Thomas Chrysler Dodge Jeep Ram of Highland

Great Staff Very satisfied Heather, Steve, and Nady we're great in answering all of my questions and extremely helpful in helping me find a car I love with numbers that work for Heather, Steve, and Nady we're great in answering all of my questions and extremely helpful in helping me find a car I love with numbers that work for me. I'd highly recommend them to anyone looking for a new or used car. More

Great Dealership ! Highly recommend Thomas Auto Group. Cheryl, Courtney and Naddy treated us with professionalism, courtesy and friendliness. Great price and service. Highly recommend Thomas Auto Group. Cheryl, Courtney and Naddy treated us with professionalism, courtesy and friendliness. Great price and service. Even though its 2 hours away, we will return for our next vehicle. Thank you so much ! More

Happy customer Great company lowest prices in the area. Faye giles was an excellent saleswoman couldnt ask for anything better. Great deal breaker with offering l Great company lowest prices in the area. Faye giles was an excellent saleswoman couldnt ask for anything better. Great deal breaker with offering lifetime warranty on power train. Finace department was great to work with, they actually try to work with you not against you! More

Best Service Ever This was the best car buying experience I ever had. The staff took care of me and got me the best possible deal. They were attentive and kept me infor This was the best car buying experience I ever had. The staff took care of me and got me the best possible deal. They were attentive and kept me informed of everything going on with my vehicle from order to pickup. They are great and care about their customers. More

Worst car buying experience EVER! My husband wanted a new truck and we were referred here by a family member- this is as far as my good experience goes. After looking through their in My husband wanted a new truck and we were referred here by a family member- this is as far as my good experience goes. After looking through their inventory, my husband selected the truck that we saw listed on the internet (which also was the first one we saw). We filled out paperwork and then waited......the sales person came back to fill this same paperwork out another 4 times....we reviewed the trade info and spoke with the sales manager Nick and thought the deal was done and just needed to wait for their finance person..... After nearly an hour and a half of being told that we were almost done and we just needed to be patient we started asking why was there such a delay....what was the hold up....what is going on. The sales managers were nothing but rude, condescending and very uncommunicative. I finally went up and asked for my keys back as we had been there over four hours at this point. I was told that they had five deals to close and ours was the last one- I told them that was not our problem and that someone should have let us know about the extreme delay time wise so we could have decided if we wanted to wait. This sales manager stated that since ours was the last one we should wait. I asked was this customer service- he laughed and rolled his eyes and said they had other deals they were working on so we just needed to wait. They only had one finance person- again not my problem. The sales managers felt that I was just a crazy woman and laughed when I complained. I again said I wanted my keys back as they apparently did not care about making a sale. I informed them that I bought two cars together and NEVER waited that long.....I was done in a matter of 30 minutes. Mind you at this time I had still not gotten my keys back..... I stated that the sales person continuing to mention how they needed a good review was really aggravating given the current situation.... And if the dealership thought that this was the way to get a good review- they were sadly mistaken. Nick proceeded to toss my keys back at me and stated that the deal was off.....they could not afford to get a BAD review from us. It was at this point I stated that this was a really xxxxty way to treat your customers. Had we been informed of the time delay- we could have gone out to eat dinner. There was NO communication and/or respect. We would have gladly gone out, gotten dinner and came back if we had been given that option. Instead, we kept getting told that it would just be a little longer.... The most ignorant sales manager ( I do not know his name as we did not work with him) had sent the porter out to the parking lot to get the truck before we had a chance to get our things out of it. Needless to say when a dealership is more worried about them getting a good customer review that actual customer service....RUN! Hopefully this review is on the website that you were so afraid of getting a negative review on and that it is NOT removed....although I am sure Thomas dodge will filter it if they can. I only have one word-HORRIBLE!!! From the reviews I did see on here, there are several other people who have had a less than pleasant experience. More

Great Experience! by DBleeke We recently bought a 2015 Jeep Cherokee at Thomas Dodge in Highland. It was a great experience with Basia and Joe helping us at every step. The no has We recently bought a 2015 Jeep Cherokee at Thomas Dodge in Highland. It was a great experience with Basia and Joe helping us at every step. The no hassle no pressure sale is not to be believed! We love our Jeep and thank you all at Thomas Dodge! DBleeke More

Loved this Dealership! Courtney sold me my 2014 Jeep Cherokee last weekend and I love it! Both her and Heather were very professional. They are down to earth and more like f Courtney sold me my 2014 Jeep Cherokee last weekend and I love it! Both her and Heather were very professional. They are down to earth and more like friends than car saleswoman. The whole process was very easy and the no haggling thing was a definite plus because it saved me (and them) a bunch of time sitting and negotiating prices. I got my car for a great deal and a nearby dealership with the same vehicle (with more miles) couldn't come close to their low price. Plus, they are really close to my house AND I get a few free oil changes. Score! The free popcorn while signing papers was a bonus too. Overall, I would definitely recommend this dealership to anyone looking for a vehicle because of how easy and fun the whole process was - that's right, I said 'fun'. ?? More

my new car Emmanuelo greeted my fiance and I and worked with us. Gave us different options. He showed us he cared where other dealership s sales people didn't g Emmanuelo greeted my fiance and I and worked with us. Gave us different options. He showed us he cared where other dealership s sales people didn't give us the time of day. Thanks Emmanuelo! More

Poor service while attempting to purchase a new truck The experience I had with Thomas Dodge in Highland was less than satisfactory. I visited the dealership twice. The one salesperson Faye did her best, The experience I had with Thomas Dodge in Highland was less than satisfactory. I visited the dealership twice. The one salesperson Faye did her best, however appeared overwhelmed with other customers. The initial appointment that was made with Mr. Pashe from Fleet was broken when I arrived and discovered that he was not there. A salesperson, Faye attempted to help me, however she was limited to what she could help me with since she did not have computer access to information that I needed. We made another appointment last Thursday, 9-25-14. We my wife and I arrived we again had to wait for service while our salesperson, Faye, was dealing with other customers. After more than an hour, my questions were still not answered. A manager came to us and said that he was going to assign us to another person in Fleet and there would be an appointment made this coming week. We left quite frustrated. I phoned Bobb Group Dodge in Cedar Lake. A salesperson. Dennis appeared eager to help us and we made an appointment yesterday, Saturday, 9-27-14. As soon as we arrived at Bobb we were treated very well and our entire buying experience was completed in a little over an hour. All our questions were answered, we were shown trucks and we were given a test drive. We were also given a fair price and closed the deal. I would recommend the Bobb Group Dodge Dealer to anyone for their oustanding service. I would not recommend Thomas Dodge. More

Great customer service! I recommend purchasing a new vehicle from Thomas Dodge. We are very pleased with our new Wrangler and the customer service we received. Emmanuel was v I recommend purchasing a new vehicle from Thomas Dodge. We are very pleased with our new Wrangler and the customer service we received. Emmanuel was very friendly, knowledgeable, and professional! More