Thomas Kia of Highland

Do not buy a car from Thomas Kia. I just had the worst experience I've ever had in a car dealership. I checked their inventory and identified the Sportage I wanted to test drive, I cl I just had the worst experience I've ever had in a car dealership. I checked their inventory and identified the Sportage I wanted to test drive, I clicked the button to check availability and it confirmed it was available. I was skeptical, but I "scheduled" a VIP test drive appointment at 5 the next day. I received a voicemail from a woman that said she looked forward to seeing me tomorrow for my test drive. When I arrived, the woman wasn't there, but another young man said he would be happy to help. I identified the car I wanted to see, and after 15 minutes of looking around the lot he said it wasn't here. No problem he said, you can test drive one just like it. He pulled another car around, IT WAS $4,000 MORE, but I test drove it anyway. When I got back I said, if he could make sure the car I wanted was there the day after tomorrow, I would take it for a quick test drive and if they gave me a fair price and good interest rate I would buy it. We scheduled an appt. for 1 PM. He texted me the next day to confirm and I responded positively. I got there at 10 minutes to 1, he's not there. OK I'm early (but if I thought I was going to sell a car I'd be there 30 minutes early). Another young man said he could help - he tried to call the other guy - no answer. Then he said he'd check on the car - guess what THE CAR THAT i HAD MADE 2 APPOINTMENTS TO SEE WAS NOT THERE. When I asked him if this was bait and switch and the car didn't even exist he showed me an extra set of keys he said were to car and it did exist. I picked them up and said "but there's supposed to be a car that goes with these!" I don't go around acting like a jerk all day long - but in cases like this I do not hesitate to let them know how they bad there performance was. THEY HAD TREATED ME LIKE ABSOLUTE CRAP, AND I WAS GOING TO GIVE THEM $30,000. More

Mike McGee was a very good salesman. He asked me what was I looking for. He gave me everything I asked. He was attentive whenever I called him. He turnaround time to get back to me was q He asked me what was I looking for. He gave me everything I asked. He was attentive whenever I called him. He turnaround time to get back to me was quick and efficient. I would work work with Mike again. Very pleasant young man. More

I usually come to this dealership because they have you in and out. But unfortunately that was not the case this time. I was told it would be 45 minutes to an hour to get my oil changed. I was here for a l in and out. But unfortunately that was not the case this time. I was told it would be 45 minutes to an hour to get my oil changed. I was here for a little over two hours instead. I honestly don’t care to go back. More

Isaac was so much help and he knew how to do everything right I also like the popcorn and the hot cocoa that was very good right I also like the popcorn and the hot cocoa that was very good More

Thomas KIA is a great place to buy a car. Everybody at the dealership is very friendly. The dealership is welcoming and clean. The service department and the dealership went above and beyond Everybody at the dealership is very friendly. The dealership is welcoming and clean. The service department and the dealership went above and beyond in caring for both of our Tellurides. More

Janelle was awesome. We went to buy a car for our daughter and she was very patient and kind to us. We had a lot of questions. She helped us get to where we needed. She w We went to buy a car for our daughter and she was very patient and kind to us. We had a lot of questions. She helped us get to where we needed. She was not pushy and really listened to us, and met our needs. I would recommend her to my family and friends the future! More

Neddie was great! I am confident in the service I receive when dealing with him!! I always get phenomenal service. I have to give a shout out to Mohammed for getting m I am confident in the service I receive when dealing with him!! I always get phenomenal service. I have to give a shout out to Mohammed for getting me my appointment quickly!! More

Salesman went out of his way to do everything he could for us..Very friendly and knowledgeable for us..Very friendly and knowledgeable More

Just want to say thank you so much to Janelle for helping and “doing simple math” with us. You listen to your customer, got her where she needed to be. You guys went above and beyond to make her 1 xx car exp and “doing simple math” with us. You listen to your customer, got her where she needed to be. You guys went above and beyond to make her 1 xx car experience better after being talked down to and treated horribly by south lake Kia, Your manager respected you and also was great. Thank you again!!! More

Rude, poor service, previous issues. 6hr wait and did not have anyservice done, i left 6hr wait and did not have anyservice done, i left More