The Taverna Collection

**Urgent Warning to Potential Buyers - STAY AWAY**: In July 2023, I excitedly bought a 2015 Mercedes Benz SL 400 from Taverna Auto Collection in West Palm Florida as a retirement gift to myself. Despite l July 2023, I excitedly bought a 2015 Mercedes Benz SL 400 from Taverna Auto Collection in West Palm Florida as a retirement gift to myself. Despite living out-of-state and only seeing online images, I was assured the car was in excellent condition. We agreed on the terms, and I was eager for its arrival. However, when I finally saw the car after it was delivered to my residence, I was met with a series of unsettling surprises. Here's a brief rundown of the issues I encountered: 1. The exterior was smeared with oil, attributed to a mismatched oil filler cap. 2. Worn-out rear tires. 3. Cracked rear aluminum wheels, which cost me $400 to fix. 4. Malfunctioning driver-side window switches. 5. A cracked glass roof side rail. 6. A leaking roof. 7. Worn-out rear brakes costing me $1,200 to replace. 8. Control arms replacement that set me back by $1,300. 9. Non-functional left side rear taillights. 10. A damaged passenger side mirror, which I replaced for $450. 11. Intermittent power seats. 12. Contrary to being advertised as accident-free, an AutoCheck report showed at least two accidents, one of which was significant. The car was also repainted. 13. A disconnected charger pipe. 14. Missing sunshade from the roof. Additionally, despite Taverna's claim of a hassle-free 7-day exchange policy, my attempts to reach out were met with silence. Calls, emails, even FedEx-ed details went unanswered. When I finally reached a representative, I was offered a mere approx. $400 reimbursement for repairs. No other issues were addressed. Feeling short-changed, I consulted a local Minnesota dealer who appraised the car at $10,000, a far cry from the $25,000 (+ $2,000 sales tax and $3,700 warranty) I paid just two months prior. This experience has severely dampened my retirement celebration. I'm now considering legal action and have plans to reach out to the Florida state attorney general's office regarding this matter. For those considering a purchase from Taverna Auto Collection, I advise due diligence. Your dream car might just turn into a nightmare. More

Regret purchasing an automobile from this company, for one the salesman Kyle Eaton, over charged my credit card and promised to send a refund but did not. And on top of this they almost took a month to de one the salesman Kyle Eaton, over charged my credit card and promised to send a refund but did not. And on top of this they almost took a month to deliver the automobile. And the salesman ensured me that the automobile was in great condition, however, the automobile may need some major work so disappointed will never purchase an automobile online again. More

Horrible from beginning to end. They have stolen my money, fraudulently taken my money, repeatedly lied, and continue to ignore me. Not one single person ever did anything they said They have stolen my money, fraudulently taken my money, repeatedly lied, and continue to ignore me. Not one single person ever did anything they said they would do. The most dishonest, unprofessional, and immoral group of people I’ve ever had the misfortune of interacting with. Absolute thieves!! RUN!! Fast and far!! More

Horrible, dishonest company! ! Do not buy from these crooks! Taverna Collective, Inc. is clearly in violation of the Florida Deceptive and Unfair Trade Practices Act (or “FDUTPA”) ! Do not buy from these crooks! Taverna Collective, Inc. is clearly in violation of the Florida Deceptive and Unfair Trade Practices Act (or “FDUTPA”). The Florida Deceptive and Unfair Trade Practices Act (or “FDUTPA”) is Florida legislation which operates to protect consumers from unscrupulous business practices such as unfair methods of competition, unconscionable acts or practices and unfair or deceptive acts or practice in the conduct or trade of a business. I was assured this vehicle was "running great" and "no mechanical issues" and "it runs like a top" and "I drove it myself - it's great". All lies and deception. A Taverna representative called me today offering $700, which is a joke (at best); however, it also is an admission to liability. I was verbally assured numerous times how great this car is and that it ran great and there were no mechanical issues. I bought the vehicle and did not inspect it based on what I was told numerous times during the process of selling me this Mini Cooper. I was lied to and Taverna is a deeply dishonest company misleading its customers by delivering unsafe, perilous vehicles in bad faith with especially intentional fraud against out of state customers. My future lawsuit will include a request for attorney’s fees and all costs incurred due my experience with Taverna. I almost cannot wait to see what a Judge says about this lawsuit, coupled together with the other ones filed against Taverna. I am also very interested in hearing what the Attorney General Moody may have to say as well. She received a copy of correspondence today. Taverna employs a 7-day return policy after receipt of the vehicle with your company. I did not receive my purchased vehicle until August 9, 2023. That is almost a full month after the date of purchase, which does not allow me to return it within 7 days of the date of purchase because it was delivered to Michigan. Clearly, the misleading and false information regarding the vehicle’s mechanical condition was a venture you likely predicted would happen, and it would happen outside the timeframe of your unreasonable 7-day window to return the 2008 Mini Cooper if any mechanical repairs were needed. Interesting that language is included as a caveat in your final sale documents package. The vehicle (as you no doubt are well aware) is completely, mechanically unfit and unsafe for anyone to drive. It is, however, appropriate for a junk yard, and it is my personal perspective that you knew this when you sold me this “lemon.” The vehicle was driven to Michigan and delivered to me on August 9 which is almost one month after I purchased it online. Upon driving it, I immediately contacted Zac (the salesman) at Taverna and spoke to him about the oil leaks and explained that the car was running very rough. He told me, “The vehicle is fine. It doesn't have any issues. I drove it myself." However, upon a professional inspection by Sharpe BMW Jaguar in Grand Rapids, Michigan, the vehicle has numerous issues including six (6) oil leaks which have affected several other areas of the vehicle mechanically including timing chain, and other items to the tune of almost $7,400. You have in your possession, the estimate with these costs. Further, as you can see in the estimate, there are numerous issues with fluids leaking and/or not even present, and it is evident that no one properly took care of the vehicle with oil changes, anti-freeze/coolant in the vehicle. This Mini Cooper was doomed before it ever left the Taverna Collection Inc. parking lot based on the numerous mechanical repairs required for this vehicle to even remotely resemble the mechanically sound, well running vehicle that was described to me at the time of the sale. Additionally, upon filing a Complaint against The Taverna Collection with the Better Business Bureau yesterday, I became aware (not surprisingly, however) that there are numerous complaints for the very same reasons. More

Salesman lied to me stating nothing wrong with the vehicle and car had over $2000.00 damage and possibly in a wreck car with small scratches and dents but luckily i covered myself and purchased a warr vehicle and car had over $2000.00 damage and possibly in a wreck car with small scratches and dents but luckily i covered myself and purchased a warranty my advice do not shop online and do not take their word or you will be sorry. I was told they would cover any damages found on car and that was another lied. More