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Thomas Cumberland Subaru Hyundai

Cumberland, MD

4.8
1,781 Reviews

10325 Mt Savage Rd NW

Cumberland, MD

21502

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1,781 Reviews of Thomas Cumberland Subaru Hyundai

July 08, 2024

This was my first time buying a car from Thomas Subaru and I highly recommend them! Patrick Yoder was very helpful and made my car buying experience very easy and stress free! More

by Joni Miller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
Jul 23, 2024 -

Thomas Cumberland Subaru Hyundai responded

We're so happy to hear that your first car buying experience with us was a positive one! We appreciate you taking the time to share your kind words about Patrick Yoder. He's a valued member of our team and we're thrilled that he was able to make your car buying process easy and stress-free. We look forward to serving you and your family for many years to come!

June 22, 2024

Have used this dealership multiple times. Always pleased with the courtesy and help provided. Thank you, Thomas ! More

by CAH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kara Owens
Jun 24, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for the kind review and taking the time to share your experience! We're thrilled to hear that you've consistently been pleased with the courtesy and service you've received at our dealership. We strive to provide a positive experience for all our customers, and your feedback lets us know we're on the right track. Is there anything we can do to earn that extra star on your next visit?

June 14, 2024

Great customer experience. Patrick Yoder is well versed in all the cars they sell and makes the buying process comfortable. Stop by for a Thomas for an outstanding buying exper More

by Randy Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder, Michelle Folk
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for your fantastic review! We're thrilled to hear that Patrick Yoder made your car buying experience enjoyable. We at Thomas Automotive pride ourselves on providing exceptional customer service, and it means a lot to hear that Patrick lived up to that expectation. We'll be sure to pass your kind words on to Patrick. We hope you're loving your new car!

June 12, 2024

Good, reliable service every time. They strive to get you the beat deal and service available More

by vickisharp825
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kara Owens
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for taking the time to leave us a review! We at Thomas Automotive are thrilled to hear that you've consistently had good, reliable service here. We strive to provide our customers with the best possible experience, and your feedback lets us know we're on the right track.

June 06, 2024

Tamara was excellent to work with. She was very busy and was able to help me with my purchase. She went well and above what most would. Very good , pleasant personality. More

by Marylght68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamara Metz
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for your kind words about Tamara! We are thrilled to hear that she was able to assist you with your purchase, even while she was busy. It's fantastic to know that she went above and beyond to make your experience positive. We will be sure to pass your compliments on to Tamara - she will be delighted to hear that her pleasant personality and helpfulness made such a difference. Thank you again for choosing Thomas Automotive. Please don't hesitate to reach out if you need anything further in the future.

June 04, 2024

Make certain to seek out Tamara Metz when you visit Thomas Cumberland. She is a truly outstanding sales representative; courteous and knowledgeable. The deal we received was excellent with the overal More

by Craig Stinebiser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Carpenter, Tamara Metz
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for your kind words about Tamara Metz and your positive experience at Thomas Cumberland! We're thrilled to hear that Tamara's courtesy and knowledge helped you find the perfect car at a great price. We take pride in providing exceptional customer service, and it means a lot to us that you recognized Tamara's efforts. We'll be sure to pass your compliments along to her. Please don't hesitate to recommend Thomas Cumberland and Tamara to your friends and family! We look forward to serving you again in the future.

June 04, 2024

Had to take my Hyundainhere for a radiator problem. Long story short, the car was under warranty, and the dealer claimed damage was from outside source and would not cover under warranty. I did not b More

by jrpritts
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Carpenter, Teresa Smith
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for taking the time to leave a review about your recent experience at Thomas Automotive. We sincerely apologize that your warranty repair for the radiator did not meet your expectations. We would appreciate the opportunity to discuss this further with you. Perhaps you could contact our service department manager directly at 301-724-6310 to see if we can find a resolution that works for you.

May 31, 2024

My vehicle buying experience at Thomas was excellent. Salesperson David Johns was more than outstanding and served as a very knowledgeable guide through the entire process. I am recommending him to eve More

by sjmurphy930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Austin Laraway, David Johns
May 31, 2024 -

Thomas Cumberland Subaru Hyundai responded

That's fantastic to hear! We at Thomas are thrilled you had a smooth and positive experience. David Johns truly is an asset to our team, and we'll be sure to pass your kind words on to him. Thank you for recommending David and Thomas to others! We appreciate your business.

May 31, 2024

Nate Hoffman was the best saleman that I have worked with. He took his time to explain and answer all my questions and concerns. I highly recommend Thomas and Nate. More

by Melissa
Recommend Dealer
Yes
Employees Worked With
Nate Hoffman
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for your kind words about Thomas Automotive and especially Nate Hoffman! We take a lot of pride in our customer service, and it's always rewarding to hear when a team member goes above and beyond to make a car-buying experience positive. We'll be sure to pass your compliments on to Nate. We're lucky to have him on the team! Thanks again for choosing Thomas Automotive!

May 28, 2024

The only reason I stopped at the dealership was because I wanted a cup of coffee. I ended up buying a new Hyundai from Nate Hoffman, just one of the personable members of the Thomas sales team. Nate assisted More

by jorevee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Loughrie, Kara Owens, Nate Hoffman
May 29, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for sharing your experience at Thomas! We're thrilled you had a positive interaction with Nate Hoffman and the sales team. While a complimentary cup of coffee is always a nice perk, we're so happy Nate's genuine care helped you find the perfect Hyundai for your needs.

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