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Thomas Kia of Highland
Highland, IN
941 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 941 reviews
March 24, 2019
Communication gap between the front desk and the technician Technician not well explained the problem from the front desk. Bad backup camera was requested to return but was told the tech tossed it off Technician not well explained the problem from the front desk. Bad backup camera was requested to return but was told the tech tossed it off More
by Mr SARKAR
Verified CustomerEmployees Worked With
Neddie Burks, Rich Obacz
March 23, 2019
Great experience at Thomas Kia Thomas Kia has always been my first choice for my auto repairs and they always make sure it’s done right! Never going anywhere else Thomas Kia has always been my first choice for my auto repairs and they always make sure it’s done right! Never going anywhere else More
by HAPPYCUSTOMER
Employees Worked With
Neddie Burks
March 22, 2019
Great customer service Kim took the time to explain everything that was wrong with my Kia and made the process smooth with getting me a rental vehicle so I was able to get b Kim took the time to explain everything that was wrong with my Kia and made the process smooth with getting me a rental vehicle so I was able to get back and forth to work while my car was being repaired! More
by DANAEatman
Employees Worked With
Kimberly Degoey
March 19, 2019
It was great. Everyone was friendly and helpful. It’s always a pleasure doing business at Kia. The staff always goes above and beyond when it comes to customer serv Everyone was friendly and helpful. It’s always a pleasure doing business at Kia. The staff always goes above and beyond when it comes to customer service. More
by MYSTICC82
Employees Worked With
Neddie Burks
March 19, 2019
Great service John was very helpful in getting me In the car I wanted, he took the time to show me different options. Matt was great too! John was very helpful in getting me In the car I wanted, he took the time to show me different options. Matt was great too! More
by Cmc3567
Employees Worked With
Matt Summar, John Roney
March 18, 2019
Extremely efficient Simply THANK YOU to your wonderful service department (Kimberly) and your Awesome sales team (Mohammad)!!! I have sent family members to Thomas Kia to Simply THANK YOU to your wonderful service department (Kimberly) and your Awesome sales team (Mohammad)!!! I have sent family members to Thomas Kia to purchase cars and i will continue to do so. Keep up the great work!!! More
by mmonieparks1
Employees Worked With
Matt Summar, Mohamed Youssef, Kimberly Degoey
March 18, 2019
Poor maintenance service I have a case opened pertaining to my hatch back. My car was left there for a couple of days so maintenance could try and duplicate the issue. They we I have a case opened pertaining to my hatch back. My car was left there for a couple of days so maintenance could try and duplicate the issue. They were not able to but did repair some other issues. My car was returned with the outside cleaned like new but there was dirty dust covering the inside. I had to go back in and request that it be cleaned. Sam the sales person took care of it but in so many words made sure that I understood that I was not welcomed. This type of behavior is considered bullying facts, and this is going to far. More
by SAMIRIA123
Employees Worked With
Sam Jacob
March 16, 2019
Great Service I have always received great service at Thomas Kia. I initially started with Neddie and I was so pleased with the time and attention that I received I have always received great service at Thomas Kia. I initially started with Neddie and I was so pleased with the time and attention that I received from him; that I continued coming to Highland, IN even after moving to OakLawn, IL. Richard Obac was my advisor during this visit and he has continued the tradition of great service and professionalism. Neddie also said hello when he saw me in the waiting room. The location is always clean and there's always hot popcorn and cookies. More
by ANGELASANDERS210
Employees Worked With
Neddie Burks, Rich Obacz
March 16, 2019
John at Thomas Kia... Awesom!!! Thank you John!!! You helped me get my daughter and two grand babies (18mo. and 2 weeks) safe in a wonderful safe affordable vehicle! Thank you i w Thank you John!!! You helped me get my daughter and two grand babies (18mo. and 2 weeks) safe in a wonderful safe affordable vehicle! Thank you i will sleep well tonight! Thank you to all staff at Thomas Kia putting up with grand babies running around and making noise! More
by nicki car
Employees Worked With
all staff awesome too busy chasing babies to catch names, John Roney
March 15, 2019
All about Making a Sale Regardless I went for an Oil Change & came home with a new used car. I was shown a 2019 used Kia Sorento & told that it was a big upgrade from my 2016 Kia Sorent I went for an Oil Change & came home with a new used car. I was shown a 2019 used Kia Sorento & told that it was a big upgrade from my 2016 Kia Sorento. Well the Big Upgrade Doesn't have a CD player, it Doesn't have Sirius XM, it Doesn't have Heated Seats and it Doesn't have a Lug Wrench for changing Tires. It does have a bad Windshield Wiper Arm on the Drivers side. You would think this wouldn't be a problem since the car is new. The Windshield Wiper Arm goes off the Windshield when in use. I know the car was Sold As Is, but you would thing that it would have all the things its supposed to have. I work 12 hour days, I don't have time to keep running back & forth to the Dealership for every little thing. I had major issues dealing with Sirius XM staff. The people there kept saying that the car must have a Sirius XM Radio ID, because they have a contract with Kia. I don't have a problem buying As Is, however I think you should say whats Not There, especially given that your telling me how much of an Upgrade it is from my 2016 that had Sirius XM and Heated Seats! I really like the car, its just missing stuff that I thought should be there since it was sold as an Upgrade! My 2016 had a lot more stuff than this 2019. I'm certainly not going to go pay extra for it. I already had to pay extra to get Sirius XM installed! Someone should have reached out to me & let me know about the Contract changes. My rate is listed on my Contract that I signed as 7.36 but what I now have is 7.56 and 2 extra months have been added to the length of my Contract. That is NOT what's on the Contract I signed. I've been a loyal Kia customer since 2010 and happy with every new car until now. I guess the bottom line is: it's all about Making a Sale No Matter What it Takes. More
by terrylj50
Employees Worked With
Daenen Badie
