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Thomas Cumberland Subaru Hyundai

Cumberland, MD

4.8
1,781 Reviews

10325 Mt Savage Rd NW

Cumberland, MD

21502

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1,781 Reviews of Thomas Cumberland Subaru Hyundai

September 16, 2024

I worked with Patrick and found him very accommodating throughout the car buying process. He offered to bring a car in from another dealership so I could test drive it, treated me with patience as I took More

by CRob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
Sep 17, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for taking the time to share your experience with us! We’re delighted to hear that Patrick provided you with such a positive car-buying experience. His dedication to customer satisfaction is truly commendable. We strive to make the process as smooth and enjoyable as possible for every customer, and it’s rewarding to know that we achieved that goal in your case. Thank you again for choosing Thomas Automotive.

September 10, 2024

I had a great buy experience with Thomas Hyundai. Car was ready for me when I arrived for my appointment. The financing/buying process was easy. Highly recommend calling them and asking for David Joh More

by jmorgan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Johns
Sep 10, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for your kind words and positive review! We're thrilled to hear that your car buying experience with Thomas Hyundai was exceptional. Our team strives to provide top-notch service and make the process as smooth as possible. We're especially pleased to know that David Johns was able to assist you in finding the perfect vehicle. We appreciate you choosing Thomas Hyundai and hope you enjoy your new car!

September 08, 2024

Kara does a great job! She is very helpful and always makes the purchasing process very easy. More

by efrazee.2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Kara Owens, Tamara Metz
Sep 10, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for your kind words about Kara! We're thrilled to hear that she made your car-buying experience enjoyable. Her dedication to providing excellent customer service is a valuable asset to our team. We appreciate your business and hope to see you again soon!

September 07, 2024

Patrick always shows a lot of patience for the amount of times I change my mind during the car buying process. He's pleasant to work with. This is my third Subaru purchase from him at Thomas. Hopefully ther More

by alvia5581
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
Sep 10, 2024 -

Thomas Cumberland Subaru Hyundai responded

We're so glad to hear that Patrick was able to provide you with a positive car-buying experience. His patience and helpfulness are qualities we value in our team. We appreciate your continued business and trust in Thomas Automotive. We look forward to serving you again in the future.

September 05, 2024

Tamara made this car buying experience easy,she answered all my questions, explained the available warranties and protections,and didn't try to push me into anything I didn't want.I also have to give a shou More

by Mike L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Carpenter, Michelle Folk, Tamara Metz
Sep 10, 2024 -

Thomas Cumberland Subaru Hyundai responded

We’re so glad to hear that your car buying experience at Thomas Subaru was positive! It’s our goal to make the process as smooth and stress-free as possible. We’re thrilled to know that Tamara and Kameron provided you with excellent service. Their dedication to ensuring customer satisfaction is truly commendable. Thank you for choosing Thomas Subaru. We hope you enjoy your new 2025 Outback!

September 01, 2024

Great dealership. David johns helped me. He was great. Ask for him. Next time I buy a car i will be coming here again! More

by Fifedanny54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Johns
August 26, 2024

This was my first time finacing a car and I was very stressed. Nate did an amazing job at soothing my nerves and making the process very painless. I can't recommend him or Thomas enough for this experie More

by Lkgrstrt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Carpenter, Nate Hoffman, Marti Moreland, Jeremy McFarland, Austin Laraway
Sep 03, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for taking the time to share your experience with us! We’re so glad to hear that Nate was able to make your first financing experience positive and stress-free. Our team strives to provide exceptional customer service, and it’s rewarding to know that we met your expectations. Thank you for choosing Thomas Automotive!

August 21, 2024

Repeat buyer but this go around was horrible. Lost 2nd fob, misplaced reimbursement check and sent title to bank on an outright purchase. And was basically told that’s my problem! More

by Crosstrek 24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michelle Folk, Jeremy McFarland, Tamara Metz
Sep 03, 2024 -

Thomas Cumberland Subaru Hyundai responded

We are truly sorry to hear that your recent experience at Thomas Automotive did not meet your expectations. We value your business and strive to provide exceptional customer service. To address these issues promptly, please contact us at 301-724-6310 so we can investigate these matters further and take appropriate action. We are committed to resolving these issues to your satisfaction. Thank you for your understanding and patience.

August 19, 2024

Dealer got me exactly what I wanted. Great experience at dealership and all staff was very friendly and helpful. More

by lucask
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron , Chris Carpenter, Michelle Folk, David Johns
Sep 03, 2024 -

Thomas Cumberland Subaru Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Thomas Automotive. Our team strives to provide exceptional customer service and help our customers find the perfect vehicle. We're so glad we could meet your needs. We hope to see you again in the future!

August 06, 2024

We had a great experience! We worked with Tamara and she was excellent and super sweet! We got our dream car! I would highly recommend Thomas Subaru! We would go back again to More

by wdrichards25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Folk, Tamara Metz
Aug 14, 2024 -

Thomas Cumberland Subaru Hyundai responded

We're so happy to hear about your wonderful experience! Tamara is a fantastic team member and we appreciate you taking the time to share your positive feedback. Customer satisfaction is our top priority, and we're thrilled you found your dream car with us!