Thomas Kia of Highland

Best Experience Ever With John Roney Purchased a 2017 Hellcat. John Roney was the best salesman ever. He offers the best customer service. He is very personable and very knowledgeable abo Purchased a 2017 Hellcat. John Roney was the best salesman ever. He offers the best customer service. He is very personable and very knowledgeable about everything. Would recommend to anyone purchasing a vehicle to go into Thomas Kia of Highland and ask for John Roney. More

Slooow service Saw a pledge on the wall, stating you value and respect my time. It took two and a half hours for an oil change. I waited for it, thinking it would Saw a pledge on the wall, stating you value and respect my time. It took two and a half hours for an oil change. I waited for it, thinking it would be faster. Pretty ridiculous, i think. More

First sorrento service. Was able to schedule online, was promptly greeted upon arrival and was well attended while I waited in the show room. They were very busy but still go Was able to schedule online, was promptly greeted upon arrival and was well attended while I waited in the show room. They were very busy but still got me out in a reasonable amount of time. More

Amazing I got sold a bad car from drivetime and took it kia because i still had a warranty on my car and it only took them two days to fix what was wrong . Th I got sold a bad car from drivetime and took it kia because i still had a warranty on my car and it only took them two days to fix what was wrong . They kept me updated every step of the way. They even gave me and my newborn a curtesy ride home and back to the dealership when it was time to pick my car up. Magnificent place to go to. More

Paid for service that did not get fixed! Took my vehicle in for a recall and during the inspection, the service dept advised me that my tire had a nail, charged me to fix and less than 24 hou Took my vehicle in for a recall and during the inspection, the service dept advised me that my tire had a nail, charged me to fix and less than 24 hours later my tire is flat! I called first thing in the morning to speak to a service manager to address the issue. I was advised that my message was being delivered to Neddie Burke’s, however I have yet to receive a call back. I feel that I was ripped off and want my money back to get my tired fixed elsewhere! More

Oil Change Kimberly was amazing and always to attentive to customer needs! Neddie also is very helpful and made sure I had the correct email so I could get the p Kimberly was amazing and always to attentive to customer needs! Neddie also is very helpful and made sure I had the correct email so I could get the promotions and coupons! More

Regret my purchase This was the 4th (and last) new car purchase at a Thomas Dealership. I had a 2010 Kia Sedona and needed a new van as the last one had 220k miles (I lo This was the 4th (and last) new car purchase at a Thomas Dealership. I had a 2010 Kia Sedona and needed a new van as the last one had 220k miles (I love my old one!). I went in to look at the new models based off their web site listing of available new vans. I did like the one Sedona advertised and was interested and I REPEATEDLY asked if the 2nd row seats came out because it looked different to me (I frequently travel with dogs and need the space for crates). The salesman told me yes yes and yes. This was a must for me and a total deal breaker had they not come out. I ended up purchasing the new van but had to haggle a lot because the website price was NOT the price offered because it had EVERY discount applied to it...for instance a military discount and a college student discount (serious? Who is in both?). It was late and closing, so salesman told me i could come back and they would show me how to remove the seats and I could get my paperwork for titlework etc. WELL, 5 days later when I returned, I come to find out the seats did NOT come out. Only with wrenches and tools!! I was furious and now am stuck with a van I do not want. The dealership did NOTHING to help make me happy other than say so sorry and offer to remove the seat. I later made an appt to remove the one seat and after waiting 1.5 hours, they got to my car and then told me it would be 165 dollars. WTH??!! I left. I got a call later that I could make another appt and they (or rather the salesman) would pay the fee. The dealership should support their staff even if a mistake and eat the fee!! The DEALERSHIP should be trying to make me a happy customer...not just the salesman. My husband removed the seat in 22 minutes after watching a YouTube video. thanks anyway Thomas Kia. Purchasing a new car is something I look forward to after I have put all the miles I can on my previous car. But this experience and this car is so disappointing. I’ll stick it out for a few years until I can trade it in and afford a new one..one I REALLY want...like with removable seats! But it won’t be at a Thomas dealership. I’m sure they never want to see me again anyway. More

Great Service! Rich went out his way to make sure that I didn't need anything during my wait. He was genuinely concerned about my needs during the wait. Rich went out his way to make sure that I didn't need anything during my wait. He was genuinely concerned about my needs during the wait. More