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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,560 Reviews
Call Service Center (219) 533-3126

1,560 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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May 05, 2023

I was in for a radio install. Christina (Service Advisor) had me out in 45mins. More

by lowew95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thanks for the five-star review. We are happy to learn our Service Department was able to install your radio promptly. We hope you continue to choose Thomas Dodge Chrysler Jeep of Highland for all your automotive needs.

May 01, 2023

The dealership is very clean service staff seems to be knowledgeable really good atmosphere and they served my favorite cookies may also add conveniently located More

by Corey S.
Recommend Dealer
Yes
Employees Worked With
Jamie
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May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the great rating and review, Corey. We are happy to see our Service Team at Thomas Dodge Chrysler Jeep of Highland was very knowledgeable and provided a clean facility and cookies while receiving your services. We thank you for your business.

April 29, 2023

People are amazing, great experience all around with my van and the work they did. More

by dowopsinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Hub
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May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We are glad you enjoyed a great experience working with our Service Team at Thomas Dodge Chrysler Jeep of Highland. Thank you for your amazing review and for trusting us with your vehicle. We are here if you need any further assistance.

April 28, 2023

Clean, friendly, keeps you well informed about what's going on with your vehicle, And if you don't want to stay and wait, they offer a shuttle service to take you back home. More

by aantoniooo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello. Thank you for your thoughtful 5-Star review regarding our informative and friendly Service Team, and our shuttle service. We are happy we could meet your expectations. Thank you for choosing Thomas Dodge Chrysler Jeep of Highland for your automotive needs.

April 28, 2023

Always good quality job done with Jaime the advisor he knows my car so I ask for him always he goes above and beyond to help my situation More

by 426salwie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

It brings us joy to know that your experiences with our Service Team continue to be top-notch. If you need any further assistance, please do not hesitate to contact Thomas Dodge Chrysler Jeep of Highland. We hope you have a great day!

April 20, 2023

Customer Service team needs help. They don't return calls or follow up with you when they reassure you they will More

by paperowlstampin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Melago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin w and tech james
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May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for taking a moment to share your thoughts on your recent visit with our Customer Service Team. At Thomas Dodge Chrysler Jeep of Highland, we pride ourselves on providing top-notch service and we would like to discuss this further with you. Please contact me directly at your earliest convenience. Thank you, Jimmy Thomas 219-924-6100

April 20, 2023

Great service every time I come. The waiting area is always clean. Keep it up More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello Pat, we are glad you enjoyed great customer service working with our team at Thomas Dodge Chrysler Jeep of Highland. Thank you for your positive review. We are here if you need any further assistance.

April 18, 2023

Service department is top notch. Honest, friendly and knowledgeable. Looks out for your best interest. More

by Sanborn.lydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you, Sanborn.lydia, for the glowing review. Our Service Team here at Thomas Dodge Chrysler Jeep of Highland is proud to read that you had a great experience with us. If we can assist you again in the future, please feel free to reach out.

April 17, 2023

The service department is excellent. I have a fleet of over 60 vehicles and I can always count on this team for prompt service. They are also very responsive and forthcoming with statu More

by Vic.Wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We are happy to learn that you had a satisfactory experience. Our Service Team of professionals always aims to provide the best service we can offer to our customers. Thank you so much for providing your feedback. We appreciate your business at Thomas Dodge Chrysler Jeep of Highland.

April 17, 2023

Worse customer service I have ever had. No call back or update with car. I had to hunt down JW More

by paperowlstampin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Gain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Melago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Wright and James W
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May 19, 2023 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Please know that we take your feedback seriously and would like to speak with you about the level of customer service and communication you received from our Service Department during your recent visit. Would you mind contacting me at a time that is convenient for you to discuss this further? Thank you, Jimmy Thomas 219-924-6100

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