Thomas Nissan of Joliet

Great experience!! Everyone was very polite. Very simple process... no negotiating but that is easy when the price is right and there weren't any misc. fees tacked on. I Everyone was very polite. Very simple process... no negotiating but that is easy when the price is right and there weren't any misc. fees tacked on. If I had one complaint is the process did take quite awhile, however the place was very busy for a Monday afternoon. That said, this is nothing that would affect my decision to buy here in the future. More

Great Al Shalabi met my every expectation as a honest salesman who help me feel quit at ease in purchasing my new 2014 Rogue and 2014 Sentra I would never Al Shalabi met my every expectation as a honest salesman who help me feel quit at ease in purchasing my new 2014 Rogue and 2014 Sentra I would never thank twice about sending more customer to him. More

Outstanding Service Provided No other dealership in the chicagoland could help me.. Thomas Nissan sent me home in a brand new Altima. Very happy with my purchase. Jimmy did a grea No other dealership in the chicagoland could help me.. Thomas Nissan sent me home in a brand new Altima. Very happy with my purchase. Jimmy did a great job. More

Thomas Nissan Alan C met my every expectation as a knowledgeable and honest salesman who help me feel quit at ease in purchasing my new 2014 Rogue!!! Alan C met my every expectation as a knowledgeable and honest salesman who help me feel quit at ease in purchasing my new 2014 Rogue!!! More

Dont go for your Car Maintenance here!!!!! I had scheduled a Oil Change with them on 07/11 using their website and unfortunately I was late by 15 mins. The guy at the service desk was the most I had scheduled a Oil Change with them on 07/11 using their website and unfortunately I was late by 15 mins. The guy at the service desk was the most unpleasant guy you would ever want to have. I waited there for at least 15-20 mins for him to kind of ask me for what I was there for and this Lord never bothered to ask. Then I asked him if there was someone to help me out to which he responded he will will be there in a second and his second came after another 15 mins..God is this what you call Customer Service. Upon checking his system he bluntly lied he has no appointment for me , wherein I showed him the mail response I had received from Thomas Nissan confirming my appointment. He very rudely told me I am late and I can't take you. Hello you are a Nissan Dealer and you offer Express Service and needs no Appointment. I told him I drove 30 miles to come to you and I just need Oil Service, he rudely said..see I told you 3 times don't you get it. Wow you need some lessons dude in Customer Service!! Guys at Thomas Nissan..do you think I will ever come again to have my vehicle serviced. Sad but true..Service guy needs some good lessons in Customer Service from your Sales who are your gems. Also if you cannot offer Express Service don't even list it as your service. More

Caring and friendly salesmen We just bought our 3rd car from this dealership and again the experience was a pleasant one. We can always depend on Al Shalbi to help us, he understa We just bought our 3rd car from this dealership and again the experience was a pleasant one. We can always depend on Al Shalbi to help us, he understands our wants and needs and works to satisfy them.I love the friendly atmosphere, seems like everyone has a smile on and ready to help and very sincere.I have recommended this dealership and will continue to.Thanks Al for helping us your the best! More

Just came in for routine maintenance. I just stopped in for routine maintenance and left with a new upgraded model of the same car I was driving. The staff was friendly as usual and Jose h I just stopped in for routine maintenance and left with a new upgraded model of the same car I was driving. The staff was friendly as usual and Jose helped me like he has in the past. More

You've Come a Long Way Baby! My husband and I recently purchased a Rogue and Sentra in a very stress free environment! Never thought I would ever say that about car buying. Tho My husband and I recently purchased a Rogue and Sentra in a very stress free environment! Never thought I would ever say that about car buying. Thomas Nissan has changed dramatically from days gone by. Our salesmen, Al and Sergio where very knowledgeable about the vehicle(s) and a pleasure to work with. Thank you Ben for trusting we would return the next day to complete the paperwork- had to get to the fireworks. And Jim in finance you "tower" above all and made the finances very simple. You gentlemen have set the bar very high and I anticipate the same experience when I have my cars serviced. P.S to. Al - When I 'm using my camera's I think of you :) More

Had not planned to buy a vehicle this particular day. I had a list of dealerships to visit, from the internet, friends, family etc. came to the conclusion, that if I was going to make a purchase, the d I had a list of dealerships to visit, from the internet, friends, family etc. came to the conclusion, that if I was going to make a purchase, the dealership should be close to my home. I've always enjoyed shopping in Joliet, and on many occasions I've "eye-balled" Thomas Nissan/Toyota. I have been in the market for either for sometime. What started out as just an afternoon ride with my mom and dad, there was a particular Nissan Altima that I found on the website, and decided to go check it out. Not able to locate it, I shopped around the lot, and to my surprise, found what I really love,,, a 2011 Toyota Camry. Super black, 4 cylinder, super low mileage,,, BEAUTIFUL!!!! Not a whole lot of time wasted, Approved and out!!! As for my salesman, Al Shalabi, you're the bomb, wonderful guy :} P.S Al, what is the name of the cologne you were wearing ???? loved it !! Stay sharp dude!! More

Review I love how you don't have to go back and forth with price! The guy that helped me was great and very informative! I don't have to refer to the manual! I love how you don't have to go back and forth with price! The guy that helped me was great and very informative! I don't have to refer to the manual! Lol More