Thomas Kia of Highland

Great I went looking for something around the price that I know that I can afford. Thanks to John & Nick I was able to get what I wanted I went looking for something around the price that I know that I can afford. Thanks to John & Nick I was able to get what I wanted More

Terrific :) Just bought a 2015 Kia Forte Ex for our daughter. Not only were we happy with the price of the car, we received nice compensation for our trade in. Just bought a 2015 Kia Forte Ex for our daughter. Not only were we happy with the price of the car, we received nice compensation for our trade in. Tracy Martin went above and beyond to not only get back to us with a quote QUICKLY but found the exact car we were looking for. Also, we were never pressured into adding extras, either with the car purchase or the financing. Thanks again to everyone at Thomas Kia of Highland. Look forward to working with you again in the future. The Goodmans More

Excellent customer service! I would like to personally than George Washington Jr. for assisting me with my new perchase of a Kia Optima! Thank you again! Great Job! I would like to personally than George Washington Jr. for assisting me with my new perchase of a Kia Optima! Thank you again! Great Job! More

Poor Customer Service The experience that I received at Thomas Kia has been the WORST that I have ever received to purchase a car. The two sales representatives that helpe The experience that I received at Thomas Kia has been the WORST that I have ever received to purchase a car. The two sales representatives that helped me at this dealership were Persa and Greg. I went in hoping to purchase a 2015 Kia Optima LX and when negotiating the price of the car, I made sure to specify that I wanted the price of the car before we did anything. They came back with a piece of paper that had four different options for me to choose from and each of them had three plus signs underneath the price of the car. The two sales representatives told me that these plus signs meant the title, tax and fees were included in that price. I asked a few times to be sure and each time I was told yes. So, since I thought I was getting a good deal on the car for the price they were giving me, I decided to purchase the car. Well, once I went to sign the paperwork, the total price was completely different ($2,000 more) and I was told that the title, tax and fees were NOT included in the price they were telling me. I still took the car, but I made sure to express my concerns and frustration before I left the dealership, and asked if there is anything they can compensate me for because I was wrongfully informed about the price; however, all I was told that there is nothing they can do for me except rip up the paperwork and act like nothing happened. This just added more fuel to the fire. Long story short, after a few more other obstacles with this dealership, I did decide to return the car, which worked out for the best. I ended up going to Southlake Kia and ended up getting the same car with added extras, lower miles, and a way better, lower price with GREAT customer service. I did end up writing the General Manager of this location and although I did receive an email back with an apology as well as a free service offer, I have no intentions of visiting this dealership again. More

Awesome all away around From the first phone call to the signing of the paperwork hands down the best dealer I have ever dealt with. Tracey Martin was excellent on the sales From the first phone call to the signing of the paperwork hands down the best dealer I have ever dealt with. Tracey Martin was excellent on the sales side while Tom the GM was great to deal with. Everyone one I came in contact with gets an A+. Thanks guys More

Good experience I purchased a Kia Sedona and was pleased with the experience. Tracy Martin did what he could to get me in the vehicle of my choice at a price I know I purchased a Kia Sedona and was pleased with the experience. Tracy Martin did what he could to get me in the vehicle of my choice at a price I know I couldn't beat. Will be back. More

Excellent experience My experience with Thomas Kia of Highland was excellent. The sales person Mohamed was very friendly and couldn't do enough for me. I came to this de My experience with Thomas Kia of Highland was excellent. The sales person Mohamed was very friendly and couldn't do enough for me. I came to this dealer looking for a Kia Sportage. At first we did not agree on the price of the vehicle and they did everything they could to get the payments within my budget. I walked out of here with my new Sportage and couldn't be happier. More

Seems very desperate Tracy keeps emailing me about a vehicle I told him I am not interested in any more. Tried making it clear and it seems he didn't get the memo. He keep Tracy keeps emailing me about a vehicle I told him I am not interested in any more. Tried making it clear and it seems he didn't get the memo. He keeps emailing me about "Price drops and new rebates" but it seems like it isn't even the true price after all. I could offer a better rating if this dealer if they wouldn't keep bugging me about a car I don't want anymore. More

First car buying experience My brother recommended this dealership to me when I decided to make the plunge into buying my first new car. I can say that I left there happy and sat My brother recommended this dealership to me when I decided to make the plunge into buying my first new car. I can say that I left there happy and satisfied. They worked with me to get me exactly what I wanted and I was treated with the up most respect. From the sales employee, to the management and finance department, they worked with me till the very end. I left there with a brand new car and I got everything I went in expecting. Everyone was very helpful. More