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Thomas Kia of Highland

Highland, IN

4.4
962 Reviews

9825 Indianapolis Blvd

Highland, IN

46322

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Showing 962 reviews

August 18, 2019

It was a good experience People are friendly there. They can get me in same day but it takes forever to get my car back. I always have to get a ride so I don’t wait there fore More

by bbahena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Degoey
Aug 19, 2019 -

Thomas Kia of Highland responded

I'm very sorry for the delays in your service. We are grateful to have you as a customer and will use this feedback to learn and improve. Thank you for trusting Thomas Kia of Highland with your business!

August 17, 2019

John provided lights out service with integrity This was our second time purchasing a vehicle at Thomas Kia. We plan on doing the same for our third. If you want high character, impeccable integrity More

by Link17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Summar, John Roney, Sam Jacob
Aug 19, 2019 -

Thomas Kia of Highland responded

We’re delighted we could deliver an excellent experience to you for the second time! Thank you for your repeat business and your wonderful compliments about John on our team. See you next time! The Thomas Kia of Highland Team

August 16, 2019

Good service The only problem I had was the online appointment center. It allowed me to make an appointment for noon. The service center is closed at noon. Kim was More

by ralphbellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Degoey
Aug 16, 2019 -

Thomas Kia of Highland responded

Thanks so much for your 5-star review! We appreciate your feedback about our online schedule tool. We will share it with our team so that we can make improvements. Have a great day! The Thomas Kia of Highland Team.

August 16, 2019

BEST DEALER AND STORE IN HIGHLAND IN I have been buying cars here for years. My salesman MIke is the best!!! and I love the Kia cars and everything they have to offer! D Merced More

by Dmerced
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Mike Magee, Matt Summar
Aug 19, 2019 -

Thomas Kia of Highland responded

We can't thank you enough for your many years of business! It makes us happy that you can depend on Mike to find the best cars for you. Thanks so much for hope to see you soon at Thomas Kia of Highland!

August 14, 2019

Great experience 5 times in a row This is my 5th vehicle Purchase with Thomas Kia. It has always been an excellent one. John was great, got us in the vehicle we wanted and understood o More

by Eric c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Tom Seely, Matt Summar, John Roney, Kimberly Degoey
Aug 14, 2019 -

Thomas Kia of Highland responded

Hi Eric - We can't thank you enough for coming back to Thomas Kia of Highland for a fifth vehicle! It makes us smile to hear that you've received consistently excellent service from our team and can depend on us to find great cars for you. All of us appreciate your continued support and look forward to serving you for years to come.

August 14, 2019

In and out Great work. Efficiently completed and done to my satisfaction. I had a very good experience with Kim and the crew. Trying to get my wife in next! More

by Leftyhoyt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Degoey
Aug 14, 2019 -

Thomas Kia of Highland responded

Thank you for your review of Thomas Kia of Highland! It's awesome to read your positive feedback about your recent service appointment. We appreciate it and thank you for mentioning Kim on our staff, too. Have a great day and hope to see you again soon!

August 12, 2019

A good experience overall. Our salesperson, Nick, was very friendly and informative. The whole process was done transparently and fairly. Didn't feel pressured at all during our More

by hwatson0188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Walker
Aug 12, 2019 -

Thomas Kia of Highland responded

At Thomas Kia of Highland it's our goal to deliver a pressure-free car-buying experience and we are so glad to hear that this came through to you! We are especially thrilled that you drove home with a great vehicle. Thanks so much for supporting us with a fantastic review!

August 12, 2019

Awesome Sam was awesome he helped me all the way. He put me in my dream car and I definitely will be back. The people were so friendly. More

by daviscrystal965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Matt Summar, Sam Jacob
Aug 12, 2019 -

Thomas Kia of Highland responded

Nothing makes us happier than to hear that our guests are getting into their dream cars, congratulations! Thank you so much for stopping by to compliment Sam and the Thomas Kia of Highland team. We look forward to working with you next time.

August 12, 2019

Cram in business to make money but quality is hard to find. I have not received phone call back about warranty claim on hood latch. Kim does good job managing the chaos there. Sales sells me certified car then More

by Brokekiaowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kimberly Degoey
Aug 26, 2019 -

Thomas Kia of Highland responded

I'm sorry to see that you're frustrated. I'd like to look into the status of your vehicle so that I can update you. Would you please give me a call directly as I'm not able to determine your name from this review? Thank you, Neddie Burks - Service Manager - 219-728-2679

August 12, 2019

Bad Service Rep answering the phone. Why does the service rep answering the phone act like an xxxxxxx? I paid $1500 to fix my car. Don’t answer the phone and give me the “business”. The More

by ar3636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neddie Burks, Kimberly Degoey
Aug 28, 2019 -

Thomas Kia of Highland responded

As you can imagine, this is upsetting to read. We expect the best care for our guests and I'm sorry that you are frustrated. I'm unable to locate your information from this review, so would you please give me a call at your earliest convenience? I would like to see what I can do to help. Thank you, Neddie Burks - Service Manager - 219-728-2679

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