Thomas Chrysler Dodge Jeep Ram of Highland

Very disappointed So disappointed with the service I received today. I know they get busy before a holiday so I was at the dealership at 8 am to drop off for an oil c So disappointed with the service I received today. I know they get busy before a holiday so I was at the dealership at 8 am to drop off for an oil change. I asked how long and James the service advisor said not long. I asked if it would be done by noon. He said yes. Well at 3pm I hadn’t heard anything so I called and was told James wasn’t available and he would call me because my car wasn’t done. 45 minutes passed and I did not get a return call. I called and waited for 7 minutes before the call was even answered. Again James wasn’t available but the person who answered took the time to find out that my car was finally ready and James was finishing up the paper work. When I got there I was charged for tire rotation that I hadn’t been charged for previously. When I questioned it I had to wait for the advisor to come out and he said i was out of fire roarions but still had the oil changes in my plan. I asked why I wasn’t told when I dropped it off, he had no answer just that the amount was due. Never apologized for the ridiculously long wait for my car and seemed indifferent. While this was going on another couple were having their own issue with being charged $70 for a diagnostic test that they were not informed of a charge on ahead of time. I’ll be in the market of a new car soon and I doubt I will be buying it through Thomas. My daughter, my son, and I have spent a lot of money over the years but I think it is time to find a new dealer More

Great place and people!! Faye is a great person to work with when finding a vehicle. She is not pushy sales person and listens to your wants and helps you stay in your budget Faye is a great person to work with when finding a vehicle. She is not pushy sales person and listens to your wants and helps you stay in your budget without pushing extras. Be sure to call Faye she was a great help with us and I am sure she will be great help to ever comes her way!! Thank you again for helping us find the right vehicle for us! More

Phenomenal Saleswoman If you are looking to buy a Chrysler, Jeep, or Dodge you have to go see Faye Giles at Thomas CJD in Highland IN. We have purchased two trucks from Fay If you are looking to buy a Chrysler, Jeep, or Dodge you have to go see Faye Giles at Thomas CJD in Highland IN. We have purchased two trucks from Faye and have no complaints what so ever. She was extremely knowledgeable on all of the vehicles and was awesome to us and our children. She answered all our question and made the whole process very fast & easy. I would give her 10 stars if possible. Go see Faye! More

Best experience ever! My husband and I went in to lease a new Jeep Compass, and that's exactly what Emmanuel did for us! Very friendly and helped us out any way he could so My husband and I went in to lease a new Jeep Compass, and that's exactly what Emmanuel did for us! Very friendly and helped us out any way he could so we would come home that day with the perfect car. More

Go see Faye Giles!!!! My husband and I shopping experience could not have been any easier! We came in knowing which vehicle we wanted, thanks to Thomas Dodge website. Ms.F My husband and I shopping experience could not have been any easier! We came in knowing which vehicle we wanted, thanks to Thomas Dodge website. Ms.Faye was patient and listened to our needs. Her customer service was outstanding and we will definitely be back to see her in purchasing our next vehicle. Thanks again!! More

Loved the no pressure!!! We just purchased our first van this weekend, totally love it! We went to this dealership on the recommendation of my two brothers, mother and sister. We just purchased our first van this weekend, totally love it! We went to this dealership on the recommendation of my two brothers, mother and sister. Loved how the salesman did not try to make us buy something we weren't looking for and was interested in the needs he thought we would need. Was very helpful and expressing his knowledge on the vehicle itself. Great experience overall since I know I hate car shopping. Would definitely recommend to anyone looking for friendly and honest salesman. More