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Thomas Kia of Highland

Highland, IN

4.4
938 Reviews

9825 Indianapolis Blvd

Highland, IN

46322

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Showing 938 reviews

August 14, 2019

In and out Great work. Efficiently completed and done to my satisfaction. I had a very good experience with Kim and the crew. Trying to get my wife in next! More

by Leftyhoyt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Degoey
Aug 14, 2019 -

Thomas Kia of Highland responded

Thank you for your review of Thomas Kia of Highland! It's awesome to read your positive feedback about your recent service appointment. We appreciate it and thank you for mentioning Kim on our staff, too. Have a great day and hope to see you again soon!

August 14, 2019

Great experience 5 times in a row This is my 5th vehicle Purchase with Thomas Kia. It has always been an excellent one. John was great, got us in the vehicle we wanted and understood o More

by Eric c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Tom Seely, Matt Summar, John Roney, Kimberly Degoey
Aug 14, 2019 -

Thomas Kia of Highland responded

Hi Eric - We can't thank you enough for coming back to Thomas Kia of Highland for a fifth vehicle! It makes us smile to hear that you've received consistently excellent service from our team and can depend on us to find great cars for you. All of us appreciate your continued support and look forward to serving you for years to come.

August 12, 2019

Awesome Sam was awesome he helped me all the way. He put me in my dream car and I definitely will be back. The people were so friendly. More

by daviscrystal965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks, Matt Summar, Sam Jacob
Aug 12, 2019 -

Thomas Kia of Highland responded

Nothing makes us happier than to hear that our guests are getting into their dream cars, congratulations! Thank you so much for stopping by to compliment Sam and the Thomas Kia of Highland team. We look forward to working with you next time.

August 12, 2019

Cram in business to make money but quality is hard to find. I have not received phone call back about warranty claim on hood latch. Kim does good job managing the chaos there. Sales sells me certified car then More

by Brokekiaowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kimberly Degoey
Aug 26, 2019 -

Thomas Kia of Highland responded

I'm sorry to see that you're frustrated. I'd like to look into the status of your vehicle so that I can update you. Would you please give me a call directly as I'm not able to determine your name from this review? Thank you, Neddie Burks - Service Manager - 219-728-2679

August 12, 2019

Bad Service Rep answering the phone. Why does the service rep answering the phone act like an xxxxxxx? I paid $1500 to fix my car. Don’t answer the phone and give me the “business”. The More

by ar3636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neddie Burks, Kimberly Degoey
Aug 28, 2019 -

Thomas Kia of Highland responded

As you can imagine, this is upsetting to read. We expect the best care for our guests and I'm sorry that you are frustrated. I'm unable to locate your information from this review, so would you please give me a call at your earliest convenience? I would like to see what I can do to help. Thank you, Neddie Burks - Service Manager - 219-728-2679

August 12, 2019

A good experience overall. Our salesperson, Nick, was very friendly and informative. The whole process was done transparently and fairly. Didn't feel pressured at all during our More

by hwatson0188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Walker
Aug 12, 2019 -

Thomas Kia of Highland responded

At Thomas Kia of Highland it's our goal to deliver a pressure-free car-buying experience and we are so glad to hear that this came through to you! We are especially thrilled that you drove home with a great vehicle. Thanks so much for supporting us with a fantastic review!

August 09, 2019

Service Department is great Had to unfortunately get my Sorento towed her to get the engine checked out. Ended up having to get the engine replaced, Kimberly is service really wo More

by nebelmark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Degoey
Aug 09, 2019 -

Thomas Kia of Highland responded

We are so happy our Thomas Kia of Highland team earned your five stars. Thank you for your business and your kind words about working with Kimberly about your engine repair. We would love to work with you again soon and have a great day!

August 09, 2019

Good service Kim and the others always give great service and it’s a pleasure to have my car worked on by them. Really great atmosphere and amenities. More

by zia.paul91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Degoey
Aug 12, 2019 -

Thomas Kia of Highland responded

Thank you so much for being part of the Thomas Kia of Highland family! We are thrilled that you've received consistently excellent service from our team. We look forward to serving you for years to come.

August 08, 2019

Great! Had great customer service from salesman Mohammed. I was able to tell him what I wanted and get it very easily as well. The entire team is very profes More

by psetnicker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nichole Marsh, Mike Magee, Matt Summar, Mohamed Youssef
Aug 08, 2019 -

Thomas Kia of Highland responded

We appreciate the stellar review of Thomas Kia of Highland and your compliments about Mohammed on our sales team. Customer service is very important to us and it's fantastic that this was demonstrated to you. Enjoy your new car and see you next time!

August 07, 2019

I Love Thomas Kia I've been a customer of Thomas Kia for over 20 years. The service department is the primary reason I've stayed with Kia vehicles. They are super com More

by dkolacinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neddie Burks
Aug 08, 2019 -

Thomas Kia of Highland responded

We are honored to receive your ongoing support and this 5-star review! It's wonderful to read your positive feedback about our service department, too. Thank you for your business and see you next time! The Thomas Kia of Highland Team.

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