Back

Thomas Cumberland Subaru Hyundai

Cumberland, MD

4.8
1,776 Reviews

10325 Mt Savage Rd NW

Cumberland, MD

21502

Directions

By Type

1,776 Reviews of Thomas Cumberland Subaru Hyundai

June 04, 2024

Make certain to seek out Tamara Metz when you visit Thomas Cumberland. She is a truly outstanding sales representative; courteous and knowledgeable. The deal we received was excellent with the overal More

by Craig Stinebiser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Carpenter, Tamara Metz
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for your kind words about Tamara Metz and your positive experience at Thomas Cumberland! We're thrilled to hear that Tamara's courtesy and knowledge helped you find the perfect car at a great price. We take pride in providing exceptional customer service, and it means a lot to us that you recognized Tamara's efforts. We'll be sure to pass your compliments along to her. Please don't hesitate to recommend Thomas Cumberland and Tamara to your friends and family! We look forward to serving you again in the future.

June 04, 2024

Had to take my Hyundainhere for a radiator problem. Long story short, the car was under warranty, and the dealer claimed damage was from outside source and would not cover under warranty. I did not b More

by jrpritts
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Carpenter, Teresa Smith
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for taking the time to leave a review about your recent experience at Thomas Automotive. We sincerely apologize that your warranty repair for the radiator did not meet your expectations. We would appreciate the opportunity to discuss this further with you. Perhaps you could contact our service department manager directly at 301-724-6310 to see if we can find a resolution that works for you.

May 31, 2024

My vehicle buying experience at Thomas was excellent. Salesperson David Johns was more than outstanding and served as a very knowledgeable guide through the entire process. I am recommending him to eve More

by sjmurphy930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Austin Laraway, David Johns
May 31, 2024 -

Thomas Cumberland Subaru Hyundai responded

That's fantastic to hear! We at Thomas are thrilled you had a smooth and positive experience. David Johns truly is an asset to our team, and we'll be sure to pass your kind words on to him. Thank you for recommending David and Thomas to others! We appreciate your business.

May 31, 2024

Nate Hoffman was the best saleman that I have worked with. He took his time to explain and answer all my questions and concerns. I highly recommend Thomas and Nate. More

by Melissa
Recommend Dealer
Yes
Employees Worked With
Nate Hoffman
Jun 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for your kind words about Thomas Automotive and especially Nate Hoffman! We take a lot of pride in our customer service, and it's always rewarding to hear when a team member goes above and beyond to make a car-buying experience positive. We'll be sure to pass your compliments on to Nate. We're lucky to have him on the team! Thanks again for choosing Thomas Automotive!

May 28, 2024

The only reason I stopped at the dealership was because I wanted a cup of coffee. I ended up buying a new Hyundai from Nate Hoffman, just one of the personable members of the Thomas sales team. Nate assisted More

by jorevee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Loughrie, Kara Owens, Nate Hoffman
May 29, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for sharing your experience at Thomas! We're thrilled you had a positive interaction with Nate Hoffman and the sales team. While a complimentary cup of coffee is always a nice perk, we're so happy Nate's genuine care helped you find the perfect Hyundai for your needs.

May 23, 2024

I wanted to get my first Subaru and worked with Patrick. He is very knowledgeable and helpful. I was looking for a Forester but I didn't see what I liked in inventory. Patrick went the extra mile and we More

by Allen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
May 29, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Patrick made your first Subaru experience so pleasant and hassle-free. We appreciate you mentioning his knowledge and helpfulness. Finding the perfect car can take some time, and we're glad Patrick went the extra mile to locate a Forester in transit that met your needs exactly. Congratulations on your new car! We hope you enjoy many happy miles in your Subaru. Please don't hesitate to reach out if you have any questions or need anything in the future.

May 05, 2024

Great place to buy a vehicle! !!!! They did NOT push me to buy a vehicle at all!!!! I got a 2021 Hyundai Santa Fe and I love it!!! She kept in touch & answered all my questions!!! More

by reneesnyder85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Carpenter, Kara Owens
May 20, 2024 -

Thomas Cumberland Subaru Hyundai responded

That's fantastic to hear! It sounds like you had a really positive experience at our dealership. Finding a place with no pressure and a helpful salesperson can make a big difference in the car buying process. Congrats on your new 2021 Hyundai Santa Fe! Enjoy the ride!

May 02, 2024

Just learn from our mistake. Do NOT buy a Hyundai. They have the worst engines, possibly in the history of the automotive industry. When your engine inevitably goes bad (ours did More

by Richie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names mentioned
May 20, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for taking the time to write this review. We understand your disappointment with your Hyundai. Please give us a call at 301-724-6310 to discuses this matter further. We would like to discuss how we can help.

May 01, 2024

We bought our new 2018 Subaru Legacy from Thomas Cumberland in August 2018 and loved our car but as I’m getting older it’s harder to get out of it so we went back to Subaru in Cumberland and this ni More

by shellik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Hoffman, David Johns
May 20, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for taking the time to leave such a fantastic review! We're thrilled to hear that you loved your 2018 Subaru Legacy and are now enjoying the ease of entry and exit with your new 2024 Forester. Safety is a top priority for us, so we're glad you found a vehicle with a strong safety rating that gives you peace of mind.

April 23, 2024

Patrick Yoder was the consummate professional. He was not pushy but was able to answer all of my questions. The price of the truck I purchased was excellent and he made sure the sale was proc More

by J. tice
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnathan Loughrie, Patrick Yoder
Apr 25, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Patrick provided such a positive experience. His dedication to customer service and ensuring you found the perfect truck at an excellent price is truly appreciated. We'll be sure to pass your kind words on to Patrick. Congratulations on your new truck, and thank you for choosing Thomas Automotive!

...
4
...