Theodore Robins Ford

I have always had kind, considerate and knowledgeable associates to work with in service department. associates to work with in service department. More

This is a REPOST since someone deleted my review. STAY AWAY FROM THIs DEALERSHIP! TAKE YOUR BUSINESS TO ANOTHER FORD DEALERSHIP. If there was such thing as a negative star rating I would apply it STAY AWAY FROM THIs DEALERSHIP! TAKE YOUR BUSINESS TO ANOTHER FORD DEALERSHIP. If there was such thing as a negative star rating I would apply it here. This dealership made a huge mistake on my order for a 2023 Bronco Heritage, which turns out they never even ordered. Please read my lengthy story below, you can't make this stuff up! In November of 2023 I went into Theodore Robins Ford to build and place an order for a 2023 Bronco Heritage. The salesman, who will remain nameless, assisted me with the online build and assured me my order would be placed once the order banks opened up. I was told it could be months and up to a year before the order might be placed. I was told to periodically call for status reports and be on the lookout for emails from either Theodore Robins Ford or Ford Motor Co. I called once in December and was told there was no update on when the order banks would open. I called again in January 2023 and was told the same thing. On Feb 21, 2023 I received and email from the dealership with the VIN of my vehicle and the build date of 3/13/23 to 3/17/23. This was exciting news, as now I knew my vehicle was going to be built soon. On April 23, 2023 I received another email from the dealership stating my Bronco was almost here and should arrive between 4/30/23 to 5/7/23. This was real exciting news! I called the dealer on 5/1/23 to check on the status and was told my vehicle had arrived and was being detailed and inspected and should be ready in a few days. With this great news, I sold my vehicle so that I would have a down payment for my new Bronco (I had a buyer ready to go once my Bronco came in). Later that same afternoon, I contacted the dealer and asked if they could send me a picture of it. About 30 minutes later I was sent a picture via text, but to my disbelief, it was NOT the vehicle I did the build on and was NOT even a Heritage. I immediately text back the salesman telling him such and I got no reply. 30 minutes later I called the salesman back and he said he mistakenly sent me a picture of the wrong Bronco, and assured me mine was being detailed and inspected. He then said he would go to the back where the vehicle was and take a picture for me and text it. An hour later and no picture or text back from the salesman so I called him. Here's what he told me. "I don't know how to say this to you, but your Bronco is not here and it was never ordered." You can imagine my reaction! He further told me a mistake had been made and the emails I received in February and April were for a vehicle that someone else ordered. I was also told the order banks opened up on March 27 and my vehicle was never ordered. You can't make this stuff up! I've been renting a car since I sold mine on Monday and don't know what I will drive when my rental runs out this Saturday. I have tried to resolve this issue with the lead sales manager since I have been told the General Manager is out sick and the Owner is on vacation. Here's their response so far: We can put you Number 1 on the list to order the 2024 Bronco Heritage and we can sell you a Bronco on our lot for MSRP. Why would I buy a new Bronco off their lot just to trade it in later for the Heritage I order for 2024, I would most definitely be upside down in value and would put in a worse situation than I'm in now. Bottom line is the dealer sent me emails telling me my vehicle was being built and was being delivered and communicated to me on the phone that it had arrived. Furthermore, they never ordered my Bronco when the order banks opened on March 27!and now the vehicle can no longer be ordered. Now I'm out of my reliable used car I sold and am not getting the Bronco I have ordered. This a direct reflection of their bad sales and management skills as well as their customer service! So this is how they treat their customers! They're probably hoping I go away, but I'm not finished.,,.. More

Salesman was very helpful, help me with the process of purchashing my brand new Bronco Sport. purchashing my brand new Bronco Sport. More

Darren and the rest of the staff at Theodore Robins Ford were great to work with. I highly recommend buying from them! were great to work with. I highly recommend buying from them! More

Salesman was very helpful, knowledgeable and nice. I would be happy to recommend the dealership to anyone. I would be happy to recommend the dealership to anyone. More

I purchased a 2022 Escape. The entire process was easy from test drive to purchase. The entire process was easy from test drive to purchase. More

My brand new car does not take charge and 10 day old car has been in service for the past 5 days. Dealership does not do anything at all they say they don’t have enough mechanics to attend to problem has been in service for the past 5 days. Dealership does not do anything at all they say they don’t have enough mechanics to attend to problem More

Dishonest Ford Dealership. Rauly stiffed us on the Ford 2022 Maverick. When he was let go another manager took our que number and ordered a Ford 2023 in our name without our pe Rauly stiffed us on the Ford 2022 Maverick. When he was let go another manager took our que number and ordered a Ford 2023 in our name without our permission or specifications. More

Purchased a 2020 Ford Explorer Limited on 1/14/23. The whole process was easy going and painless. Jason at sales was honest and right to the point. Ron at finance was awesome. Thank you for a great ex The whole process was easy going and painless. Jason at sales was honest and right to the point. Ron at finance was awesome. Thank you for a great experience. Oh and no dealership addons, thanx again More

Good salesman, good communication, asked me a lot of questions about the vehicle I was trying to purchase. Good overall! questions about the vehicle I was trying to purchase. Good overall! More