Thomas Nissan of Joliet

My wife after 20 years of driving her Ford Explorer finally starting talking about giving up ole Betsy. The Explorer was purchased on the same day that she adopted her daughter so it was the same age. finally starting talking about giving up ole Betsy. The Explorer was purchased on the same day that she adopted her daughter so it was the same age. My wife and I got married 7 years ago and since then I have tried to get her to give up her car for something nicer. She just said no and I love my car and I am going to keep it until it dies on the side of the road. The car had 230000 miles and still ran fine. We didn't have any problems with the car and it was a pleasure to drive. Back in 2013 I needed to buy a car for my Step Daughter Amanda. She and I set out to ( see ) what we could afford and what kind of car she wanted. Since I bought my Honda and loved it, We started at the Joliet Honda dealership and looked at a Civic, from there we looked at Ford, then we went to Thomas Nissan and met Sergio Martinez. She fell in love with a Sentra and My wife and I came back with Amanda and bought the car. The Team there was great and I felt that they understood Customer Service and made us feel very appreciated and welcome. I told Mike Gor that I would be back to buy my next car from him. That they had won me over and I would be coming back. In the first week of Febuary I started doing research on a new Nissan Rouge for my wife. Once I heard her say that she thought it was about time to get rid of " Betsy" I jumped at the chance. I looked at Ford just so I could tell her that I did and then went to see my firiends at Thomas Nissan. When I got there I was met by Wayne Baker who I explained I was on a fact finding mission. I had an Idea that since she had driven the Explorer for so long going to a car might not be something that she would be happy with. Wayne and I talked at some length about how attached she was to her Explorer and that I needed to coax her into this and let her pick it out. I just needed to make sure that I was there guiding her. This car was not about me it was all about her. When the day came to take her to Thomas she was starting to tear up and started to talk about Betsy and giving her up was a very hard thing to do. I brought her in the the dealership and found Wayne and Mike Gor right away. Wayne spent a little bit of time talking to my wife and made a great connection with my family. The whole time that we were discussing the Rouge she still was not excited about the prospects of giving up her car. But once she starting the test drive she was quickly won over. I have been in retail for nearly my whole life, I have been trained by the best of Customer Service. I have also be taught that if you can move your staff to delighting your Customer you will win them over and spend more money in your business. I was Trained to change the attutude of your staff to think of your customer as a Guest and you will achieve this quickly. Not sure if that was your intention or Direction Mike Gor and his staff have achieved that with my family.I have bought two cars so far and will by my future cars from you. More

Reasonable prices, exceptional, friendly service. Sergio was so nice and very knowledgeable. He even delivered my floor mats to my job when they didn't have them in stock the day I was in! I felt totally at was so nice and very knowledgeable. He even delivered my floor mats to my job when they didn't have them in stock the day I was in! I felt totally at ease here, which is so refreshing! Buying a car is a big deal, but the staff here made it as quick and easy as possible. They offered me a great deal on my trade-in and did everything they could to get me in the car I really wanted. When the time comes, they will DEFINITELY get my business again! More

Tim Rohe was very professional, helpful, and was knowledgable about Nissan vehicles and their features. Tim worked with us on selecting the vehicle we wanted and explored our options. The purchase o knowledgable about Nissan vehicles and their features. Tim worked with us on selecting the vehicle we wanted and explored our options. The purchase of our 2014 Nissan Versa Note was a pleasent experience, we would recommend Thomas Nissan to anyone and refer everyone to our salesman, Tim. Thank You for making our car buying experience a joy! More

Matt was extremely educated and very helpful. there was no hassle and price was great. Everyone was very friendly. Everything went very smooth. That is very important for customer service. I am very happy no hassle and price was great. Everyone was very friendly. Everything went very smooth. That is very important for customer service. I am very happy with my purchase. I love the Nissan Rogue. More

Great dealership. Huge selection. Nice and friendly salesman. Clean and professional. One price system rocks. No going back and forth with the price. No headache, no pressure, no nonsense. I was able salesman. Clean and professional. One price system rocks. No going back and forth with the price. No headache, no pressure, no nonsense. I was able to pick out a car, take it out for test ride and close a deal within 90 min. Plus you get a lifetime warranty! It was the first time I actually enjoyed a car purchase. I highly recommend this dealership to everyone. More

SERVICE A PLUS--FRIENDLEY,EFFICIENT, PROFESSIONAL--IT WAS A" WOW"--COULD NOT ENOUGH TO MAKE SURE YOU WERE SATISFIED. MIKE TOOK THE TIME TO COME AND INTRODUCE HIMSELF AND RECOMMENDING NEW LICENSE PLATE HOLDE A" WOW"--COULD NOT ENOUGH TO MAKE SURE YOU WERE SATISFIED. MIKE TOOK THE TIME TO COME AND INTRODUCE HIMSELF AND RECOMMENDING NEW LICENSE PLATE HOLDERS ADVERISING "THOMAS NISSAN"--WHICH WAS A GREAT PLEASURE TO ADVERTISE A DEALER THAT DELIVERS WHAT THEY PREACH "SATISFACTION ALWAYS" More

Our experience was outstanding! Kevin Bombeck was very knowledgeable about the vehicle we were purchasing. He was very attentive and answered all questions that we had. He was very professional and made knowledgeable about the vehicle we were purchasing. He was very attentive and answered all questions that we had. He was very professional and made our experience very smooth and I have to say that this was the easiest and most peasant experience that we ever had when purchasing a vehicle! We will definitely go back when purchasing another vehicle! More

I bought Nissan Altima SV New 2014 from Thomas auto group in Joliet. I like the idea of fixed price (no bargaining) and commission free sale which has direct effects on buyers. Such as 1. sales people do not in Joliet. I like the idea of fixed price (no bargaining) and commission free sale which has direct effects on buyers. Such as 1. sales people do not pressurize you. 2. They don't play game with you (fishy&pushy). 3. They don't try to sell you stupid warranty & Protection plans. 4. They respect your decision whether you buy or you walk out. I spent two days to get the best deal. I Visited Thomas, Bilkay & Gerald Nissan. And finally came back to Thomas for three main reasons. The honesty of their employees, 2. The lowest price for fully loaded car (Bilkay & Gerald failed to match), and 3. Trade in value for my car (Bilkay & Gerald couldn't match). I definitely recommend Thomas to my friend and everyone. And thanks to Chris for providing the best customer care with the awesome deal. More

i had an overall great experience. my sales guy matt richards explained everything to me and helped me purchase my new vehicle. everyone at the dealership was helpful and very friendly would definitely richards explained everything to me and helped me purchase my new vehicle. everyone at the dealership was helpful and very friendly would definitely recommend thomas nissan to my friends. More

My wife and I were looking for a new Pathfinder and ended up at Thomas NIssan. This is the only dealership that actually told us that they price they advertised online was the price they would sell the car. up at Thomas NIssan. This is the only dealership that actually told us that they price they advertised online was the price they would sell the car. We worked with several other dealers and it was very much a bait and switch. Extremely satisfied with their business model. On a personal side, we worked with Ben and Tim. Both were very consultative with us and seemed very concerned with what is that we actually wanted/needed rather than collecting "ammo" to use during a sales negotiation. I guess because they do the no-hassle pricing and commission free model that they actually get to behave like nice, respectable human beings. I whole-heartedly recommend them our friends. More