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The Used Car Factory

Mechanicsville, MD

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354 Reviews

27725 Three Notch Rd.

Mechanicsville, MD

20659

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Showing 354 reviews

June 10, 2015

Great experience Went to the Used Car Factory just to price shop after talking I decided to go ahead and get a vehicle. I got a 2005 Acura Mdx. The staff was very ni More

by Freddie2005Acuramdx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Jun 22, 2015 -

The Used Car Factory responded

Thank you so much for your terrific review about our dealership. Congratulations on your 2005 Acura MDX! We’re ecstatic to hear that we provided you with a great experience during your visit. Please let us know if there's anything else we can do for you. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

June 08, 2015

Great Deal I had a great experience and got a great deal from The Used Car Factory. I found exactly what I was looking for and the staff that helped me were gre More

by lucky215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Jun 09, 2015 -

The Used Car Factory responded

Thank you so much for your terrific review about our dealership. It’s a pleasure to hear that we provided you with a friendly, pressure free and great experience during your visit. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

June 07, 2015

great customer service I would recommend this dealership to other people because this car factory is the best one i been to they find you the right car to put you in and you More

by Anthony.Liberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles, Donny Dunbar
Jun 09, 2015 -

The Used Car Factory responded

Anthony, I really appreciate you taking time to write this nice feedback about our dealership. Our team always strives to gain 100% customer satisfaction, and it is always rewarding to hear that we have succeeded at this. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

June 03, 2015

What Buying a Car SHOULD Be Like! From the moment we arrived until the time we left we were treated like family. All the service people we dealt with were super friendly and didn't pr More

by Melissa67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Jun 12, 2015 -

The Used Car Factory responded

Melissa, thank you so much for your terrific review about our dealership. We have always had a family mentality here and always will. Customer satisfaction and world class customer service is our number one goal, and we are pleased that we provided you with the best experience you've ever had. We look forward to seeing you again at your next visit! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

June 03, 2015

These guys committed a miracle! Being turned down by every other dealership, Steve, Cindy and Brian made this possible for us. We were driving in a very unsafe car, until they got us More

by Dlouhy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Holcomb, Brian Hydock, Steve Pyles, Steve Pyles
Jun 12, 2015 -

The Used Car Factory responded

We appreciate you taking the time to write this review about our dealership. We are sincerely pleased to know that Steve, Cindy and Brian's efforts have made the difference in your car buying experience, and they are valuable team members, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

June 02, 2015

Excellent and professional service. The staff very helpful. Salesperson, Chris, knowledgeable, patient, and outstanding customer service. Cannot remember all persons involved, but I w More

by David23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
Jun 12, 2015 -

The Used Car Factory responded

Thank you for taking the time to share this terrific feedback! We're elated to hear that Chris has been knowledgeable and patient and provided you with an outstanding customer service during your visit. We appreciate your recommendation and if there is anything more that we can do please come back and see us again. Take care! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

May 21, 2015

Great Experience! We have bought several vehicles from them and they have been great! We love our JEEP and highly recommend these guys! The deal went smoothly and we ar More

by davidbillie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz Burroughs, Philip Burroughs , Steve Pyles, Jody Yeatman
Jun 12, 2015 -

The Used Car Factory responded

Thank you for your continued patronage and for leaving us this terrific review. Our team works extremely hard to keep our customers coming back and its a pleasure to hear we've succeeded. We appreciate your recommendation and if you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

April 30, 2015

Best car buying experience EVER! This was by far the best buying experience Ever!! Hands down! I didn't feel at all pressured to buy on terms I wasn't comfortable with. In fact, I wa More

by Boosted1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles
May 01, 2015 -

The Used Car Factory responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It is quite an accomplishment to hear that we provided you the best buying experience ever. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

April 22, 2015

Wonderful car buying experience! Donny, Brian, and Steve were all welcoming, friendly, knowledgable, and a pleasure to work with! We have been searching for a vehicle to fit specific More

by MEHarris09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles, Donny Dunbar
Apr 23, 2015 -

The Used Car Factory responded

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We appreciate your business as well your recommendation and please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

April 21, 2015

Customer is First I had a great experience with this car dealership. I didn't feel pressured to buy anything everyone was very nice and laid back not like most dealers More

by lloyjm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Pyles, Jody Yeatman
Apr 22, 2015 -

The Used Car Factory responded

Thank you for taking the time to write about your experience. It is magnificent to know that our staffs were able to provide you with pressure-free service. Please feel free to call or stop by if there is anything else we can do to help you. We appreciate your business as well as your recommendation. Sincerely, Steve Pyles - Business Manager - stevep@centuryusedcarfactory.com

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