Thomas Nissan of Joliet

Experience Al is a overall great salesman! He was such a pleasure to work with. Thomas definitely made it very easy and comfortable, no hassle what so ever I Al is a overall great salesman! He was such a pleasure to work with. Thomas definitely made it very easy and comfortable, no hassle what so ever I will definitely refer people to Thomas Nissan. Thank you for the great experience. More

THE JOYS OF BUYING A NEW CAR THIS WAS ONE OF THE EASIEST TIMES I HAVE EVER PURCHASED A CAR. I CANNOT SAY ENOUGH ABOUT OUR SALESMAN JERMAINE. HE WAS WONDERFUL AND SO UNDERSTANDING. THIS WAS ONE OF THE EASIEST TIMES I HAVE EVER PURCHASED A CAR. I CANNOT SAY ENOUGH ABOUT OUR SALESMAN JERMAINE. HE WAS WONDERFUL AND SO UNDERSTANDING. THEY SHOWED US WHAT WE NEEDED AND ONE PRICE AND OUT THE DOOR. I LOVE MY NEW ALTIMA NISSAN. I WILL RECOMMEND YOU TO MY FAMILY AND FRIENDS. THANKS FOR ALL YOUR HELP More

Easy process. Everything about the process was easy and not stressful. Big Al was great and made the process a breeze. I will be sending family friends to this de Everything about the process was easy and not stressful. Big Al was great and made the process a breeze. I will be sending family friends to this dealership. More

great car deal Had a great experience with mo. Very good salesman. Definitely would go back. And steve in finance got us a great deal. This was the best car buying Had a great experience with mo. Very good salesman. Definitely would go back. And steve in finance got us a great deal. This was the best car buying experience I have had. More

Great Experience The only issue I have is the letter of thank you. I realize it is probably a form letter but my husband not once stepped foot into the dealership but The only issue I have is the letter of thank you. I realize it is probably a form letter but my husband not once stepped foot into the dealership but yet it was thanking him for doing business with you. It was the kids and I that took the time looking at cars, taking them for test drives, doing the deal and waiting for all the paperwork to go thru. It's kind of a slap in the face when the correct person isn't even being thanked. THIS IS NO REFLECTION ON HOW MO DEALT WITH ME! HE WAS GREAT AND THE REASON I BOUGHT A CAR FROM THERE. I think in the future it would be a great benefit to actually thank the person who actually bought the car. More

Great experience!! Everyone was very polite. Very simple process... no negotiating but that is easy when the price is right and there weren't any misc. fees tacked on. I Everyone was very polite. Very simple process... no negotiating but that is easy when the price is right and there weren't any misc. fees tacked on. If I had one complaint is the process did take quite awhile, however the place was very busy for a Monday afternoon. That said, this is nothing that would affect my decision to buy here in the future. More

Great Al Shalabi met my every expectation as a honest salesman who help me feel quit at ease in purchasing my new 2014 Rogue and 2014 Sentra I would never Al Shalabi met my every expectation as a honest salesman who help me feel quit at ease in purchasing my new 2014 Rogue and 2014 Sentra I would never thank twice about sending more customer to him. More

Outstanding Service Provided No other dealership in the chicagoland could help me.. Thomas Nissan sent me home in a brand new Altima. Very happy with my purchase. Jimmy did a grea No other dealership in the chicagoland could help me.. Thomas Nissan sent me home in a brand new Altima. Very happy with my purchase. Jimmy did a great job. More

Thomas Nissan Alan C met my every expectation as a knowledgeable and honest salesman who help me feel quit at ease in purchasing my new 2014 Rogue!!! Alan C met my every expectation as a knowledgeable and honest salesman who help me feel quit at ease in purchasing my new 2014 Rogue!!! More

Dont go for your Car Maintenance here!!!!! I had scheduled a Oil Change with them on 07/11 using their website and unfortunately I was late by 15 mins. The guy at the service desk was the most I had scheduled a Oil Change with them on 07/11 using their website and unfortunately I was late by 15 mins. The guy at the service desk was the most unpleasant guy you would ever want to have. I waited there for at least 15-20 mins for him to kind of ask me for what I was there for and this Lord never bothered to ask. Then I asked him if there was someone to help me out to which he responded he will will be there in a second and his second came after another 15 mins..God is this what you call Customer Service. Upon checking his system he bluntly lied he has no appointment for me , wherein I showed him the mail response I had received from Thomas Nissan confirming my appointment. He very rudely told me I am late and I can't take you. Hello you are a Nissan Dealer and you offer Express Service and needs no Appointment. I told him I drove 30 miles to come to you and I just need Oil Service, he rudely said..see I told you 3 times don't you get it. Wow you need some lessons dude in Customer Service!! Guys at Thomas Nissan..do you think I will ever come again to have my vehicle serviced. Sad but true..Service guy needs some good lessons in Customer Service from your Sales who are your gems. Also if you cannot offer Express Service don't even list it as your service. More