Thomas Chrysler Dodge Jeep Ram of Highland

I had an issue with the service department. I calmly brought my concerns to the attention of manager Frank Kowalski, and he was able to rectify the situation. While I'm not "thrilled" about my previous brought my concerns to the attention of manager Frank Kowalski, and he was able to rectify the situation. While I'm not "thrilled" about my previous experience with Thomas Dodge, they made the effort to earn back my business and I am appreciative. More

as soon as we walk in the door we was talking care of , no waiting around.my salesman brian tom was friendly,and gave a clear answer about all the cars i was looking at. tony turvo was also helpful.with so no waiting around.my salesman brian tom was friendly,and gave a clear answer about all the cars i was looking at. tony turvo was also helpful.with some questions, i had about the car. price of the car was great. More

I came in to look at new cars. The salesman George showed me the Patriot and Compass. He recommended test driving both vehicles to see how I liked the feel of both. Any question I asked was answered specific me the Patriot and Compass. He recommended test driving both vehicles to see how I liked the feel of both. Any question I asked was answered specifically. When I started with the paperwork to buy the Compass, he gave me all finance options that were beneficial to me. Now I have my new car. When I traded in my old car and forgot to ask for my old plates, I called George and he got the plates and held them until I picked them up the next day. More

Pleasant experience! The employees we dealt with were professional and courteous. Trade in experience and purchase process were both simple and straightforward. I would recommend this dealership. professional and courteous. Trade in experience and purchase process were both simple and straightforward. I would recommend this dealership. More

I bought a new, 2013 Dodge Grand Caravan in February of 2013. Since then, I have had one problem after another. First, they call me a week later to tell me that the vehicle I bought may have hail damage. I 2013. Since then, I have had one problem after another. First, they call me a week later to tell me that the vehicle I bought may have hail damage. I closely inspected my vehicle, and it in fact did have a lot of small hail damage. They said that they would repair it free of charge, but then they kept putting it off. I had to call multiple times to finally get an appointment to repair the hail damage. In the mean time, I noticed that my brakes would squeak very loudly at times. When I finally got to bring my car in for the hail damage, I told them about the brakes. They said that they would fix those as well. They kept my car for a day or two, and when I got it back, the hail damage was fixed, but my car smelled terrible (new car smell gone) and the brakes still squeaked. Eventually, they did take my car back in again for the squeaking brakes, but they said that there was nothing wrong with them. They said only that they needed to be seated and driven. I was very frustrated by this time, so I spoke with Tony Turco, who said that there really wasn't anything that they could do. He said that they weren't even obligated to disclose hail damage and acted like they were doing me some big favor in fixing the vehicle. He also said that the brakes were always going to squeak like that because of the type of brakes they are! I just brought my van back in for a third time to have the brakes looked at because I just can't live with the squeaking. I had a ten year old car before this that did not make noise like that! Brian Gain, the service manager, did help and replace my brakes. I hope that this is the end of the issue. He was the only person there that seemed interested in helping me. Needless to say, I do NOT recommend this dealership. More

I appreciate the no-haggle and bottom line car sales philosophy and the willingness of everyone to listen to customer requests. I asked to work with Tony or Cheryl directly and that request was respect philosophy and the willingness of everyone to listen to customer requests. I asked to work with Tony or Cheryl directly and that request was respected by the entire dealership. This is the third car I have purchased from Thomas Dodge due to the direct sales and excellent service provided. Thank you to Cheryl and Tony for coordinating with the service department as well. I am proud to own another Thomas Dodge product and will continue to do business with Thomas Dodge because of Tony and Cheryl. More

Couldn't be happier! They really worked with me. This dealership was very friendly and made my buying experience pleasant! Thanks for all your help! This dealership was very friendly and made my buying experience pleasant! Thanks for all your help! More

Talked to George Hylek over the phone concerning a SUV I was interested in and he was more than willing to answer all my questions. Although I live in Ohio he made my car buying experience exceptional. Drov was interested in and he was more than willing to answer all my questions. Although I live in Ohio he made my car buying experience exceptional. Drove to Indiana and came away with the SUV I wanted! The entire staff were super friendly and George is an all around great individual! Thank you Thomas Auto Group! More

The team was very friendly and helpful without being pushy. The sale went smoothly. Glen was wonderful to work with. We are very happy with our purchase. Thank you! pushy. The sale went smoothly. Glen was wonderful to work with. We are very happy with our purchase. Thank you! More

Went for 1st oil change on 7/5/2013 thru the express lane, & when I went to p.u., I noticed the invoice had the wrong mileage, so I told her th & she said she'll tell the person in shop to correct it & lane, & when I went to p.u., I noticed the invoice had the wrong mileage, so I told her th & she said she'll tell the person in shop to correct it & that I'll be met at the vehicle. I waited for over 10 mins. & went back in to see what the hang-up was & after going into shop she had the wrong still. I asked her who's responsible for the error & she implied that it wasn't her. I also aked her to edit the invoice so that the right mileage will be computer for the next time, & that wasn't done either. After 3 tries, she almost did it wrong again as we were next to the car! Even though she apologized, I believe that of all the dealerships I've dealt with in the over 40 yrs. of contact with a service dept., you rate at 1+ out of 5,with 5 being *****s. By the way, the oil change & car wash was a 5! Thank-you for your time. Frank Galati More