The Used Car Factory

absolutely great!!! The sales team at the used car factory in mechanicsville, md. made my shopping exprience absolutely great. After I narrowed my choices down Eric put a The sales team at the used car factory in mechanicsville, md. made my shopping exprience absolutely great. After I narrowed my choices down Eric put a great deal together for me. Thank you again!!! V/r, Maurice More

Money pit of car! I purchased a 2008 Mini Cooper S for my son 6 months ago ago and it seems like EVERYTHING on this car is failing. Water pump, Thermostat Housing, Cat I purchased a 2008 Mini Cooper S for my son 6 months ago ago and it seems like EVERYTHING on this car is failing. Water pump, Thermostat Housing, Catalytic Converters, Spark Plugs, Miss Firing Cylinders, Turbo Oil leak...etc. So much additional dollars and so much stress on this purchase. Staff was very nice which is why I am giving 1 star. I am 39 and my wife is 44...this is the WORST product experience either of us has had. I am so disappointed and really wish I had gone to Car Max and bought something with a warranty. Live and learn...hopefully someone sees this. More

Our SSR We were very pleased to get the price we wanted and fair trade in amount. We would recommend others to this dealer. Thanks Donny for your help. We were very pleased to get the price we wanted and fair trade in amount. We would recommend others to this dealer. Thanks Donny for your help. More

Purchased used truck We had a great experience purchasing our 2011 Dodge Ram 1500 truck and received a great percentage rate and monthly payment...The staff was very frie We had a great experience purchasing our 2011 Dodge Ram 1500 truck and received a great percentage rate and monthly payment...The staff was very friendly, and really worked towards getting the deal we wanted. More

Great Customer service Our salesman Donny was wonderful. He helped us find a truck that met all of our needs and he treated us very well. Wonderful experience! Our salesman Donny was wonderful. He helped us find a truck that met all of our needs and he treated us very well. Wonderful experience! More

Great experience This dealership was amazing. Erik, even though on his first day, was very professional, honest, and personable. They were able to meet exactly what we This dealership was amazing. Erik, even though on his first day, was very professional, honest, and personable. They were able to meet exactly what we were looking for. More

Great experience What an awesome experience, wonderful people, great staff, KUDOS to Ms. CYNTHIA PAGE and staff. Family oriented, nice people. Willing to work with you What an awesome experience, wonderful people, great staff, KUDOS to Ms. CYNTHIA PAGE and staff. Family oriented, nice people. Willing to work with you to make your deal. They make you feel relaxed and understand your needs. Couldn't ask for a better experience. Would recommend USED CAR FACTORY to anyone looking to buy a used car. GREAT JOB USED CAR FACTORY keep up the good work. Best experience I've ever had buying a vehicle. More

Outstanding, fast, customer service excellent They were fast, customer service is great, they had my husband and I out less then a hour. Transfer was easy from our old car to another. They were fast, customer service is great, they had my husband and I out less then a hour. Transfer was easy from our old car to another. More

Friendly, helpful service I had a great experience with Jamie, Jody, and Steve. They had a vehicle I wanted, and they worked with me on it to make it happen right away. They I had a great experience with Jamie, Jody, and Steve. They had a vehicle I wanted, and they worked with me on it to make it happen right away. They gave me a fair trade on my car. They ended up going above on the new car. It ended up needing immediately a tire rotation, struts for the trunk, and after some surprise over a transmission slip concern, new spark plugs. They got all that done right away. When i was getting a second key cut at the dealer the next week the alternator went and they helped me get square there too. Above and beyond, would definitely recommend. Steve was a great help too letting me get my finances sorted at my own bank after the right purchase. More

Terrible Follow Up Our initial sales experience was phenomenal. However, the follow up service has been terrible. They have not been good about returning phone calls, an Our initial sales experience was phenomenal. However, the follow up service has been terrible. They have not been good about returning phone calls, and have had our car for over two weeks and still not work done on it. They always have very valid excuses, but that doesn't help when you are down a car. We will never willingly get our business again. More