Thomas Nissan of Joliet

Bad service and no one cares I bought my car from them. They told me at the last minute they would only have one key for me, even though they are a Nissan dealership selling me a I bought my car from them. They told me at the last minute they would only have one key for me, even though they are a Nissan dealership selling me a Nissan. That's just plain cheap and bad customer service. So a little over a year later I purchased an OEM remote and key blank. I went in to inquire about a couple things for my car of which programming the key was one. I was told it would take 30 minutes or less and would cost $65. No appointment needed because it was a short process. I go in to have it programmed and they tell me it could be up to an hour. They were backed up. I was annoyed but I understood. I am in customer service too and I know how it is. So I waited over an hour and a half. During that time, another person who had an appointment for recall work woke up from napping and saw the time. He had been there over two and a half hours. He inquired. His car hadn't been touched. Was told only one tech could do the recall work. He had an appointment mind you. So he left very annoyed without his work being done. I left at two hours. My car hadn't been touched either. I have called and left messages for the Service Manager. No calls back. I emailed a complaint to their website. Nothing. They clearly do not care at all about their customers in any meaningful way. I will never do business with them again. AND,,,I found a local locksmith to program my key. Took less than five minutes and it was cheaper than the dealer. Works great. No reason I will ever go back to Thomas Nissan and I will not even consider Thomas Toyota (soon to be Toyota of Romeoville). Don't care about customers...no problem. Lots of dealers to choose from. More

Excellent service, good people, 5 stars* Thank You Virgilie what can I say, I am satisfied with the excellent service they provided, I want to thank Virgilie and the rest of the team for the very good help in what can I say, I am satisfied with the excellent service they provided, I want to thank Virgilie and the rest of the team for the very good help in the purchase of my vehicle, I would buy again and would definitely recommend them to friends and relatives,, Thank You guys, I like my car a lot' :) More

Average sales experience, below average financing/service The salesman and sales manager asked a reasonable price for the vehicle I was interested in, but the finance manager slipped in an additional warranty The salesman and sales manager asked a reasonable price for the vehicle I was interested in, but the finance manager slipped in an additional warranty (which I would have paid for anyway, but he was senaky). Then when I brought the car in for service for a leaky rear tire, the technician couldn't find the leak, and filled the tire with air and wanted me to take the car back home and "hope" the tire didn't leak again (this was the same thing that happened when we took the vehicle for a test drive, so the dealer was probably quite aware that the leak existed). I had to insist that the technician take the tire off the wheel, and when he did he found (and patched) the leak. I had the technician do an oil change at the same visit, and the service manager wanted to charge me, even though the first oil change is supposed to be free. I eventually got the oil change for free, but I wasted several hours with the tire service and oil change, leaving a poor impression with me. More

My experience was great Ive given them this rating because they made sure i had good car. They gave me a great car for what i traded in for it. Ive given them this rating because they made sure i had good car. They gave me a great car for what i traded in for it. More

got more than I expected I have in the past gone to about 9 or 12 dealers in the past when looking for a car, my niece recommend this dealership and I went in just to take a l I have in the past gone to about 9 or 12 dealers in the past when looking for a car, my niece recommend this dealership and I went in just to take a look wasn't really expected to buy was already in a car note but 6/1/17 came home with a new car and loving Tammy Thomas was wonderful helped me out with all my questions and gave me space think it over and call my husband several times and the finance team (Dimitri) is definitely a miracle worker the whole staff was great pleasant and friendly everyone said hello. I usually have buyers remorse not this time just enjoying my car Thanks! More

Run by xxxxbags Public beware. This is not a very well ran dealership. Highly disorganized. They play the bait-and-switch. They will advertise a good deal on a ca Public beware. This is not a very well ran dealership. Highly disorganized. They play the bait-and-switch. They will advertise a good deal on a car on autotrader and their website, you will call them to see if it is available and they will say yes, come on in. Then they will call you to see if you are coming in to check out the car around the time you told them you are coming. Then once you arrive at the dealership the car is not there and frankly does not exist. They will give you some bs story on how the car was auctioned a few days ago, but we have a lot of other great cars and offer financing. Lets make a deal! We will give you better on your trade-in than anyone else. Do not waste your time with these jokers. I am sure is this Thomas Auto Group location is run just like all the others. Public beware. More

Great experience Virgilie was a great seller answered all question that we asked and the finance guys was passionate and trying to stay in the range of payment Virgilie was a great seller answered all question that we asked and the finance guys was passionate and trying to stay in the range of payment More

Excellent Customer Service. You will never be pressured or bullied into buying something you don't want or need. Sergio was amazing, but I am sure, no matter who greets you, they You will never be pressured or bullied into buying something you don't want or need. Sergio was amazing, but I am sure, no matter who greets you, they will make sure you feel right at home. Oh, and the coffee is awesome! The only person that wasn't pleasant was the person doing the final paperwork he was a crab. More

Amazing and quality They helped me get my very first car without any issues. My experience was absolutely amazing. I will recommend this place to everyone. I'm so thankfu They helped me get my very first car without any issues. My experience was absolutely amazing. I will recommend this place to everyone. I'm so thankful for this dealership. More

Quick and Easy Process We originally were just browsing for cars and ended up buying a car that same day. Very smooth and quick process. Virgilie was extremely helpful and We originally were just browsing for cars and ended up buying a car that same day. Very smooth and quick process. Virgilie was extremely helpful and we could not believe that how fast the process was. Would definitely recommend Virgilie and the dealership. More