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Thomas Chrysler Dodge Jeep Ram of Highland
Highland, IN
3,142 Reviews
A new car, truck or SUV could be waiting right around the corner for you; all you have to do is stop by Thomas Dodge Chrysler Jeep located in Northwest Indiana, Lake county at 9604 Indianapolis Blvd in Highland, IN, or call (219) 924-6100 to speak with our knowledgeable staff. Our new and pre-owned inventories feature some of today's latest and most sought after models.
Thomas Dodge Chrysler Jeep is all about the customer, so stop by today and let us prove our commitment to exceptional service! We make it fun.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,142 reviews
September 30, 2014
my new car Emmanuelo greeted my fiance and I and worked with us. Gave us different options. He showed us he cared where other dealership s sales people didn't g Emmanuelo greeted my fiance and I and worked with us. Gave us different options. He showed us he cared where other dealership s sales people didn't give us the time of day. Thanks Emmanuelo! More
by Firecracker08
Employees Worked With
Emmanuelo Obiefuna
September 29, 2014
Poor service while attempting to purchase a new truck The experience I had with Thomas Dodge in Highland was less than satisfactory. I visited the dealership twice. The one salesperson Faye did her best, The experience I had with Thomas Dodge in Highland was less than satisfactory. I visited the dealership twice. The one salesperson Faye did her best, however appeared overwhelmed with other customers. The initial appointment that was made with Mr. Pashe from Fleet was broken when I arrived and discovered that he was not there. A salesperson, Faye attempted to help me, however she was limited to what she could help me with since she did not have computer access to information that I needed. We made another appointment last Thursday, 9-25-14. We my wife and I arrived we again had to wait for service while our salesperson, Faye, was dealing with other customers. After more than an hour, my questions were still not answered. A manager came to us and said that he was going to assign us to another person in Fleet and there would be an appointment made this coming week. We left quite frustrated. I phoned Bobb Group Dodge in Cedar Lake. A salesperson. Dennis appeared eager to help us and we made an appointment yesterday, Saturday, 9-27-14. As soon as we arrived at Bobb we were treated very well and our entire buying experience was completed in a little over an hour. All our questions were answered, we were shown trucks and we were given a test drive. We were also given a fair price and closed the deal. I would recommend the Bobb Group Dodge Dealer to anyone for their oustanding service. I would not recommend Thomas Dodge. More
by andersen6745
Employees Worked With
September 27, 2014
Great customer service! I recommend purchasing a new vehicle from Thomas Dodge. We are very pleased with our new Wrangler and the customer service we received. Emmanuel was v I recommend purchasing a new vehicle from Thomas Dodge. We are very pleased with our new Wrangler and the customer service we received. Emmanuel was very friendly, knowledgeable, and professional! More
by Bcraw71
Employees Worked With
Emmanuelo Obiefuna
September 22, 2014
over charged took jeep wrangler in for service (check Engine light on) things started to happen roped of jeep night before received call from Dealer problems start took jeep wrangler in for service (check Engine light on) things started to happen roped of jeep night before received call from Dealer problems started first thy said i it lost the brakes (had them do repairs) then they said fuel pump was bad this they said would turn off the check engine light ( need to do to get license plates) when i went to pick up jeep part of the rear inter wheel well was not reconnected and had to go back mechanic claimed he never worked on that side?? had them reinstall missing plastic rivet asked what happen to old parts and said they were thrown out went home unhappy went to emissions and passed Was happy two days latter check engine light came back on !! called mutable times before getting an service adviser to answer phone took jeep back they said it needed a another part (they did give me a free oil change) went home mad again went to different dealer BoBBs auto group in cider lake (good dealer) they checked it and found crossed air lines and corrected the issue have tried to call and unable to get an answer on this issue after spending over $1000.00 dollars at Thomas Dodge were i bought this jeep will never go back again May try to go back and personally talk to some one tried to contact by internet but the only want to cell you a car More
by Dan Z
Employees Worked With
Lester
September 17, 2014
customer service is atrocious The purchase of my jeep went over smoothly, but they talked me into buying the service package which included oil changes and tire rotations. The firs The purchase of my jeep went over smoothly, but they talked me into buying the service package which included oil changes and tire rotations. The first time I took my car in everything was fine. The second time I was told that they were too busy so I would have to schedule an appointment. I scheduled one in an open time slot, but when I took it in it took them an hour and a half to do the change. I kept going up to the customer service rep and kept getting the answer that it's almost done. First time I did this was 25 min into the oil change. Now I am here for my 3rd change for an appointment that I scheduled for noon. I showed up 15 min early. It is now 1230 and I am staring at my car through the window with nothing being done to it. Since i have been driving i have never had to sit and wait this long to get an oil change. Especially not twice in a row. I guess appointment times and customer satisfaction aren't important to the people who work in this department. Update: This took over an hour. More
by markh510
Employees Worked With
storino is what's on the paper.
September 14, 2014
Great Buy My purchase experience with Thomas Dodge Chrysler Jeep of Highland was very positive. My car purchasing experience began with me searching online for My purchase experience with Thomas Dodge Chrysler Jeep of Highland was very positive. My car purchasing experience began with me searching online for a specific vehicle that I was interested in. I found an online posting for the vehicle I wanted at Thomas Dodge Chrysler Jeep And decided to go check out the establishment and vehicle. My experience at Thomas Dodge Chrysler Jeep of Highland was better than my previous experiences with other dealerships. Faye was very helpful, knowledgeable, and honest in respect to the vehicle I was interested in. Additionally, she was really interested in working with me financially to ensure that we were both satisfied with purchase price of the car. That was a huge impact on my decision to purchase the vehicle from there. Seeing the original sticker price of the vehicle was not over the Blue Book Value, and that They were still willing to do some slight negotiating, spoke volumes to me. I am very happy with my vehicle. I purchased the vehicle in great condition in and out (2010 Chevy Camaro RS) and not many miles at all. I am very happy with my purchase price as well. I can honestly say, without reservation I will return years from now when it time for me to purchase another vehicle. Additionally, I highly recommend Thomas Dodge Chrysler Jeep of Highland to others. My purchase experience was hassle-free, quick, and easy; thus, I certain that yours would be the same! More
by Timothy314
Employees Worked With
September 12, 2014
The Sales staff was wonderful, especially Faye! The entire experience was good except for the Finance Manager, who could use a lesson in manners and communication. The Sales Rep Faye and the Sales The entire experience was good except for the Finance Manager, who could use a lesson in manners and communication. The Sales Rep Faye and the Sales Manager were wonderful, helpful, and extremely pleasant. More
by Efutrell
Employees Worked With
September 07, 2014
Chrysler 200 I recommend any and eveybody to go and shop with thomas dodge. Faye was friendly and very patient she work with me and made sure I stayed in my buge I recommend any and eveybody to go and shop with thomas dodge. Faye was friendly and very patient she work with me and made sure I stayed in my buget thanks More
by Marquish
Employees Worked With
September 05, 2014
They took excellent care of me I am very pleased with the service at this dealership. The pricing was awesome and the dealers where honest and friendly. I am very satisfied with the I am very pleased with the service at this dealership. The pricing was awesome and the dealers where honest and friendly. I am very satisfied with the customer service and the condition of the vehicle when I got it. I defiantly see myself returning to this dealership in the future first next time I am looking for a vehicle and I am recommending this dealership to anyone I know who is looking for a car. More
by I got dat hemi
Employees Worked With
September 04, 2014
no pressure shopping The salesman Joe Heisler was very knowledgeable, patient, answered all my questions, very pleasant experience. I am a repeat buyer, by far this was t The salesman Joe Heisler was very knowledgeable, patient, answered all my questions, very pleasant experience. I am a repeat buyer, by far this was the most efficient process that I have been through and as for customer service I have had for the most part pretty good service through out the years. More
by ochin46
