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Thomas Cumberland Subaru Hyundai

Cumberland, MD

4.8
1,781 Reviews

10325 Mt Savage Rd NW

Cumberland, MD

21502

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1,781 Reviews of Thomas Cumberland Subaru Hyundai

May 16, 2022

Patrick was excellent to work with from start to finish. We told him what we were looking for; he saw a car that wasn’t delivered yet, and was able to help us put a deposit down to secure it before it arriv More

by MeganK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
May 16, 2022 -

Thomas Cumberland Subaru Hyundai responded

Thank you for leaving us this positive review! We are thrilled to hear that you had such a great experience with Patrick. We sincerely appreciate your business and hope to see you again in the future! Thank you for choosing Thomas.

May 14, 2022

Everyone was very friendly. Wayne was great at getting back to us. Greatly appreciated. Nice clean facility. More

by marijanelazzaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Kifer
May 16, 2022 -

Thomas Cumberland Subaru Hyundai responded

Thank you for this review! At Thomas, we strive to provide our customers with an upfront, transparent, and hassle-free car buying experience. Thank you for your business!

May 11, 2022

I had very specific needs and spent most of the time dealing with Wayne and the dealership on the phone. Everything went perfectly and pickup the next day went flawless. More

by Jenarow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Kifer
May 12, 2022 -

Thomas Cumberland Subaru Hyundai responded

Thank you for taking the time to leave us this positive review! We are thrilled to hear you had such a great experience with Wayne! Thank you for choosing Thomas! We sincerely appreciate your business.

May 11, 2022

Buying our new car was a great experience. The staff was friendly and very helpful. Their knowledge of the Hyundai Santa Fe that we purchased was second to none. Thanks for the great no hassle More

by gray04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Gray, Teresa Smith, Mike Mace, Patrick Yoder, Kyle Leedy, Michelle Folk, Bailey Hansel, Nate Hoffman, Johna Brown, Wayne Kifer
May 11, 2022 -

Thomas Cumberland Subaru Hyundai responded

We really appreciate this fantastic review! We are so glad to hear that you had such a great experience with us. Thank you for choosing Thomas!

May 03, 2022

Patrick made buying a new car so easy! He was very pleasant and helpful. This is my second car purchase from Thomas, and I highly recommend them to everyone! More

by adwolfe0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
May 09, 2022 -

Thomas Cumberland Subaru Hyundai responded

We appreciate this amazing review! At Thomas, we strive to provide our customers with an upfront, transparent, and hassle-free car buying experience. We are thrilled to hear that you had such a great experience with Patrick! Thank you for choosing Thomas! We hope to see you again in the future!

May 02, 2022

Told the salesman, I rented a car to drive 8hr to buy a Camaro. As I started to application online and apply 10k down they increased the price to 2,000 more. Wow just shady! His response was market value i More

by pstewart2002
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Hoffman
May 10, 2022 -

Thomas Cumberland Subaru Hyundai responded

Thanks for your feedback. We sincerely apologize for the way this came across. We strive to be up-front and transparent with all our customers. The market value on our vehicles is reevaluated frequently by our inventory management team. Since you were in communication with our sales team and had started the process to purchase the Camaro, we would have honored the original price you saw online. Customer Experience Manager, Jeremy McFarland, attempted to reach you by phone to discuss this. Please contact us at 301-724-6310 if you have any questions. We hope to have another chance to earn your business and provide you with a great car buying experience.

April 30, 2022

Wayne was very knowedgeable and courteous. And we really like our new Hundai Tuscon. Satisfied with the dealership. More

by jschildress
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Kifer
May 03, 2022 -

Thomas Cumberland Subaru Hyundai responded

We appreciate this positive review! We are happy to hear that Wayne was so helpful to you in finding your perfect vehicle. Enjoy your new Hyundai Tucson! Thank you for your business.

April 30, 2022

As always the buying experience at Thomas was painless. Patrick gave us time to decide and answered all our questions. More

by lrwengerd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder, Michelle Folk
May 03, 2022 -

Thomas Cumberland Subaru Hyundai responded

Thank you for taking the time to leave us this awesome review! At Thomas, we strive to provide our customers with an upfront, transparent, and hassle-free car buying experience. Thank you for choosing Thomas! We sincerely appreciate your business.

April 25, 2022

Great salesman -Patrick and great finance person-Michelle. Second car purchase at this dealership. Very pleasant experience More

by Jim L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder, Michelle Folk
May 03, 2022 -

Thomas Cumberland Subaru Hyundai responded

Thank you for leaving us this positive review! We are thrilled to hear that you had such a great experience with Patrick and Michelle. We sincerely appreciate your business and hope to see you again in the future! Thank you for choosing Thomas.

April 21, 2022

Everyone there was pleasant and very helpful. The purchasing process went quickly and efficiently. This is a dealership I would recommend to friends and family! Kaylyn was great and very friendly More

by jody.bucy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylyn Rapson
Apr 21, 2022 -

jody.bucy responded

Everyone there was pleasant and very helpful. The purchasing process went quickly and efficiently. This is a dealership I would recommend to friends and family! Kaylyn was great and very friendly!! If you are looking for a new/new to you car please go see her!!!

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