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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,560 Reviews

1,560 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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October 03, 2018

Service Dept. Still waiting for someone call about my brake rotors. They were good and now this happen.I guess it would . Had some problem with service dept. Before More

by richie107
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, I regret hearing that you are experiencing any trouble with your vehicle. At your soonest convenience, please reach out to me so that we can discuss your situation further. It would be my pleasure to assist you in any way I can. Best regards, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

October 03, 2018

Making an appointment was useless. I made an appointment and set up a rental the night before. Still waited 30 minutes past my scheduled time due to walkins taken first. More

by aaubin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Employee not the problem
Oct 04, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, It's unfortunate to learn of any unexpected wait during your visit. Your feedback is important to us and I would appreciate the opportunity to discuss with you more in detail. Please contact me when you have a moment. Thank you. Best, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

October 01, 2018

Oil change Always a pleasure to get oil changed and tires rotated. Kelli Henderson is always good with me and I like when it’s done they wash it. More

by HEISLERCURT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to leave us a positive review and rating! We are so glad to know that it is always a pleasure to get your oil changed and tires rotated with us. It is also wonderful that Kelli is always helpful and that you enjoy the car wash. We hope that you will continue to visit us in the near future! Have a great day!

October 01, 2018

Kelly Was very pleasant and helpful. Frank and Natty took great care of me buying the vehicle and Kellie takes great care of me in the service department. Thanks to all of you. More

by BWRIGHT7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kowalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rozdilsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for your positive feedback! We are so glad to know that your experience with us went well and that Frank and Natty took great care of you during your car-buying experience. We are also happy to know that Kelli takes great care of you in the Service Department. We hope that you will continue to visit us in the near future! Have a wonderful day!

September 30, 2018

Faye Giles Faye is an outstanding sales rep. She helped me and my family find what we need and for that I’m greatly thankful. Faye keep up the fantastic job!! More

by Tasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faye Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Yasha, Thank you for the 5-stars and for letting us know that you had an excellent customer experience. You are such a great customer, and if there's anything else we can do for you, please let us know.

September 29, 2018

It takes too long for a simple oil change Everytime I go in I expect that I will wait over an hour. It’s crazy because I’ve never had an oil change take so long. This last time it was an hour More

by SSMITH.1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelli Henderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for your feedback. We are disappointed to learn that you were not satisfied with the level of service you received during your recent visit. When you have the opportunity, please contact me so that we may address your concerns. Thank you. Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

September 28, 2018

Service is great! I always have my car worked on there. Great people very easy going. Always friendly! Would recommend them to my friends and family if asked. More

by sherric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Kowalski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheryl Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nady Boutros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Wagner
Sep 28, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you so much for your wonderful review. We are thrilled to hear you enjoy working with our Service team and that they provide you with friendly customer service. It is wonderful to have your recommendation and we look forward to seeing you again.

September 28, 2018

Awesome Thank you for all you do in the service department and the friendly and courteous people there and the quick response and communication with your cust More

by MMCCARTHY6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal
Sep 29, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for your positive review! We are happy to learn that you have experienced great service with us. We look forward to working with you again!

September 27, 2018

No Pain Great service. Out in less than an hour as promised by very knowledgeable service writer. Confident that work was professionally completed. Very hap More

by Louise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Louise, We are happy to know that you had a great experience with our Service department. Thank you for taking the time to leave a positive review for us! We value your business and look forward to working with you again.

September 27, 2018

Fun Experience I Went in to get an oil change on my Grand Cherokee. When I'm the I like to walk around and look at the new cars. My fiance had been car searching f More

by Compass2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faye Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2018 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the amazing review! We will be sure to thank Faye for giving you such an excellent experience with us. Let us know if there is anything else we can help you with. We definitely look forward to your next visit!

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