Thomas Chrysler Dodge Jeep Ram of Highland

Awesome, Easy Experience The whole experience of purchasing my new PURPLE JEEP WRANGLER was easy and stress free. Everyone at the dealership was pleasant and informative. Wi The whole experience of purchasing my new PURPLE JEEP WRANGLER was easy and stress free. Everyone at the dealership was pleasant and informative. Will be referring EVERYONE looking to buy or lease a car! More

Horrible dealership I will start by saying the purchasing process of buying a vehicle here was really nice. It might have been the easiest and most relaxing time I have h I will start by saying the purchasing process of buying a vehicle here was really nice. It might have been the easiest and most relaxing time I have had buying a car. Buying a car is one of my most hated things to do. With that said, the after the purchase service is where this dealership is terrible. The first time I came in for an oil change was nothing short of miserable. Actually, the first time I was turned away because I didn't have an appointment (after standing there waiting to be helped for 15 minutes). They told me it would be at least 2 hours for an oil change and tire rotation. I work odd hours where I don't know when I will be off to make an appointment. I went home and made an appointment. When I went back for my appointment, they told me it would be about a 2 hour wait, even with the appointment. I just went back for another appointment for an oil change, and it actually wasn't as bad as the first time. During the oil change, they noticed an oil leak. I have the lifetime warranty as well as the extended warranty (for used vehicles). I made an appointment for the leak. They were already booked up for the next 2 saturdays. I will spare you the rest, but the service department here is TERRIBLE! If you buy a vehicle from Thomas, buy a used vehicle that you don't have to bring back here for service! Save yourself a TON of headaches. I can't wait to pay my vehicle off so I can sell it and not have to deal with Thomas anymore! They do NOT care about the customer as a person, and only want money! More

Predator Faye was an awesome salesperson! She helped me select a Challenger that looks like one mean looking predator. She got me a nice deal, too. Faye was an awesome salesperson! She helped me select a Challenger that looks like one mean looking predator. She got me a nice deal, too. More

Easy and efficient Overall I was very pleased with my experience. Danny was very helpful and knowledgeable. I bought a 2016 Dodge Challenger and I am very pleased with m Overall I was very pleased with my experience. Danny was very helpful and knowledgeable. I bought a 2016 Dodge Challenger and I am very pleased with my purchase. I will be recommending this dealer to friends and family More

Amazing Great service! Going home with a brand new car in less than 2 hrs! Excellent sales I highly recommend coming here. Excellent excellent excellent excel Great service! Going home with a brand new car in less than 2 hrs! Excellent sales I highly recommend coming here. Excellent excellent excellent excellent excellent More

Thanks so much i want to thank Joe Heisler, Frank Kowalski and Brian Gain they worked with me until I felt Comfortable with my purchase and felt like the decision a i want to thank Joe Heisler, Frank Kowalski and Brian Gain they worked with me until I felt Comfortable with my purchase and felt like the decision and deal was made More

Excellent They have amazing customer service. I will recommend my friends and family to purchase a vehicle from them. They have great team. Just amazing atmosph They have amazing customer service. I will recommend my friends and family to purchase a vehicle from them. They have great team. Just amazing atmosphere. More

Very positive experience. Joe Heisler was great to deal with. He never pressured me into making a final decision. Joe was always helpful and courteous when I looked at variou Joe Heisler was great to deal with. He never pressured me into making a final decision. Joe was always helpful and courteous when I looked at various trucks. Always willing to help and had patience with my initial indecisions. Was always willing to make time for me when I was able to stop by. My wife will also be ready to purchase a car soon and we are coming back to see Joe... Would recommend Joe to anyone that is interested in browsing or buying a vehicle at Thomas Dodge. Once we decided on a vehicle, Nady in financing got it all done on his end and it was rather painless. Thanks Joe and Nady! More

Awesome Personal Service I was very skeptical about purchasing a vehicle from any dealership that won't negotiate price. I feel that negotiations are an integral part of the p I was very skeptical about purchasing a vehicle from any dealership that won't negotiate price. I feel that negotiations are an integral part of the process because of the overwhelming subjectivity in pricing. My experience at Thomas in Highland is definitely the exception. I had been doing some research on a few vehicles this particular day. Some sales personnel were pushy, some were uninterested, and one was more interested in talking about his car rather than in what I was there for. At Thomas in Highland, I got to work with Faye Giles. Faye was very knowledgeable about the product and she was extremely professional and personable; two traits which serve her well as a salesperson. When I initially expressed my reservations concerning their non-negotiation policy Ms. Giles was still committed to helping me in my research. Now that's what I call service! I did not purchase a vehicle that same day, as I wanted to consider all my options. Ms. Giles was good enough to keep in touch with me via email and text which further exemplifies her willingness to cater to her customers & not just push a sale. I ended up going back and buying a vehicle from Thomas. I'm a person who does their homework thoroughly when it comes to these matters and the price was far above & beyond better than anything else out there. Let's also consider the owner lifetime warranty on the power train, complimentary initial oil change & tire rotation, ongoing help from your salesperson, stellar support from Thomas and online tools, etc. I could go on and on.... In closing I want to thank Thomas for such a great buying experience. I thank Tim in finance for his great work in finding me the perfect loan for my budget. I also want to thank Faye for her awesome attention throughout the entire process. There should be higher scores to give because you certainly deserve them. I feel very confident & happy in my purchase. I highly recommend the team at Thomas in Highland and will definitely come to them in the future. Much appreciated & thank you More

Excellent Sales team Joe Heisler was courteous and knowledgeable of the products and with his thorough explanations aided us in making our decision. He answered all of ou Joe Heisler was courteous and knowledgeable of the products and with his thorough explanations aided us in making our decision. He answered all of our questions and then some! We ended up with the perfect vehicle and exactly what we were looking for prior to going to see him. More