The Used Car Factory

Donny had GREAT customer service! Donny was excellent & helped us get what we needed! This was the only dealership that we've ever been to where we were there for under 2 hours. He was Donny was excellent & helped us get what we needed! This was the only dealership that we've ever been to where we were there for under 2 hours. He was very attentive to our needs even when he had multiple customers. Even after we took possession of the vehicle & found a minor issue they took care of it, no questions asked. Hands down GREAT customer service!!! More

Great Experience I found a great car at this dealer! They worked with me on the price and made it convenient for me! They are also super friendly and layed back! I found a great car at this dealer! They worked with me on the price and made it convenient for me! They are also super friendly and layed back! More

Great experience Everyone was very nice and helpful. John worked hard to get is what we needed. He was very professional and deserves a raise. :-) Everyone was very nice and helpful. John worked hard to get is what we needed. He was very professional and deserves a raise. :-) More

BEST CAR DEALER EVER!!!!!!!! Donny Dunbar was the best car salesman on EARTH. He made sure I was given the best deal and affordable car on the lot. He worked it all out in my favo Donny Dunbar was the best car salesman on EARTH. He made sure I was given the best deal and affordable car on the lot. He worked it all out in my favor, I love my new car. I would send my grandma to get a car from Donny. THANK YOU SO MUCH DONNY... I WILL TELL EVERYONE ABOUT THE WONDERFUL CUSTOMER SERVICE!!!! I got a GREAT CAR AT AN AFFORDABLE PRICE!!!! More

The Absolute Best...The BEST Oh My God! I've purchase several vehicles in the past. Not once can I say that I have had the experience I had with Jamie, Steve and the entire staf Oh My God! I've purchase several vehicles in the past. Not once can I say that I have had the experience I had with Jamie, Steve and the entire staff of The Used Car Factory. They were polite, knowledgeable and willing to work with me. They had me in the vehicle before I signed the paperwork. I would recommend The Used Car Factory to anyone wanting to buy a vehicle with no hassle and no pressure. GO SEE Jamie at The Used Car Factory. Steve was smiling from ear to ear and very pleasant in collecting information he need for financing (NONE) but he was GREAT!!!!! More

All employees were very helpful anvery friendly All of the employees were great an really help me choose the right vehicle bringing a couple of vehicles in front of the office so I could Go over the All of the employees were great an really help me choose the right vehicle bringing a couple of vehicles in front of the office so I could Go over these vehicles until I choose one thanks a lot More

One happy babe! Jamie, Jody, Steve, and most importantly Sean; you all were so helpful! I couldn't be happier with my new ride and I am so happy I had all of you to h Jamie, Jody, Steve, and most importantly Sean; you all were so helpful! I couldn't be happier with my new ride and I am so happy I had all of you to help me with it! I will recommend all of my friends to come here! Overall amazing experience. Thank you guys! More

Great experience I drove up from southern va not planning on purchase but john Carlson made me feel so comfortable that I purchased would recommend to anyone I drove up from southern va not planning on purchase but john Carlson made me feel so comfortable that I purchased would recommend to anyone More

2009 VW Jetta - Easiest Car Purchase Ever Skip and Jody were great the day we went in to look at the car - worked with us to get the car we needed at a great price. Steve was awesome when we w Skip and Jody were great the day we went in to look at the car - worked with us to get the car we needed at a great price. Steve was awesome when we went back and signed the final papers. Easy transaction - very pleased More

Great Transaction Very satisfactory experience. No high pressure salesmanship, just up-front dealings. The entire experience was non-painful and the people made me feel Very satisfactory experience. No high pressure salesmanship, just up-front dealings. The entire experience was non-painful and the people made me feel like I mattered. Highly recommended. More