Thomas Kia of Highland

Kim too full advantage of my ignorance Kim was nice and helpful. Helpful in almost ripping me out of $1,520. While also adding an addition “miscellaneous” $5.00 charge on my bill once I dec Kim was nice and helpful. Helpful in almost ripping me out of $1,520. While also adding an addition “miscellaneous” $5.00 charge on my bill once I declined service. It’s disheartening that I have been with Kia for almost 6 years and I had this experience. This definitely sealed the deal on me leaving the Kia brand as a whole. However, before the whole ordeal. I talked with Jose and I was looking forward to coming back to do business with him. More

Great I will be back I love the way I was treated and the people was so nice and time I spent there went by real fast thank you and that's all I can say and I will be back I love the way I was treated and the people was so nice and time I spent there went by real fast thank you and that's all I can say and I will be back More

Competent, Timely Service My Optima was taken into the shop as scheduled and service was satisfactorily completed in a timely manner. Very nice and helpful service personnel wh My Optima was taken into the shop as scheduled and service was satisfactorily completed in a timely manner. Very nice and helpful service personnel who kept me informed of the progress on my vehicle. More

Smooth Business Process With credit being a challenge, it was something I stressed from the start. I was assured that financing would get done. So I said work some magic and With credit being a challenge, it was something I stressed from the start. I was assured that financing would get done. So I said work some magic and they did. Then told me I would like, no no I would be happy with the car site unseen !!!! Walking through the dealership showroom I saw a burgandy,manly, 4 door Kia Optima.... Ooooo Weeee !!! A few minutes later they brought my car around, mouth open jaw dropped it was burgandy done deal !!!! I like to thank Josea and Bill for there professionalism and making my deal a success. More

Recall repair My 2017 Niro required a recall repair. I made an appointment, however, the part had to be ordered. I made another follow up appointment where the repa My 2017 Niro required a recall repair. I made an appointment, however, the part had to be ordered. I made another follow up appointment where the repair was completed. More

Oil change Quality team, quality work, each and every time I go there. They know what they're talking about, how to fix the problem it's as simple as that. Quality team, quality work, each and every time I go there. They know what they're talking about, how to fix the problem it's as simple as that. More

No wiggle room I drove 2 hours to get my car. I had x amount of money and I was bringing my own plates. They wouldn't even wiggle $100. $100 they had to have even th I drove 2 hours to get my car. I had x amount of money and I was bringing my own plates. They wouldn't even wiggle $100. $100 they had to have even though me having plates of my own more then covered that $100. But driving that far and being in love with the vehicle they pretty much knew they had me. Greedy and very non-negotiable people. The finance Manager had nothing to say really and wouldn't budge at all. We had to make the trip THAT DAY because they said it wud go fast so we did just that. Now, I love my car. But I dislike there ability to work with me EVEN THOUGH I was saving them $ in the long run More

Polite Everyone is always attentive & courteous. The waiting area is clean & refreshments are always available for your convenience. We always visit with o Everyone is always attentive & courteous. The waiting area is clean & refreshments are always available for your convenience. We always visit with our sales person, John, he is always welcoming. More