Thomas Chrysler Dodge Jeep Ram of Highland

My New Vehicle First time car buyer here at this dealership and my sales person Faye Giles was great help, she answered all the questions I had and made me feel very First time car buyer here at this dealership and my sales person Faye Giles was great help, she answered all the questions I had and made me feel very comfortable. I will recommend any friends and family to this dealer and to ask for Faye, overall great customer service and very friendly. More

Faye did a good Job Faye Giles my sales associate was very accommidating and patient with me. She took time and made sure I was comfortable with the whole deal. Top shel Faye Giles my sales associate was very accommidating and patient with me. She took time and made sure I was comfortable with the whole deal. Top shelf More

Look no further for a new or used car!!!!! The best dealership around by far!! Rock bottom prices that can't be beat or matched by any other dealer. No sales scams, just the bottom line. Ada The best dealership around by far!! Rock bottom prices that can't be beat or matched by any other dealer. No sales scams, just the bottom line. Adam went out of his way to help us find the right car for us without any pressure to buy. Would recommend this establishment to everyone! More

Great sales service I personally dislike the no- haggle policy. I like that you have the lifetime powertrain warranty. The sales women Faye was great. She was very kn I personally dislike the no- haggle policy. I like that you have the lifetime powertrain warranty. The sales women Faye was great. She was very knowledgable and honest. More

Very good Faye was amazing to work with. She was very professional and knowledgeable. I plan to bring my in-laws for a new car and will be asking for Faye. She Faye was amazing to work with. She was very professional and knowledgeable. I plan to bring my in-laws for a new car and will be asking for Faye. She deserves a RAISE!!! This was my second car purchased from this dealership. i was a little disappointed there was no returning customer discount. I was told by the manager it was because prices were already low. Still feel it would be good business practice. Finance persona was also very good! More

Great Staff Very satisfied Heather, Steve, and Nady we're great in answering all of my questions and extremely helpful in helping me find a car I love with numbers that work for Heather, Steve, and Nady we're great in answering all of my questions and extremely helpful in helping me find a car I love with numbers that work for me. I'd highly recommend them to anyone looking for a new or used car. More

Great Dealership ! Highly recommend Thomas Auto Group. Cheryl, Courtney and Naddy treated us with professionalism, courtesy and friendliness. Great price and service. Highly recommend Thomas Auto Group. Cheryl, Courtney and Naddy treated us with professionalism, courtesy and friendliness. Great price and service. Even though its 2 hours away, we will return for our next vehicle. Thank you so much ! More

Happy customer Great company lowest prices in the area. Faye giles was an excellent saleswoman couldnt ask for anything better. Great deal breaker with offering l Great company lowest prices in the area. Faye giles was an excellent saleswoman couldnt ask for anything better. Great deal breaker with offering lifetime warranty on power train. Finace department was great to work with, they actually try to work with you not against you! More

Best Service Ever This was the best car buying experience I ever had. The staff took care of me and got me the best possible deal. They were attentive and kept me infor This was the best car buying experience I ever had. The staff took care of me and got me the best possible deal. They were attentive and kept me informed of everything going on with my vehicle from order to pickup. They are great and care about their customers. More

Worst car buying experience EVER! My husband wanted a new truck and we were referred here by a family member- this is as far as my good experience goes. After looking through their in My husband wanted a new truck and we were referred here by a family member- this is as far as my good experience goes. After looking through their inventory, my husband selected the truck that we saw listed on the internet (which also was the first one we saw). We filled out paperwork and then waited......the sales person came back to fill this same paperwork out another 4 times....we reviewed the trade info and spoke with the sales manager Nick and thought the deal was done and just needed to wait for their finance person..... After nearly an hour and a half of being told that we were almost done and we just needed to be patient we started asking why was there such a delay....what was the hold up....what is going on. The sales managers were nothing but rude, condescending and very uncommunicative. I finally went up and asked for my keys back as we had been there over four hours at this point. I was told that they had five deals to close and ours was the last one- I told them that was not our problem and that someone should have let us know about the extreme delay time wise so we could have decided if we wanted to wait. This sales manager stated that since ours was the last one we should wait. I asked was this customer service- he laughed and rolled his eyes and said they had other deals they were working on so we just needed to wait. They only had one finance person- again not my problem. The sales managers felt that I was just a crazy woman and laughed when I complained. I again said I wanted my keys back as they apparently did not care about making a sale. I informed them that I bought two cars together and NEVER waited that long.....I was done in a matter of 30 minutes. Mind you at this time I had still not gotten my keys back..... I stated that the sales person continuing to mention how they needed a good review was really aggravating given the current situation.... And if the dealership thought that this was the way to get a good review- they were sadly mistaken. Nick proceeded to toss my keys back at me and stated that the deal was off.....they could not afford to get a BAD review from us. It was at this point I stated that this was a really xxxxty way to treat your customers. Had we been informed of the time delay- we could have gone out to eat dinner. There was NO communication and/or respect. We would have gladly gone out, gotten dinner and came back if we had been given that option. Instead, we kept getting told that it would just be a little longer.... The most ignorant sales manager ( I do not know his name as we did not work with him) had sent the porter out to the parking lot to get the truck before we had a chance to get our things out of it. Needless to say when a dealership is more worried about them getting a good customer review that actual customer service....RUN! Hopefully this review is on the website that you were so afraid of getting a negative review on and that it is NOT removed....although I am sure Thomas dodge will filter it if they can. I only have one word-HORRIBLE!!! From the reviews I did see on here, there are several other people who have had a less than pleasant experience. More