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Thomas Kia of Highland

Highland, IN

Overview
Reviews
Vehicles
4.4
925 Reviews
Call Dealership (219) 934-2266
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9825 Indianapolis Blvd

Highland, IN

46322

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Showing 925 reviews

December 18, 2024

Worst dealership ever. This dealership has no idea what they’re talking about, they just want to try and charge you money for things you don’t need. Their service departmen More

by Elizabeth.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave the manager of service , Tom Seely, Jacob Riordan, Brandon Milner
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Dec 18, 2024 -

Thomas Kia of Highland responded

Elizabeth, we did not do the oil change on your car, you had it done at private shop. You towed the car to our shop with no oil in the car and the oil filter barely hanging on. The motor was knocking because whoever did your oil change didn't tighten it properly. I'm sorry if your mad that KIA won't replace your motor under warranty. I'm going to try and call you, you may want to contact the place that actually did the work they should have insurance for mistakes like this or call your own insurance company. If we had a way to help we would please feel free to reach out if you need any documentation. Again I'm very sorry for what your going through.

Dec 18, 2024 -

Elizabeth.C responded

You claimed my engine/motor was blown and needed a new one, when that is not the case if you actually looked into the car further than just looking at the oil filter, you would have clearly seen that there is nothing wrong with my engine or motor. I had my car towed from you guys to a certified mechanic shop and they have cleared everything that you have claimed is wrong with my car. So why am I being quoted about 10k for a new engine form you? Somethings not adding up here. I’ve been driving my car with no issues since Monday and no noises that you keep speaking of that I’ve never heard my car make before. I just drove it to Michigan city and back on the highway and clearly nothing is wrong. So tell me were you trying to scam me or did your employees just not do their jobs? I look forward to that call from you. Also I wasn’t planning on leaving a review on this terrible experience with you guys, but since leaving you guys I have gotten nothing but harassed by phone calls and texts to review your dealership, so there is my review.

December 15, 2024

The service staff is very unprofessional, negative information on your vehicle, will not take responsibility for the problems they cause with a vehicle, and wants you to pay these high prices for a pr More

by cynthi0621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave, Tom Sealy
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December 06, 2024

I easily scheduled regular service at a convenient time. Pleasantly greeted and given an upfront price at the beginning. More

by OldPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan
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November 29, 2024

They are very courteous when you go there and help you with whatever you need help with. More

by ronon36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Berrones
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November 26, 2024

Always friendly and always very helpful. Always taking care of me in a timely fashion. Always great service with courteousness and loyalty. More

by nicholasbartlett54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan, Brandon Milner
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November 25, 2024

Were very professional and courteous. I have done much business with them and appreciate their work. More

by sanchezdiana1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beyond Ashby, Neddie Burks
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November 18, 2024

When I arrived I was greeted immediately by a car specialist and my car was ready in under 2 hours. My car was also washed and vacuumed out. The staff was very nice and welcoming. More

by Franja M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
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November 15, 2024

Sales person was not as open with explaining as I am accustom. Or that I have received from other reps. More

by Wjesros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Milner
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November 08, 2024

As always, the customer service at Thomas Kia of Highland was stellar and the quality of work is excellent. Thank you Brandon and previously thanks Jake. More

by Kevin K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Riordan, Brandon Milner
Report | Print
October 26, 2024

I enjoyed the whole process itself! Customer service and word of mouth goes a long way and I’m satisfied with my choice ! More

by rodriguezjasmine192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Milner
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