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Thomas Kia of Highland

Highland, IN

4.4
925 Reviews

9825 Indianapolis Blvd

Highland, IN

46322

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Showing 925 reviews

January 31, 2024

Very professional and courteous. The waiting room is very clean and lots of amenities for customers. Very easy to have access to the staff. More

by mychael_smith911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan, Brandon Milner
January 19, 2024

Dear took a $500 deposit from me and then sold the vehicle to someone else! It was my dream car that I had wanted for 17 years in the exact color that I wanted! Saturn Sky. I cried when they sold it o More

by Nedalee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
January 18, 2024

The sales department are nice but it's the manger needy and his team for me, I had a really difficult situation with my engine and when I say is team made it happen is an understatement having a good sale More

by Zayla1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Jacob Riordan, Brandon Milner, Nathaniel Berrones
January 17, 2024

The service techs are all professional and kind. The work on my car is always done in a timely manner. More

by Yoko0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Milner
January 17, 2024

Went in to test drive this 2015 Kia Optima EX after seeing it on their website. The car drove well, however, all of the amenities listed on the website that came with the vehicle weren't there. The lis More

by EliM
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Mohamed Youssef
Jan 17, 2024 -

Thomas Kia of Highland responded

Hi, You were right and thank you! The options were off but are corrected. I think you are still speaking with Mo about the vehicle so hopefully we can still get you the car you want.

January 17, 2024

Brought my car in for nomal maintenace. Service was quick and easy. They had me in and out in no time. Always a pleasure coming here. The new lounge area is super nice too! Would recommend, More

by Abe Froman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Tom Seely, Matt Summar, Jacob Riordan
January 01, 2024

Their service department is so slow! They don't follow-up unless you call them. More

by Overlooked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Milner
Jan 02, 2024 -

Overlooked responded

Your service department is messing up your sales department because the service department is very slow with repairs and follow-up communications. I don't think I'll every buy another vehicle from this dealership because the service department is lacking as far as responding in a timely manner. I'm afraid to take my car in for repairs because they never return it to me when they say. Neither did I get a follow-up call, but they said they would.

Jan 02, 2024 -

Thomas Kia of Highland responded

Thank you for the honest review. We are in the process of hiring a few more techs to help the overload. Please try and stick with us and if you have any other time issue please ask for me Tom Seely the GM

December 30, 2023

Brought in 2016 Kia soul with 6 speed automatic transmission, problem with shifting and engine speed where it would rev to 4000+ during gear changes. Also had oil warning light flashing at idle aft More

by Soul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisors and techs
Dec 30, 2023 -

Thomas Kia of Highland responded

I would like to see if we can solve the problem with no added cost to you. Can you call me directly at 219.934.2266 ask for Neddie Burks the Service mgr or Tom the GM. Both are here right now if you can call.

December 29, 2023

Courteous, fast, thorough, will definitely be bringing my car back here for all my service needs, Nathaniel was awesome! More

by mark_gorny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Berrones
Dec 30, 2023 -

Thomas Kia of Highland responded

A big thank you!

December 15, 2023

I usually have always a good experience here. Friendly service attentive too comfortable waiting room More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela, Neddie Burks, Nate Bizic
Dec 30, 2023 -

Thomas Kia of Highland responded

Thank you Lynn

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