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Thomas Kia of Highland
Highland, IN
895 Reviews
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November 03, 2017
Used 2008 VW Jetta disaster Purchased car in Aug 2016. First oil change watched the tech strip my oil plug because he did not use a torque wrench. (Saw it through window) Argued Purchased car in Aug 2016. First oil change watched the tech strip my oil plug because he did not use a torque wrench. (Saw it through window) Argued but was told that was not true. Had to pay 300 for a new OEM part only to find out 6 mo later it was an after market one. (VW Dealer in Lafayette showed me the difference and I double checked on line.) Dealer said part was fine, I found it was worth about 1/3 the cost of OEM part from VW, Last week I tried to change the rear brakes. I was able to get the caliper off and to my shock there were no pads. When I say no pads I mean none. I was told there was a full inspection and all the brakes were good. Got the shoes and disc changed finally. Battery went bad in 3 months. Both headlights needed changed in 6 months. Now the emergency brake is frozen up. I understand it is a used car, but that is why I went to a dealer so the inspection would be done. I also asked for someone to call me 9 months ago about 3-4 times. I did get an e-mail that stated someone would call, but no one ever did. I have purchased used cars for years and have never had this type of issue. THe worst part is the car was for my daughter and I feel like I had put her life in danger after seeing there were no rear brakes. If I cannot get the e brake fixed my next stop is the BBB and AG office, More
by Mark
Employees Worked With
Neddie Burks
September 11, 2017
Kim is the BEST!!!! This location was absolutely the best experience I have had at any dealership!! After the recent strikes going on in my local Kia dealership (Calumet This location was absolutely the best experience I have had at any dealership!! After the recent strikes going on in my local Kia dealership (Calumet City) I decided to come in to this one in Schererville, and I don't regret it at all!!! They were very helpful and welcoming! KIM was absolutely amazing!! She really help to explain and show me what needed to be done to my car and she was extremely friendly!!! The amount of wait time wasn't bad either and they really took time to check my car completely out unlike the one I bought my car at, I will definitely be coming back to this dealership for my future maintenance work and ditching the one in Calumet City. THANKS TO THE AWESOME STAFF!! More
by Msstephtorres92
Employees Worked With
Kimberly Degoey
June 12, 2017
Great experience ! Mike Magee is a great sales person. No pressure and knowledgeable. Neddie Burks is a number one service manager.Always helpful and friendly! Been doin Mike Magee is a great sales person. No pressure and knowledgeable. Neddie Burks is a number one service manager.Always helpful and friendly! Been doing business with them for years and will continue to do so. More
by Peter Rizzo
Employees Worked With
Neddie Burks, Mike Magee
May 15, 2017
LONG DISTANCE SALE I AM 800 MILES AWAY AND DID ALL OUR BUSINESS BY PHONE AND EMAIL. THE CAR WAS JUST DELIVERED AND ITS EVERYTHING THEY SAID IT WAS. JOHN WAS A SAINT. I AM 800 MILES AWAY AND DID ALL OUR BUSINESS BY PHONE AND EMAIL. THE CAR WAS JUST DELIVERED AND ITS EVERYTHING THEY SAID IT WAS. JOHN WAS A SAINT. I HAVE A CRAZY SCHEDULE AND LATE NIGHTS, EARLY MORNINGS AND WEEKENDS HE HELPED ME THROUGH THE ENTIRE PROCESS. EVEN WHEN THE BANK WANTED TO KNOW WHAT WAS WRONG WITH THE VEHICLE BECASUE I WAS GETTING IT SO FAR BELOW BLUE BOOK. ABSOLUTELY NOTHING, ITS GREAT. ITS JUST THE SAY JOHN AND THOMAS KIA DO BUSINESS. IF YOU NEED A SALES MAN WHO WILL PUT YOU AT EASY BUT GET YOU IN A GOOD VEHICLE HE IS THE ONE TO CALL. More
by CHANGEME55
Employees Worked With
John Roney
February 03, 2017
In and out Straight to the point , gave me what I asked for and more. I test drove multiple vehicles. There were so many to choose from, the dealership did an gr Straight to the point , gave me what I asked for and more. I test drove multiple vehicles. There were so many to choose from, the dealership did an great job More
by 2014 sorento
Employees Worked With
Mike Magee
January 26, 2017
Seem to be hiding something about their warranties Online I saw a lot of people complaining about this dealership not honoring their Lifetime Warranty Forever or being told one thing by the salesperson Online I saw a lot of people complaining about this dealership not honoring their Lifetime Warranty Forever or being told one thing by the salesperson and it being described differently in contract. Their website had fine print under the Lifetime Warranty Forever copy that read "restrictions apply, see contract for details" I emailed and asked for a copy or link to these restrictions and details and was told they would email it. After giving my email they told me they couldn't send it but had to explain it. I told him that I would prefer to read it and then they could explain if I had any questions. They then told me there was nothing to send because "there are no fine print". Realizing I was being given the runaround I asked for the owners email address. Instead I got response from the General Manager, Tom Seely, who basicly told me I was undeserving of respect. All this just for trying to find out what "restrictions apply" and asking to "see contract for details" More
by LarryV
Employees Worked With
Tom Seely
December 04, 2016
Excellent Experience From the get-go, the staff was very personable, eye contact and warmly greeting myself and the person with me. Usually a good sign. Mo was laid-back a From the get-go, the staff was very personable, eye contact and warmly greeting myself and the person with me. Usually a good sign. Mo was laid-back and down to earth, and made the whole process not only simple, but about as fast as I could imagine. Also, he got me a great deal on a used but basically new (28mi under previous owner) 2016 Soul. After that, Matt was also very personable and did an excellent job in making all the multiple options of coverage comprehensive and succinct. Overall, a very pleasant and fulfilling experience. The old image of salespeople being "sharks" goes out the window here. Great staff, great cars. 5* More
by dpj11
Employees Worked With
Matt Summar, Mohamed Youssef
August 07, 2016
Lease leads to sales Past experience with dealers left me uneasy, always leading to used car purchases. After working with Jose earlier this year for options on a new vehi Past experience with dealers left me uneasy, always leading to used car purchases. After working with Jose earlier this year for options on a new vehicle, my unease was put to rest. Ended up with a great lease deal on a new Sportage, also a new for me. Later this year, ended up needing another vehicle. After last experience, decided to go with Thomas Kia, and purchased a new Optima EX. I was totally satisfied with both the experience and the car. As bad news always comes in threes, my son's car also went 2 weeks after mine. Looked for a used car at a couple dealers, but then thought, Thomas! Great used car, low mileage Ford Focus hatchback. Jose scored a triple for good reason. Made the experience very easy and no stress. I would highly recommend Thomas Kia, for the courtesy, service and vehicles. More
by LittleRed
Employees Worked With
Jose Martinez
July 25, 2016
Screwed me over My experience has been horrible at this place. Aug 11th we bought the car I was in a fender bender and noticed the car has been in a previous accident My experience has been horrible at this place. Aug 11th we bought the car I was in a fender bender and noticed the car has been in a previous accident. I was NOT aware. Paid for it to be fixed out of pocket. Took it to Tennessee The air and the breaks went out while we were down there. Paid to have just the breaks at that time because they told me the a/c was covered under warranty. But the time I got home 2 weeks later my axle broke. They fixed it. I had it back and 2 days later (today) the Windows will NOT go BACK up. And the door locks are messing up. This is the WORST car I have ever had and it was the only one I've ever bought off an actual car lot. Never once has Thomas kia of highland ever asked how to make my experience better. They dont care what happens after u buy their cars. More
by Landanjames1121!
Employees Worked With
Tom Seely, Mohamed Youssef , Kimberly Degoey
May 12, 2016
Lease Mohammed made the lease process work for me and my hectic work schedule. Fast and affordable so I could be on my way in my new Optima in no time! Mohammed made the lease process work for me and my hectic work schedule. Fast and affordable so I could be on my way in my new Optima in no time! More
by Carolyne Myers
Employees Worked With
Mohamed Youssef
