Thomas Kia of Highland

Neddie is QUALITY READY I am priviledged to provide this summary of mey service experience with service manager Neddie Burkes. My initial encounter was very recent and unusu I am priviledged to provide this summary of mey service experience with service manager Neddie Burkes. My initial encounter was very recent and unusually positive. MR BURKES has a process whereby he requests meeting all new customers and then makes himself accessible and provides 1:1larifications as needed. I have never encountered this! He was personable, approachable, patient, combined with being detailed,, keenly methodical, and knowledgeable. His oversight and supervision facilitated problem resolution for me. His coordination with service advisors provides for team cohesiveness, efficiency, and a quality service experience which inspires customer confidence. I feel that I have found a service venue of a lifetime, and regret not learning of Thomas Kia and Neddie and the the service dpt.sooner. Because of this, I wilkl recommend Thomas Kia, the Thomas company, and SERVICE AS WELL AS SALES. More

GREAT SERVICE! PURCHASED 3 CARS FROM HERE AND I ALWAYS DO MY SERVICE WITH NEDDIE. HE IS ALWAYS VERY FRIENDLY, HELPFUL AND INFORMATIVE. I WILL CONTINUE DOING ALL M PURCHASED 3 CARS FROM HERE AND I ALWAYS DO MY SERVICE WITH NEDDIE. HE IS ALWAYS VERY FRIENDLY, HELPFUL AND INFORMATIVE. I WILL CONTINUE DOING ALL MY SERVICE WITH NEDDIE! More

KIMpOSSIBLE! I initially encountered Kim DeGoey via phone after making my initial service appointment for 11/29/17. Soon thereafter I met her as she processed the I initially encountered Kim DeGoey via phone after making my initial service appointment for 11/29/17. Soon thereafter I met her as she processed the intake of my SUV for service and documented the issues and concerns. I found her to be professional, organized, full of expertise, accommodating and friendly. She coordinates followup with attention to the fact that customer's time is valuable, whether waiting or drop off and provides access to Neddie continually as needed for more detailed communication of needs and technical issues. This trip for service was the best service visit of my life.. with Kim also being hospitable to provide access to fresh delicious crunchy popcorn, magazines, snacks, water, etc.. Coupled with Neddie hands-on in the back and Kim up front... CAN AUTO SERVICE GET ANY BETTER???!!!! I AM VERY APPRECIATIVE of the service department, and it facilitates my inclination to ALSO RECOMMEND THOMAS KIA for new/used car SALES TO MY FRIENDS, FAMILY, AND COLLEAGUES. Kim has made the rarely or never possible KIMpossible..!! Thank you Kim and the entire team, including (Mr) TRACY who provided a delightful shuttle for me to another destination. THANK YOU VERY MUCH. MARTHA MORGAN More

Awesome Dealership !! We just purchased our 3rd car from Thomas Kia in the last 5years !! Best dealership around ! Not pushy and very knowledgeable ! Sam was our salesman a We just purchased our 3rd car from Thomas Kia in the last 5years !! Best dealership around ! Not pushy and very knowledgeable ! Sam was our salesman and he was great !! Also I? had left money in my trade in and the porter found it and turned it in !! It is hard to find honest people these days !! Thank you Thomas Kia !! Service department is also awesome and knowledgeable!! Kim is the best !!!! More

Used 2008 VW Nightmare continues. I wrote a poor review about a month ago. Now I get to add onto the review. Not only did I have to pay for a new oil pan the Thomas stripped, but now I wrote a poor review about a month ago. Now I get to add onto the review. Not only did I have to pay for a new oil pan the Thomas stripped, but now the new oil pan leaks at the poor seal they installed. Wow is this a joke of a service department. More