the experience as quick and easy as possible and even visit and after describing what we were looking for, she took us to the perfect car! She made the experience as quick and easy as possible and even came in on her day off to make sure that all of our paperwork was done correctly. We got in and out and I will definitely return there to buy my next car. My husband is even wanting to trade in his car now and buy a new one from them. They were great!!! More

Very pleased with the customer service, also very pleased with the way I was attended. I liked how the explained everything in great detail where I was able to understanding evrything he was saying without g with the way I was attended. I liked how the explained everything in great detail where I was able to understanding evrything he was saying without getting confused. Really recommend this dealership More

Buying a car is very stressful, but they made me feel very comfortable. I'd never go to another dealership again, because of the prices,warrantees, and staff. very comfortable. I'd never go to another dealership again, because of the prices,warrantees, and staff. More

I looked at A LOT of car dealerships and they really did have a great model. The no haggle was great. I truly bought a great car and a great price. Kevin was great. I would recommend them to anyone. have a great model. The no haggle was great. I truly bought a great car and a great price. Kevin was great. I would recommend them to anyone. More