Thomas Nissan of Joliet

Run by xxxxbags Public beware. This is not a very well ran dealership. Highly disorganized. They play the bait-and-switch. They will advertise a good deal on a ca Public beware. This is not a very well ran dealership. Highly disorganized. They play the bait-and-switch. They will advertise a good deal on a car on autotrader and their website, you will call them to see if it is available and they will say yes, come on in. Then they will call you to see if you are coming in to check out the car around the time you told them you are coming. Then once you arrive at the dealership the car is not there and frankly does not exist. They will give you some bs story on how the car was auctioned a few days ago, but we have a lot of other great cars and offer financing. Lets make a deal! We will give you better on your trade-in than anyone else. Do not waste your time with these jokers. I am sure is this Thomas Auto Group location is run just like all the others. Public beware. More

Great experience Virgilie was a great seller answered all question that we asked and the finance guys was passionate and trying to stay in the range of payment Virgilie was a great seller answered all question that we asked and the finance guys was passionate and trying to stay in the range of payment More

Excellent Customer Service. You will never be pressured or bullied into buying something you don't want or need. Sergio was amazing, but I am sure, no matter who greets you, they You will never be pressured or bullied into buying something you don't want or need. Sergio was amazing, but I am sure, no matter who greets you, they will make sure you feel right at home. Oh, and the coffee is awesome! The only person that wasn't pleasant was the person doing the final paperwork he was a crab. More

Amazing and quality They helped me get my very first car without any issues. My experience was absolutely amazing. I will recommend this place to everyone. I'm so thankfu They helped me get my very first car without any issues. My experience was absolutely amazing. I will recommend this place to everyone. I'm so thankful for this dealership. More

Quick and Easy Process We originally were just browsing for cars and ended up buying a car that same day. Very smooth and quick process. Virgilie was extremely helpful and We originally were just browsing for cars and ended up buying a car that same day. Very smooth and quick process. Virgilie was extremely helpful and we could not believe that how fast the process was. Would definitely recommend Virgilie and the dealership. More

Had a very good experence. My wife and I we're having problems with our Nissan Altima and took it to Thomas Nissan to help evaluate. I called ahead to make sure they could look My wife and I we're having problems with our Nissan Altima and took it to Thomas Nissan to help evaluate. I called ahead to make sure they could look at it and was told they were busy but would get me in. The minute we arrived we we're let in to the garage and a service rep was there to sign us in. They were very helpful and immeaditly started the process of handeling our situation. Our car was tested and found to have a minor problem that I stated I could fix myself. No charge for diognostisc and they even replaced the batteries in our remotes just in case, for free. Whole process took about an hour. This to me, was excellent customer service. That is why I will go back and why I will refer my friends or anyone to go there. Just really friendly people. Thank you Connie and Ken. More

No Hassle and they truly work for YOU I have gone through the whole "car buying" process in the past. However this dealership by far surpasses all my expectations. From the sales rep to th I have gone through the whole "car buying" process in the past. However this dealership by far surpasses all my expectations. From the sales rep to the finance manager, they worked their tails off to help me get the car I wanted. They also offered alternative options when it seemed the car I wanted was too out of reach but somehow they found a way to make it right and get me the deal to make sure I get my car. They have gained my business in the future and I will refer anyone I know in the market for a car to them. More