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The Used Car Factory

Mechanicsville, MD

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rated
354 Reviews

27725 Three Notch Rd.

Mechanicsville, MD

20659

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Showing 354 reviews

April 20, 2015

Top Notch Customer Service Chris Ellsworth spent a lot of time researching the car that was right for me and kept in contact with me about my needs. He researched everything ab More

by Joanie3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Apr 21, 2015 -

The Used Car Factory responded

It was a pleasure to read about your buying experience working with Chris. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

April 18, 2015

Used car purchase We bought a 2008 Honda Pilot from The Used Car Factory. The process was fast and easy, and we got a dependable family vehicle with easy financing at More

by Kylexpark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Apr 20, 2015 -

The Used Car Factory responded

Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at The Used Car Factory! If there is anything else we can do for you, please contact or visit us. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

April 12, 2015

Great Experience Bought my first vehicle here and the sales associates were very nice and helpful in helping me pick the best vehicle for me. Would recommend this deal More

by mommyw1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles, Donny Dunbar
Apr 13, 2015 -

The Used Car Factory responded

It was a pleasure to read about your first buying experience with us. Congratulations on your new car. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for this review and for your recommendation. We look very forward to seeing you again. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

April 03, 2015

awesome Donny, Steve and Brian did a great job in helping me get a vehicle. Everything was explaimed very well. Not once did I feel like they were trying to More

by cell0042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles, Donny Dunbar
Apr 06, 2015 -

The Used Car Factory responded

Thanks for this great review. At The Used Car Factory, we strive to ensure that no question or concern goes unanswered, and it’s encouraging to know that Donny, Brian and I was very helpful during the purchase. Please feel free to call or stop by if there is anything else we can do to help you. We look forward to working with you in the near future. Happy driving. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

March 29, 2015

The 3 Extraordinary Wiseman's George, Steve, Brian are PHENOMENAL PROFESSIONAL BUSSINESS MAN'S. I had the most comfortable overwhelming experience, The office was clean, upscale, a More

by Angle /Chynidoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GEORGE,STEVE,BRIAN, Steve Pyles
Mar 30, 2015 -

The Used Car Factory responded

Thank you for this review! We really appreciate you leaving us your input. We are very pleased to hear that we could make your car shopping experience so hassle free and wonderful! Thanks for the referrals and if you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

March 26, 2015

Joy and Excitement Forever Grateful We really enjoyed the time spent in the dealership. Everyone was very friendly. The service was excellent and fast I've already recommended this deale More

by Teddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Mar 27, 2015 -

The Used Car Factory responded

Thank you for providing us with feedback regarding your recent visit, Teddy! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to seeing you back again in the future! Take care. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

March 23, 2015

Excellent Service I have never had such a wonderful experience buying a vehicle. Donny Dunbar, and Brian Hydock made buying my 300C the most pleasant of purchases. If More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles, Donny Dunbar
Mar 24, 2015 -

The Used Car Factory responded

Jeff, thank you for this wonderful review and congratulations on your new 300C! We are very pleased to learn that Donny and Brian could make your visit the most pleasant purchase experience you’ve ever had, and we believe that's how every car buying experience should be. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

March 21, 2015

Awesome car buying experience! George, Steve and Brian are true professionals. easy going, personable and accommodating. I would gladly shop there again. Great people, Great autos More

by Tackle Box
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Mar 23, 2015 -

The Used Car Factory responded

We really appreciate you taking time to write this nice feedback about our dealership. We’re ecstatic to hear that Brian, George and I provided you with professional, easy, personable and accommodating experience during your visit. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

March 21, 2015

New vehicle Very friendly and laid back easy to work with and get along with. They knew what they were talking about and wanted the best for us More

by Seagrave371
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Mar 23, 2015 -

The Used Car Factory responded

We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

March 18, 2015

Awesome! We needed a vehicle to tow with and found they had just what we were looking for. When we came to look at the SUV they were so helpful, also showing u More

by rchaney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles, Jody Yeatman
Mar 19, 2015 -

The Used Car Factory responded

Thank you so much for your terrific review about our dealership. We have always had a family mentality here and always will. Customer satisfaction and world class customer service is our number one goal, and we are pleased you feel the way that you do. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

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