Thomas Kia of Highland

Had a great experience! Wasn’t intending to buy a car but I left the lot with a 2017 Kia Sorento with no money down and everyone was very nice and very helpful! I left the lot with a 2017 Kia Sorento with no money down and everyone was very nice and very helpful! More

Manager at sales tower was friendly, but insulting with his appraisal. Salesman was not at all helpful. "Kia" and their website was very vague about what rebates I could qualify for, essentially I qualifie his appraisal. Salesman was not at all helpful. "Kia" and their website was very vague about what rebates I could qualify for, essentially I qualified for less than half for what was advertised. If that wasn't bad enough being quoted 4600 less on trade compared to another dealer. Definitely taking my business to the other store. More

Absolutely a WASTE of time, management has no idea about their cars. If you are going to sell a car, make sure it is working BEFORE the customers arrive their cars. If you are going to sell a car, make sure it is working BEFORE the customers arrive More

Car Stolen Had a friend whose car was stolen right from the dealership. They left it there for service and it was stolen in the service station while there were Had a friend whose car was stolen right from the dealership. They left it there for service and it was stolen in the service station while there were service people in the station!!!!! My friend has the video and I hope they post it online so everyone can see. More

Oil Leak Kim was very cordial and efficient. The issues I had with my Kia she documented in the computer. She was great at following up with me to ensure I was Kim was very cordial and efficient. The issues I had with my Kia she documented in the computer. She was great at following up with me to ensure I was satisfied with the service. More

Great! Service completed on time as promised. Had my a/c blowing cold air again. Very professional and work was done in timely manner. Thank you. Service completed on time as promised. Had my a/c blowing cold air again. Very professional and work was done in timely manner. Thank you. More

incompetent mechanics Brought car in for an oil change. 1.5 weeks later my car is blowing smoke badly. The engine had been replaced 1 year earlier with the optima recalls Brought car in for an oil change. 1.5 weeks later my car is blowing smoke badly. The engine had been replaced 1 year earlier with the optima recalls. Brought car back in. Charged 150 to have the mechanic look at it. Comes back and tells me its a blown engine, new engine will cost 8500 and my warranty on this engine that they installed expired 2 months ago. I took the car for a second opinion to find out that the valve cover gasket was cracked. It cost me 250 to repair and runs fine now. They need to hire qualified mechanics who actually look at what they are being paid to look at and not just guessing and charging. I could of done that on my own for 150 dollars. Not the first vehicle Ive had looked at here and given the wrong diagnostic but it will be the last. Do not take your car here for repair unless you have a lot of money you just want to throw away. And on top of that it was a kia!!! There very own brand. What do you think theyll do with cars that aren't theirs. More

Satisfied customer. Service was great. Everone was nice and friendly. They all were wonderful. Dropped my car off and had to go to work. They had the shuttle ready to Service was great. Everone was nice and friendly. They all were wonderful. Dropped my car off and had to go to work. They had the shuttle ready to take me to work. Great job. More

They won't stop calling until I fill this out Never takes less than 2 hours for an oil change appointment. Its infuriating to say the least. I her very frequent oil changes, and have never been ab Never takes less than 2 hours for an oil change appointment. Its infuriating to say the least. I her very frequent oil changes, and have never been able to get out in an acceptable amount of time. More